CSR GRI Guideline Comparison Table

General Standard Disclosures

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Article Relevant Pages in
JAL Report
Relevant Sections
in Web Site
Strategy and Analysis
G4-1 Provide a statement from the most senior decision-maker of the organization (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability. P6-13"Top Management Interview" -
G4-2 Provide a description of key impacts, risks, and opportunities. The organization should provide two concise narrative sections on key impacts, risks, and opportunities. P6-13 "Top Management Interview"
P72-73 "CSR Policy"
P88-91 "Corporate Governance"
P92-93 "Risk Management System"
P94 "Lead Independent Outside Director Discusses JAL Corporate Governance"
- Corporate Governance
- Compliance
Compliance System, Whistleblowing System
- Risk Management
Risk Management System, Information Security, Business Continuity Plan (BCP)
Organizational Profile
G4-3 Report the name of the organization. P130 "Stock Information / Corporate Information" - Company Profile
G4-4 Report the primary brands, products, and services. P108-109 "Group Companies" - Company Profile
G4-5 Report the location of the organization’s headquarters. P130 "Stock Information / Corporate Information" -
G4-6 Report the number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report. P36-41 "International Passenger Operations" -
G4-7 Report the nature of ownership and legal form P114 "Consolidated Financial Statements" -
G4-8 Report the markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries). P36-41 "International Passenger Operations"
P42-47 "Domestic Passenger Operations"
-
G4-9 Report the scale of the organization, including:
- Total number of employees
- Total number of operations
- Net sales (for private sector organizations) or net revenues (for public sector organizations)
- Total capitalization broken down in terms of debt and equity (for private sector organizations)
- Quantity of products or services provided
P104 "Consolidated Statements of Income and Comprehensive Income"
P110 "ESG Data"
P114 "Consolidated Financial Statements"
-
G4-10 Report the total number of employees by employment contract and gender.
Report the total number of permanent employees by employment type and gender.
Report the total workforce by employees and supervised workers and by gender.
Report the total workforce by region and gender.
Report whether a substantial portion of the organization’s work is performed by workers who are legally recognized as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors.
Report any significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries).
P4-5 "Financial / Non-financial Highlights"
P110 "ESG Data"
-
G4-11 Report the percentage of total employees covered by collective bargaining agreements. P110 "ESG Data" -
G4-12 Describe the organization’s supply chain. P48-49 "Aircraft Investment Strategy and JAL Group Fleet" -
G4-13 Report any significant changes during the reporting period regarding the organization’s size, structure, ownership, or its supply chain, including:
- Changes in the location of, or changes in, operations, including facility openings, closings, and expansions
- Changes in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organizations)
- Changes in the location of suppliers, the structure of the supply chain, or in relationships with suppliers, including selection and termination
- -
Commitments to External Initiatives
G4-14 Report whether and how the precautionary approach or principle is addressed by the organization. P72-73"CSR Policy" -
G4-15 List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses. P72-73"CSR Policy" -
G4-16 List memberships of associations (such as industry associations) and national or international advocacy organizations in which the organization:
- Holds a position on the governance body
- Participates in projects or committees
- Provides substantive funding beyond routine membership dues
- Views membership as strategic
This refers primarily to memberships maintained at the organizational level.
P72-73"CSR Policy"(United Nations Global Compact) -
Identified Material Aspects and Boundaries
G4-17 - List all entities included in the organization’s consolidated financial statements or equivalent documents.
- Report whether any entity included in the organization’s consolidated financial statements or equivalent documents is not covered by the report.
The organization can report on this Standard Disclosure by referencing the information in publicly available consolidated financial statements or equivalent documents.
P108-109 "Group Companies" -
G4-18 - Explain the process for defining the report content and the Aspect Boundaries.
- Explain how the organization has implemented the Reporting Principles for Defining Report Content.
P1 "Editorial Policy" -
G4-19 List all the material Aspects identified in the process for defining report content. P72-73"CSR Policy" -
G4-20 For each material Aspect, report the Aspect Boundary within the organization, as follows:

Report whether the Aspect is material within the organization
If the Aspect is not material for all entities within the organization (as described in G4-17), select one of the following two approaches and report either:
- The list of entities or groups of entities included in G4-17 for which the Aspect is not material or
- The list of entities or groups of entities included in G4-17 for which the Aspects is material
Report any specific limitation regarding the Aspect Boundary within the organization
P72-73"CSR Policy" -
G4-21 For each material Aspect, report the Aspect Boundary outside the organization, as follows:
Report whether the Aspect is material outside of the organization
If the Aspect is material outside of the organization, identify the entities, groups of entities or elements for which the Aspect is material. In addition, describe the geographical location where the Aspect is material for the entities identified
Report any specific limitation regarding the Aspect Boundary outside the organization
P72-73"CSR Policy" -
G4-22 Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements. - -
G4-23 Report significant changes from previous reporting periods in the Scope and AspectBoundaries. - -
Stakeholder Engagement
G4-24 Provide a list of stakeholder groups engaged by the organization. P14-17 "JAL Group Value Creation Cycle"
P70-71 "CSR Activiies"
-
G4-25 Report the basis for identification and selection of stakeholders with whom to engage. P14-17 "JAL Group Value Creation Cycle"
P70-71 "CSR Activiies"
-
G4-26 Report the organization’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process. - -
G4-27 Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns. - -
Report Profile
G4-28 Reporting period (such as fiscal or calendar year) for information provided. P1 "Period covered by the report" -
G4-29 Date of most recent previous report (if any). P1 "Date of publication" -
G4-30 Reporting cycle (such as annual, biennial). - -
G4-31 Provide the contact point for questions regarding the report or its contents. - -
GRI CONTENT INDEX
G4-32 Report the "in accordance" option the organization has chosen.
Report the GRI Content Index for the chosen option (see tables below).
Report the reference to the External Assurance Report, if the report has been externally assured. GRI recommends the use of external assurance but it is not a requirement to be "in accordance" with the Guidelines.
- -
Assurance
G4-33 Report the organization’s policy and current practice with regard to seeking external assurance for the report.
If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided.
Report the relationship between the organization and the assurance providers.
Report whether the highest governance body or senior executives are involved in seeking assurance for the organization’s sustainability report.
- -
Governance
Governance Structure and Composition
G4-34 Report the governance structure of the organization, including committees of the highest governance body.
Identify any committees responsible for decision-making on economic, environmental and social impacts.
P88-91 "Corporate Governance" - Corporate Governance
G4-35 Report the process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees. P88-91 "Corporate Governance" - Corporate Governance
G4-36 Report whether the organization has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body. P30-32 "Introducing JAL’s Top Management Team"
P88-91"Corporate Governance"
- Corporate Governance
- Executive Officers
Members of the Board of Directors, Our management team/Diversity in management, Compensation for directors and corporate auditors/Term of office of directors and executive officers
G4-37 Report processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body. - -
G4-38 Report the composition of the highest governance body and its committees by:
Executive or non-executive
Independence
Tenure on the governance body
Number of each individual’s other significant positions and commitments, and the nature of the commitments
Gender
Membership of under-represented social groups
Competences relating to economic, environmental and social impacts
Stakeholder representation
P30-32 "Introducing JAL’s Top Management Team"
P88-91"Corporate Governance"
- Corporate Governance
- Executive Officers
Members of the Board of Directors, Our management team/Diversity in management, Compensation for directors and corporate auditors/Term of office of directors and executive officers
G4-39 Report whether the Chair of the highest governance body is also an executive officer (and, if so, his or her function within the organization’s management and the reasons for this arrangement). P88-91"Corporate Governance" - Corporate Governance
G4-40 Report the nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting highest governance body members, including:
Whether and how diversity is considered
Whether and how independence is considered
Whether and how expertise and experience relating to economic, environmental and social topics are considered
Whether and how stakeholders (including shareholders) are involved
P88-91"Corporate Governance" - Corporate Governance
G4-41 Report processes for the highest governance body to ensure conflicts of interest are avoided and managed.Report whether conflicts of interest are disclosed to stakeholders, including, as a minimum:
Cross-board membership
Cross-shareholding with suppliers and other stakeholders
Existence of controlling shareholder
Related party disclosures
P88-91"Corporate Governance" - Corporate Governance
Highest Governance Body’s Role in Setting Purpose, Values, and Strategy
G4-42 Report the highest governance body’s and senior executives’ roles in the development, approval, and updating of the organization’s purpose, value or mission statements, strategies, policies, and goals related to economic, environmental and social impacts. P6-13"Top Management Interview"
P72-73"CSR Policy"
P88-91"Corporate Governance"
- JAL Group Corporate Policy
- JAL Philosophy
- Corporate Governance
Highest Governance Body’s Competencies and Performance Evaluation
G4-43 Report the measures taken to develop and enhance the highest governance body’s collective knowledge of economic, environmental and social topics. P88-91"Corporate Governance" - Corporate Governance
G4-44 Report the processes for evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics. Report whether such evaluation is independentor not, and its frequency. Report whether such evaluation is a self-assessment.
Report actions taken in response to evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics, including, as a minimum, changes in membership and organizational practice.
P88-91"Corporate Governance" - Corporate Governance
Highest Governance Body’s Role in Risk Management
G4-45 Report the highest governance body’s role in the identification and management of economic,environmental and social impacts, risks, and opportunities. Include the highest governance body’s role in the implementation of due diligence processes.
Report whether stakeholder consultation is used to support the highest governance body’s identification and management of economic, environmental and social impacts, risks, and opportunities.
P6-13"Top Management Interview"
P72-73"CSR Policy"
P88-91"Corporate Governance"
P92-93"Risk Management System"
- Corporate Governance
- Compliance
Compliance System, Whistleblowing System
- Risk Management
Risk Management System, Information Security, Business Continuity Plan (BCP)
G4-46 Report the highest governance body’s role in reviewing the effectiveness of the organization’s risk management processes for economic, environmental and social topics. P6-13"Top Management Interview"
P72-73"CSR Policy"
P88-91"Corporate Governance"
P92-93"Risk Management System"
- Corporate Governance
- Compliance
Compliance System, Whistleblowing System
- Risk Management
Risk Management System, Information Security, Business Continuity Plan (BCP)
G4-47 Report the frequency of the highest governance body’s review of economic, environmental and social impacts, risks, and opportunities. P88-91"Corporate Governance"
P92-93"Risk Management System"
- Corporate Governance
- Risk Management
Risk Management System, Information Security, Business Continuity Plan (BCP)
Highest Governance Body’s Role in Sustainability Reporting
G4-48 Report the highest committee or position that formally reviews and approves the organization’s sustainability report and ensures that all material Aspects are covered. - -
Highest Governance Body’s Role In Evaluating Economic, Environmental and Social Performance
G4-49 Report the process for communicating critical concerns to the highest governance body. P88-91"Corporate Governance"
P92-93"Risk Management System"
- Corporate Governance
- Risk Management
Risk Management System, Information Security, Business Continuity Plan (BCP)
G4-50 Report the nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them. P8 "Maintain flight safety"
P21 "Safety issues occurring in fiscal 2015 and measures implemented to resolve them"
P88-91"Corporate Governance"
P92-93"Risk Management System"
- Corporate Governance
- Risk Management
Risk Management System, Information Security, Business Continuity Plan (BCP)
Remuneration and Incentives
G4-51 Report the remuneration policies for the highest governance body and senior executives for the below types of remuneration: Fixed pay and variable pay:
- Performance-based pay
- Equity-based pay
- Bonuses
- Deferred or vested shares
Sign-on bonuses or recruitment incentive payments
Termination payments
Clawbacks
Retirement benefits, including the difference between benefit schemes and contribution rates for the highest governance body, senior executives, and all other employees
Report how performance criteria in the remuneration policy relate to the highest governance body’s and senior executives’ economic, environmental and social objectives.
P88-91"Corporate Governance" - Executive Officers
Members of the Board of Directors, Our management team/Diversity in management, Compensation for directors and corporate auditors/Term of office of directors and executive officers
G4-52 Report the process for determining remuneration. Report whether remuneration consultants are involved in determining remuneration and whether they are independent of management. Report any other relationships which the remuneration consultants have with the organization. - - Executive Officers
Members of the Board of Directors, Our management team/Diversity in management, Compensation for directors and corporate auditors/Term of office of directors and executive officers
G4-53 Report how stakeholders’ views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable. P88-91"Corporate Governance" -
G4-54 Report the ratio of the annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country. - -
G4-55 Report the ratio of percentage increase in annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country. - -
Ethics and Integrity
G4-56 Describe the organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics. P26-27 "JAL Philosophy" - JAL Group Corporate Policy
- JAL Philosophy
G4-57 Report the internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines. - - Contact for reporting and consultation
Consultation for Employees
Whistleblowing System
Contact us
G4-58 Report the internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines. - - Contact for reporting and consultation
Consultation for Employees
Whistleblowing System
Contact us

Specific Standard Disclosures

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Article Relevant Pages in
JAL Report
Relevant Sections
in Web Site
Disclosures on Management Approach
G4-DMA Report why the Aspect is material. Report the impacts that make this Aspect material.
Report how the organization manages the material Aspect or its impacts.
Report the evaluation of the management approach, including:
The mechanisms for evaluating the effectiveness of the management approach
The results of the evaluation of the management approach
Any related adjustments to the management approach
P35 "A Message from the CFO"
P62 "A Message from Executive Officer, Human Resources Management"
P26-27 "JAL Philosophy"
P72-73"CSR Policy"
P78-79"Environment: Action Plan"
- JAL Philosophy
Category: Economic
Aspect: Economic Performance
G4-EC1 Direct economic value generated and distributed P78-79"Environment: Action Plan"
P110 "ESG Data"
-
G4-EC2 Financial implications and other risks and opportunities for the organization’s activities due to climate change P4-5"Financial / Non-financial Highlights"
P76-77 "The Environment"
P78-79"Environment: Action Plan"
P110"ESG Data"
-
G4-EC3 Coverage of the organization’s defined benefit plan obligations - -
G4-EC4 Financial assistance received from government - -
Aspect: Market Presence
G4-EC5 Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation - -
G4-EC6 Proportion of senior management hired from the local community at significant locations of operation - -
Aspect: Indirect Economic Impacts
G4-EC7 Development and impact of infrastructure investments and services supported P44-45 "Participation in Regional Revitalization Efforts"
P84-86 "Nurturing the Next Generation"
- Fundamental Policy
- Community Participation and Development Achievements
Volunteer Activities, Tohoku Cotton Project
JAL Charity MilesSupport for Disaster Victims, Support for charitable activities, Santa Clause Riding on a Plane
G4-EC8 Significant indirect economic impacts, including the extent of impacts - -
Aspect: Procurement Practices
G4-EC9 Proportion of spending on local suppliers at significant locations of operation - -
Category: Environmental
Aspect: Materials
G4-EN1 Materials used by weight or volume P76-77 "The Environment"
P78-79"Environment: Action Plan"
- Waste reduction and resource recycling initiatives
G4-EN2 Percentage of materials used that are recycled input materials - -
Aspect: Energy
G4-EN3 Energy consumption within the organization P110 "ESG Data" -
G4-EN4 Energy consumption outside of the organization - -
G4-EN5 Energy intensity - -
G4-EN6 Reduction of energy consumption P110 "ESG Data" -
G4-EN7 Reductions in energy requirements of products and services P110 "ESG Data" -
Aspect: Water
G4-EN8 Total water withdrawal by source - -
G4-EN9 Water sources significantly affected by withdrawal of water - -
G4-EN10 Percentage and total volume of water recycled and reused - -
Aspect: Biodiversity
G4-EN11 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas P76-77 "The Environment" -
G4-EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas P76-77 "The Environment"
P78-79"Environment: Action Plan"
- Biodiversity Policy of the JAL Group
G4-EN13 Habitats protected or restored P76-77 "The Environment" -
G4-EN14 Total number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk - -
Aspect: Emissions
G4-EN15 Direct greenhouse gas (GHG) emissions (Scope 1) P110 "ESG Data" -
G4-EN16 Energy indirect greenhouse gas (GHG) emissions (Scope 2) P110 "ESG Data" -
G4-EN17 Other indirect greenhouse gas (GHG) emissions (Scope 3) - -
G4-EN18 Greenhouse gas (GHG) emissions intensity - -
G4-EN19 Reduction of greenhouse gas (GHG) emissions P110 "ESG Data" -
G4-EN20 Emissions of ozone-depleting substances (ODS) - -
G4-EN21 NOx, SOx, and other significant air emissions P110 "ESG Data" -
Aspect: Effluents and Waste
G4-EN22 Total water discharge by quality and destination - -
G4-EN23 Total weight of waste by type and disposal method P110 "ESG Data" -
G4-EN24 Total number and volume of significant spills - -
G4-EN25 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the basel convention2 annex I, II, III, and VIII, and percentage of transported - -
G4-EN26 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization’s discharges of water and runofff - -
Aspect: Products and Services
G4-EN27 Extent of impact mitigation of environmental impacts of products and services P76-77 "The Environment"
P78-79"Environment: Action Plan"
P110"ESG Data"
- Waste reduction and resource recycling initiatives
G4-EN28 Percentage of products sold and their packaging materials that are reclaimed by category - -
Aspect: Compliance
G4-EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations - -
Aspect: Transport
G4-EN30 Significant environmental impacts of transporting products and other goods and materials for the organization’s operations, and transporting members of the workforce P76-77 "The Environment"
P78-79"Environment: Action Plan"
P110"ESG Data"
-
Aspect: Overall
G4-EN31 Total environmental protection expenditures and investments by type - -
Aspect: Supplier Environmental Assessment
G4-EN32 Percentage of new suppliers that were screened using environmental criteria - -
G4-EN33 Significant actual and potential negative environmental impacts in the supply chain and actions taken - -
Aspect: Environmental Grievance Mechanisms
G4-EN34 Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms - -
Category: Social
Sub-Category: Labor Practices and Decent Work
Aspect: Employment
G4-LA1 Total number and rates of new employee hires and employee turnover by age group, gender and region - -
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or parttime employees, by significant locations of operation P62-63 "Creating workplaces promoting the engagement of diverse human resources"
P64 "Workstyle reform"
P65 "Health Management"
P66-67 "Promoting Diversity Including Promotion of Women’s Careers"
-
G4-LA3 Return to work and retention rates after parental leave, by gender P110 "ESG Data" -
Aspect: Labor/Management Relations
G4-LA4 Minimum notice periods regarding operational changes, including whether these are pecified in collective agreements - -
Aspect: Occupational Health and Safety
G4-LA5 Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs - -
G4-LA6 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender - -
G4-LA7 Workers with high incidence or high risk of diseases related to their occupation - -
G4-LA8 Health and safety topics covered in formal agreements with trade unions - -
Aspect: Training and Education
G4-LA9 Average hours of training per year per employee by gender, and by employee category P110"ESG Data" -
G4-LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings P62-63 "Creating workplaces promoting the engagement of diverse human resources"
P64 "Workstyle reform"
P66-67 "Promoting Diversity Including Promotion of Women’s Careers"
-
G4-LA11 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category - -
Aspect: Diversity and Equal Opportunity
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity P110 "ESG Data" -
Aspect: Equal Remuneration for Women and Men
G4-LA13 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation - -
Aspect: Supplier Assessment for Labor Practices
G4-LA14 Percentage of new suppliers that were screened using labor practices criteria - -
G4-LA15 Significant actual and potential negative impacts for labor practices in the supply chain and actions taken - -
Aspect: Labor Practices Grievance Mechanisms
G4-LA16 Number of Grievances About Labor Practices Filed, Addressed, and Resolved Through Formal Grievance Mechanisms - -
Sub-Category: Human Rights
Aspect: Investment
G4-HR1 Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening - -
G4-HR2 Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained P110 "ESG Data"
P26-27 JAL Philosophy
- Our pledge to promote human rights
- JAL Philosophy
- Participation in the UN Global Compact
- Sedex Global Membership
Aspect: Non-discrimination
G4-HR3 Total number of incidents of discrimination and corrective actions taken - -
Aspect: Freedom of Association and Collective Bargaining
G4-HR4 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights - -
Aspect: Child Labor
G4-HR5 Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor - -
Aspect: Forced or Compulsory Labor
G4-HR6 Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor - -
Aspect: Security Practices
G4-HR7 Percentage of security personnel trained in the organization’s human rights policies or procedures that are relevant to operations - -
Aspect: Indigenous Rights
G4-HR8 Total number of incidents of violations involving rights of indigenous peoples and actions taken - -
Aspect: Assessment
G4-HR9 Total number and percentage of operations that have been subject to human rights reviews or impact assessments - -
Aspect: Supplier Human Rights Assessment
G4-HR10 Percentage of new suppliers that were screened using human rights criteria - -
G4-HR11 Significant actual and potential negative human rights impacts in the supply chain and actions taken - -
Aspect: Human Rights Grievance Mechanisms
G4-HR12 Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms - -
Sub-Category: Society
Aspect: Local Communities
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs - -
G4-SO2 Operations with significant actual and potential negative impacts on local communities - -
Aspect: Anti-corruption
G4-SO3 Total number and percentage of operations assessed for risks related to corruption and the significant risks identified - -
G4-SO4 Communication and training on anti-corruption policies and procedures - -
G4-SO5 Confirmed incidents of corruption and actions taken - -
Aspect: Public Policy
G4-SO6 Total value of political contributions by country and recipient/beneficiary - -
Aspect: Anti-competitive Behavior
G4-SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes - -
Aspect: Compliance
G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations - -
Aspect: Supplier Assessment for Impacts on Society
G4-SO9 Percentage of new suppliers that were screened using criteria for impacts on society - -
G4-SO10 Significant actual and potential negative impacts on society in the supply chain and actions taken - -
Aspect: Grievance Mechanisms for Impacts on Society
G4-SO11 Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms - -
Sub-Category: Product Responsibility
Aspect: Customer Health and Safety
G4-PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement P20-23"Becoming the Leading Company in Safety"
P24-25"All JAL Staff Are United in Efforts to Ensure Customer Safety from Check-in to Arrival at Their Destination"
P52-53"On-time Performance: JAL’s provision of essential quality"
P54-55"On-time Performance: Collaborative system supporting the world’s No.1 on-time arrival rate"
P56-57"Comfort: Making travel increasingly comfortable"
P58-60"Comfort: A spirit of hospitality engendering unparalleled service"
P74-75"Safety and Sense of Security"
- Providing safe services
Safety and Flight Information, JAL Priority Guest Support, JAL Universal Design, JAL Smile Support Service, Food Safety and Reliability
G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes P20-23"Becoming the Leading Company in Safety" -
Aspect: Product and Service Labeling
G4-PR3 Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements P20-23"Becoming the Leading Company in Safety"
P24-25"All JAL Staff Are United in Efforts to Ensure Customer Safety from Check-in to Arrival at Their Destination"
P52-53"On-time Performance: JAL’s provision of essential quality"
P54-55"On-time Performance: Collaborative system supporting the world’s No.1 on-time arrival rate"
P56-57"Comfort: Making travel increasingly comfortable"
P58-60"Comfort: A spirit of hospitality engendering unparalleled service"
P74-75"Safety and Sense of Security"
- Providing safe services
Safety and Flight Information, JAL Priority Guest Support, JAL Universal Design, JAL Smile Support Service, Food Safety and Reliability
G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes - -
G4-PR5 Results of surveys measuring customer satisfaction P9 "Customer satisfaction" -
Aspect: Marketing Communications
G4-PR6 Sale of banned or disputed products - -
G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes - -
Aspect: Customer Privacy
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data - -
Aspect: Compliance
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services - -