JAPAN AIRLINES

BRAND STORY

FLY INTO TOMORROW

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A LEGACY PASSED
DOWN THROUGH
THE GENERATIONS

Ever since we became the first Japanese airline to venture overseas, our predecessors have passed down values that have become one with who we are as an airline. These include the technical knowledge and wisdom gained through our rich history, an uncompromising spirit, and an incredible determination to support the dreams and the people who have them. JAL is ever continuing to embrace new challenges as we cater to the needs of all our guests and strive to be the world’s most valued and preferred airline.

A TRADITION OF
EMBRACING
CHALLENGES

We are the ones who will shape our own future. Through the hard work and high goals set by every single employee, we will relentlessly pursue innovation and creativity, we will be empathetic to customers’ needs so that we may provide the utmost quality in service, and we will face changes in the times to always keep one step ahead of the competition. But above all, we will put top priority on flight safety, proactively responding to challenges where others do not, and create a truly wonderful travel experience that our guests did not think was possible.

GOING BEYOND
EXPECTATIONS

Even in areas not typically seen, we will be prepared to welcome every guest perfectly. Even when our guests don’t put it into words, we will embrace their every need and serve them from the bottom of our hearts. Our unique brand of hospitality comes from caring for each and every guest the same way we would care for those most precious to us. And by treasuring every single moment we have with our guests, we will put everything we have into providing the best possible experience for them.

7th Annual On-Time Performance Service Awards FlightStats Announces 2015 Winners 89.44%

Because your time is important to us.
World’s No.1 On-Time Arrival Performance in 2015

JAL is the only airline in the world to ever have taken 1st place in three separate categories, ranking No.1 in all categories it qualified for, and having done so for the fourth time in its history.