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All About the JAL Group

In producing the CSR Report 2008, the JAL Group sought to present its corporate social responsibility activities in an accessible, intuitive manner. The report includes our stance on safety and environmental issues, our approach to service improvement, and our initiatives for employees. The report features a story format addressing the topics of safety, the environment, customers, and human resources. Please visit the reference web sites provided for more information on each topic.

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Message from Haruka Nishimatsu, President and CEO, Japan Airlines Corporation

highlight01 Creating a New Culture of Safety

highlight02 JAL — Working to Help Protect Our Beautiful Planet

highlight03 Always Taking the Customer's Perspective

highlight04 50,000 Employees Working to Create the JAL of Tomorrow

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