All About the JAL Group - Request to our customers

For a safe and pleasant flight
The JAL Group aims for the highest level of safety, even beyond the global standard. Therefore, all JAL Group staff bear foremost in their minds that “flight safety is the basic mission of an airline company” and do their best to maintain flight safety at each of their workplaces.

In order to spend time at the airport and on board the aircraft safely and comfortably, we would appreciate the cooperation of every customer in the following way.
- Please arrive at the boarding gate by the boarding time.
- Please observe restrictions regarding carry-on baggage and store baggage securely onboard the plane.
- Please fasten seat belt always.
- Please follow the instructions of airline staff.
- Please refrain from disruptive behavior on board the aircraft. (*)

(*) The “Law for Prevention of Safety Disruptive Behavior” has taken effect from January 15, 2004. It concerns smoking in the lavatory, use of electronic devices such as cellular phones, obstruction of crew duties, behavior which disrupts flight safety, endangers persons and assets on board the aircraft and disrupts law and order, and acts which are prohibited by regulations.

This law is effective on all flights, including international, of aircraft registered in Japan, additionally the regulation is also applicable to aircraft registered in countries other than Japan while the aircraft is within Japan’s air space. We would appreciate the understanding and cooperation of all customers.

The JAL Group Service Commitment top