In close cooperation with the competent authorities and related organizations, The JAL Group has established policies and measures against specific risks which would threaten our responsibility as a public transportation operator, and has built a system to ensure business continuity even in the event of an earthquake disaster or an outbreak of an unidentified infectious disease including pandemic influenza.
Our Business Continuity Plan (BCP) Assuming a Large-Scale Earthquake Hits Tokyo provides the necessary policy, system, etc. and other basic matters to continue air transportation services including reservation and information services and payments and settlements, which are important duties of JAL Group, so as to continue sound business operations and thus fulfill our responsibilities as a public transportation operator.
This BCP provides concrete behavioral guidelines in terms of "mutual support" (provide mutual support between JAL Group companies and also extend cooperation to relevant government agencies and other companies appropriately) and "ethics in commercial transactions" (fulfill promises such as payments to business partners even in an emergency situation and strengthen the relationship of trust). We will review the BCP regularly to make it more practical.
We have introduced a safety confirmation system in 2007 to speedily confirm the safety of all JAL Group staff and their families in the event of a large-scale disaster. To obtain safety-related information more quickly, the group-wide system was upgraded in 2014 and we improved our countermeasures. Communication exercises, etc. are conducted regularly throughout JAL Group to foster staff awareness of risk management and be prepared against unexpected situations.
There have been concerns of large-scale disasters recently such as a Nankai Trough earthquake (Tokai, Tonankai, Nankai earthquakes), as well as an earthquake in Tokyo. Should a large-scale earthquake occur, we will use our know-on on emergency relief activities to the maximum. We will not only conduct relief activities through our air transportation business, such as operating extra flights to the Tohoku region and provided free transport of relief personnel and goods after the Great East Japan Earthquake, but also render support and promote exchanges with affected areas.
This BCP specifies our policy, measures and other basic matters to continue air transportation services including reservation and information services, which are important duties of JAL Group, assuming outbreaks of an UVID so as to continue sound business operations and thus fulfill our responsibilities as a public transportation operator.
Should there be outbreaks of an UVID, we will basically set up a command board and respond according to the BCP, share information closely with JAL offices in the relevant country/region, and provide maximum human assistance and in-kind support in view of the seriousness and urgency of the situation in society.
We have developed concrete behavior guidelines based on the fundamental policy to strive to prevent infection of customers and staff in accordance with instructions from public institutions such as WHO and related governments, etc., and minimize the customers' inconvenience as a public transportation operator.
When the Ebola virus spread in West Africa in 2014, we responded according to this BCP. We coordinated with related government institutions, developed the necessary system, and added "Policy of Handling the Ebola Virus Disease (International Flights)" in our BCP.
We will review our BCP basically once a year and amend it as necessary to make it more practical.