SAFETY Approach to Safety

Pilots Fail to Take Required Post-flight Alcohol Test

Two pilots assigned to JL3057 (Narita International Airport to Fukuoka Airport) on April 25, 2019 failed to take the required post-flight alcohol test. This was found the next day, April 26, before departure of JL3515 (Fukuoka Airport to New Chitose Airport).
Their pre-flight alcohol tests for JL3057/April 25 and JL3515/April 26 showed that their alcohol concentration in a breath were within the limit (0.00mg/L). In addition, on the day of operating JL3057 and skipping the post-flight alcohol test, the pilots flew only one sector, remained in the cockpit during duty, were not served a meal, and according to hearings, it is assumed that they did not consume any alcoholic beverages aboard the aircraft.

We will enforce measures to prevent similar incidents.

Alcohol Detected on Captain in Pre-flight Alcohol Test

A Captain assigned to JL876 (Shanghai Pudong International Airport to Narita International Airport) on April 29, 2019 was found exceeding the prescribed alcohol limit in the pre-flight alcohol test. He was removed from duty and replaced with an alternative pilot. The flight departed on time.

The Captain will be severely punished according to internal regulations, on conducting an in-depth investigation. As this incident occurred amid the enforcement of alcohol-related measures, we take this matter very seriously and will reinforce measures to prevent recurrence and restore public trust.

J-AIR Receives Administrative Guidance

J-AIR received administrative guidance (Administrative Warning Letter) on April 9, 2019 from the West Japan Civil Aviation Bureau, MLIT, following an incident in which the on-duty copilot aboard JL2331 (operated by J-AIR, Osaka Itami Airport to Oki Airport) and return flight JL2332 (Oki Airport to Osaka Itami Airport) on March 5, 2019 (Tue.) failed to take the pre-flight alcohol tests before operating the flights.

We sincerely apologize for causing inconvenience and concern to our customers and persons concerned.
As this incident occurred while alcohol-related measures were in effect, we take this matter very seriously and will reinforce measures to prevent recurrence and restore public trust.

In-house Verification Committee Report

JAL established an in-house Verification Committee (hereinafter Committee) to examine the series of inappropriate alcohol-related incidents from a Group-wide perspective and discuss practical solutions to underlying problems. The Committee presented a report titled Verification Committee Report ~To Build an Unwavering Commitment to Safety ~ on March 27, 2019.

We sincerely apologize to our customers and related parties for the inconvenience caused by these drinking problems.
JAL will strive to rebuild its safety systems according to the Report and work determinedly to deliver safety and ease of mind to its customers and society.

JAL Engineering Maintenance Engineer Slips Through Alcohol Test, J-AIR Copilot Fails to Take Required Pre-flight Alcohol Test

On January 19, 2019 that a maintenance engineer of Fukuoka Airport Maintenance Section, JAL Engineering had slipped through an alcohol test by asking a colleague to take the test required under internal guidelines in his place.
In addition, it was found on March 5, 2019 that a copilot had skipped the pre-flight alcohol tests before operating JL2331 (Osaka Itami Airport to Oki Airport) and return flight JL2332 (Oki Airport to Osaka Itami Airport).

We see these incidents as serious safety problems as they occurred amid efforts to prevent recurrence, according to the Business Improvement Order and Business Improvement Advisory.

We sincerely apologize to our customers and related parties for the inconvenience caused by these repeated inappropriate incidents and will implement measures to prevent recurrence.

JAL and Japan Air Commuter Issued Administrative Disposition and Administrative Guidance

On December 21, 2018, JAL was issued a Business Improvement Order by the Ministry of Land, Infrastructure, Transport and Tourism (MLIT), and Japan Air Commuter (JAC) received an administrative guidance (Administrative Warning Letter) from the West Japan Civil Aviation Bureau, MLIT. Furthermore, JAL was issued a Business Improvement Advisory by the Japan Civil Aviation Bureau, MLIT on January 11, 2019, and submitted a report on necessary measures on January 18, 2019.

As an air transport operator that is entrusted with the customers valuable lives and property, we deeply apologize to aircraft users and related persons for the significant inconvenience and concern caused by these alcohol consumption problems. JAL has always put top priority on safety, but we acutely feel the responsibility of management, as our Safety Management System failed to function and prevent these incidents.

We will work faithfully to rebuild our safety systems and restore the trust of customers and society with the strong leadership and firm commitment of management.

Improvement of Alcohol Management of Cabin Attendants, Maintenance Engineers, Dispatchers, etc.

On December 20, 2018, JAL received instructions from JCAB regarding the "Improvement of Alcohol Management of Cabin Attendants, Maintenance Engineers, Dispatchers, etc." On January 11, 2019, JAL submitted a report to JCAB on additional measures for alcohol management and alcohol training reinforcement.

We apologize for the recurring incidents, and taking these instructions seriously, we will strive to improve management, prevent recurrence and restore public trust.

Alcohol Detected on Cabin Attendant during Flight

An on-duty cabin attendant aboard JL786 (Narita International Airport to Daniel K. Inouye International Airport in Honolulu) on December 17, 2018 tested positive in alcohol tests aboard the flight. As a result of an internal investigation, JAL concluded that the cabin attendant had been drinking during the flight and submitted a report to MLIT.

We seriously take this matter, as the incident occurred amid administrative instructions to take stern action again alcohol consumption by crew members.
We sincerely apologize to our customers and persons affected for any inconvenience and concern caused by this issue.

Flights Delayed due to Alcohol Consumption by JAC Captain One Day Before Flight Duty

The pre-flight alcohol test of a Captain assigned to JN3741 (Kagoshima Airport to Yakushima Airport) on November 28, 2018 showed that his alcohol concentration in a breath was above the prescribed limit.
As a result, the Captain was replaced and JN3741 departed Kagoshima Airport one hour behind schedule, causing delays of up to an hour and 3 minutes to four flights (including JN3741) scheduled to be operated with the same aircraft.

The JAL Group takes this matter very seriously as it occurred while rigorous alcohol-related measures towards its crew members were in effect. We sincerely apologize to our customers and parties concerned for any inconvenience caused.

JAC submitted a report on the progress of investigations and preventive measures to the West Japan Regional Civil Aviation Bureau, MLIT. We apologize again to our customers and related parties, and will make every possible effort to prevent recurrence.

Progress of Investigations on Violation of British Law by Copilot and Preventive Measures

On November 16, 2018, JAL submitted to JCAB a report on the progress of investigations and preventive measures regarding a copilot assigned to JL44 (London Heathrow International Airport to Tokyo Haneda International Airport) on October 28, 2018, who was arrested and detained for exceeding the alcohol limit under British law (Railways and Transport Safety Act 2003).

We accept the fact that the limit exceedance was not detected in the internal pre-flight alcohol test but by a report from a third person immediately before flight duty. We deeply apologize to our customers and all persons concerned for the inconvenience and concern caused by this incident. We will work determinedly to prevent recurrence and restore public trust and confidence.

Preventing Objects Falling Off Aircraft

Flight safety is the basis of existence of JAL and our social responsibility. Objects falling off aircraft affect the safety of not only passengers but also residents in areas around the flight course. Therefore, we have implemented various measures to prevent such occurrences.

The Japan Civil Aviation Bureau, MLIT recently announced enhanced measures against falling objects in a report by the "Council for Promotion of General Measures to Prevent Objects Falling Off Aircraft, etc."

JAL has taken action such as implementing hardware-related preventive measures and establishing a Maintenance Inspection Program with the cooperation of aircraft manufacturers and other parties. We will enforce further measures and endeavor to prevent falling objects. As it is important for the entire aviation industry to work in unison to tackle this issue, we will cooperate with the Council, share original measures by JAL and coordinate within the industry.

Every JAL Group staff from top management to frontlines will work together to maintain and increase safety based on the following system, under the leadership of the President who assumes final responsibility for safety and the General Safety Manager who oversees and manages the companys Safety Management System.