A summary of past safety troubles and measures
Fatal or serious injury of an person as a result of the operation of an aircraft, or an aircraft crash, collision or fire, as classified by the Japanese Ministry of Land, Infrastructure, Transport and Tourism (MLIT).
On November 10, 2016, a cabin attendant on JAL646 (from Kagoshima Airport to Haneda Airport) fell and sustained a pelvic (sacral bone) fracture on encountering turbulence during takeoff climb when she tried to call attention to a baby who was moving around on the seat.
It is assumed that the cabin attendant attempted to stand up in order to warn the parent in a loud voice but lost her balance, fell backward onto the right-side floor of the jump seat, and sustained injured. As for the reason why the cabin attendant lost her balance, the probable cause is that the aircraft was rocked again by turbulence when she tried to stand up.
JAL implemented the following measures after this accident.