As the word "Universal" suggests, Universal Design refers to "a design for all people".
This concept grew out of 7 principles advocated by American architect Ronald Mace in the 1980s.
From our mission as a public transport organization, JAL feels a deep connection with this concept, and it is a foundation for all of our business activities. We continue to develop products and services based on the concept of "hospitality", which will provide our customers with a safe and comfortable journey. Our goal is to achieve a kind of "universal design for the heart".