|
|
|
Respond to customer comments
We will do our best to respond to customer comments, requests and complaints at the first point of contact speedily and with integrity. All e-mails, letters and comment cards received from customers will be personally read and a response will be sent within 14 days of receipt. In responding to customer comments, we will not be complacent with the status quo, but will continuously endeavor to improve the degree of customer satisfaction so as to realize concrete service improvements.
Comments, requests or complaints to JAL can be made through a toll-free telephone
number, on a Comment Card available on board or on on-line at JAL’s website (www.jal.co.jp(Japanese
only)).
Provide customers with various information
We provide the following information on JAL’s website (www.jal.co.jp(Japanese
only)), which is useful in making your trip more enjoyable. (Information is also
provided at JAL’s
Reservations Center, city and airport counters, in-flight magazines, pamphlets
and such)
- Availability of seats, flight schedules, departure and arrival information, situation of flight operation, route information, fare information
- Reservations, purchase and payment of tickets
- Contents of service provided on board and at airports
- Local travel information on Japan and overseas
- Conditions of Carriage
- JAL Mileage Bank, new customer services, campaigns
The JAL Group Service Commitment top |
 |
|
|
|
Message from President & CEO
Company Profile
History of JAL
