All About the JAL Group - Reservation and Tickets

Offer the lowest appropriate airfare
Customers calling JAL’s Reservations Center or visiting our city and airport ticketing counters will be offered the lowest available published fares, when specific dates including planned date of departure and date of purchase, times and class are provided. Customers who are eligible to receive discount fares under special conditions, which require the presentation of certificates (e.g. Birthday Discount on domestic flights, Working Holiday Goku fares on international flights, etc.), should request the specific fares when making a reservation. Customers can also find various fares, such as Internet only fares, on JAL’s website (www.jal.co.jp(Japanese only)) and purchase tickets on-line.

Establishment and purchase time limit of various discount fares
We will offer various types of fares such as discount fares to meet the customers’ needs and enable as many customers as possible to fly with JAL. The various discount fares are subject to applicable conditions, restrictions and purchase time limits. Detailed information will be provided at the time of reservations, and customers should feel free to ask any questions. Reservations that have passed the purchase time limit will be automatically cancelled.

Provide prompt ticket refunds
We are dedicated to provide refund of tickets to our customers with the least amount of inconvenience. For all refundable tickets purchased in Japan and refund requests made in Japan, will be processed in the time frames set out below, upon receipt of the ticket and all required information.

Means of Payment	Domestic Flights	International Flights
Cash purchase	Refunded on the same day	Remitted to the customer's specified bank account within 10 business days
Cash Ticketless	Remitted to the customer's specified bank account within 5 business days	Not applicable

Note: This indicates a normal transfer term. At times such as bank system disfunction or disorder of large scale flight operation, we are unable to process within this time.

Due to refund processing with credit card companies, refunds for credit card purchases will take from one and a half to two and a half months, from the time (date) we receive notice from the customer to the time (date) remittance procedures are completed.

The time required to process all other refund request may vary depending on the country of ticket purchase or place of refund application. Please check with the local JAL office for further information.

The JAL Group Service Commitment top