On August 28, 2025 (local time), the captain scheduled to operate flight JL793 [Honolulu to Chubu (Nagoya)] consumed alcohol during the stay , which caused delays to the subject flight and the subsequent flights. In response, the Ministry of Land, Infrastructure, Transport and Tourism (MLIT)  issued Administrative Guidance (Administrative Warning) on September 10, 2025.

We again regret any inconvenience and concern this may have caused to our customers and other concerned parties.

In response to this incident, we submitted Preventive Measures for Recurrence to the Civil Aviation Bureau on September 30, 2025.

 

[Emergency Measures]

< For Flight Crew >

  -Interim measures including suspension from duty for flight crew members of particular concern

  -Emergency safety discussions for all flight crew members

  -Additional alcohol tests at layover locations for flight crew members 

< For All Employees >

  -Emergency safety discussions for all department heads led by the President and Chief Safety Officer 

  -Dissemination of the content of emergency safety discussions by each department head to their teams 

  -Message issued by the President 

 

 

[Recurrence Prevention Measures]

  -Reconstruction of the Alcohol Consumption Risk Management Scheme and Framework

  -Dialogue Between Management and All Flight Crew Members

  -Creating Opportunities for Dialogue Between Group Leaders and Individual Flight Crew Members

  -Establishment of a Framework for Promoting Alcohol Countermeasures through Labor-Management Collaboration

  -Implementation of alcohol education for flight crew members with more in-depth content than previously provided

  -Implementation of Education for Leaders to Eliminate Alcohol-Related Issues, and Dissemination to Organizational Members

  -Initiatives to Reduce Alcohol Risks for All Employees

 

 

These recurrence prevention measures primarily focus on reviewing the alcohol consumption monitoring system, incorporating insights from external expertise, and are planned to be resubmitted to the Civil Aviation Bureau by the end of November.

Under a strong commitment never to cause inappropriate incidents related to alcohol consumption again, our company, as a united group, will make every effort to restore the trust of society and our customers.

 

September 30, 2025
Japan Airlines