We offer a variety of assistance for pregnant women, customers with children, the elderly, or those who require wheelchairs etc., to make travel comfortable for as many customers as possible.
Haneda Airport Smile Support Counter
You can perform your boarding procedures at the special counter, designed with Universal Design considerations.
Smile Support Brochure
We will assist you on your journey, including providing oxygen bottles, emergency medical transportation, and advanced medical transportation.
- * The JAL Group refers to customers with reduced mobility or who are sick or injured as "Priority (Preferred) Guests", and offer a variety of services for them.
Priority Guest Support Brochure
Reservations for Medical oxygen bottles, stretchers (cots) also available.
Special medical flights for heart or lung transplant surgery require specialized knowledge and prior arrangement of the installation of medical equipment, the provision of power from the aircraft for medical equipment, and related technologies, as well as information about the destination and immigration etc.
JAL has conducted more than 60 flights, including infants, to transport patients from Japanese hospitals to overseas hospitals for heart or lung transplant surgery.