JAL suspended its Boeing 787 operations on January 16, 2013, owing to battery failures aboard the 787 in January 2013, but resumed operations on June 1, 2013, on implementing improvements in the battery system.
The Boeing 787 adopts many new technologies not found on conventional aircraft, such as using light, strong carbon composite materials as the primary material in the aircraft structure, and is designed to increase safety and reliability. However, on initially deploying the 787, software glitches relating to these new technologies and problems in the manufacturing stage, etc. occurred, causing large delays and flight cancellations in order to solve these problems and verify aviation safety. All the delays and cancellations were based on our judgment not to provide such an aircraft for operations if there is even the slightest concern about safety. Although we caused significant inconvenience to our customers, we would appreciate your understanding on this matter.
We are currently cooperating with civil aviation authorities, Boeing, manufacturers of aircraft parts, other airlines, and various other parties to improve the quality of the 787. We will continue to do our utmost so that you may increase your confidence in our operations.
This site provides up-to-date information on JAL's 787 operations and explains our actions to rectify malfunctions, etc. to provide peace of mind to our customers.
Finally, we remain committed to ensuring safety in every single operation, bearing first and foremost in mind that maintaining flight safety is the foundation and social responsibility of JAL Group.
Representative Director, President
Japan Airlines Co., Ltd.