BATON PASS

To provide unparalleled
service to customers

Photography by Sachie Abiko

We work together as a team in our respective workplaces,
aiming to make the best baton pass and offer the finest service
and a safe and comfortable flight for all customers.

Baton for Flight

To create a single flight

Sales, airport staff, maintenance engineers, cabin attendants, flight crew...only when every staff performs his and her duties thoroughly and makes the best baton pass to colleagues in the next section can we provide the finest service. Where do they pass the baton? We would like to share our work from two perspectives; the aircraft and the customers.

START Aircraft

START Customers

Hangar

Hangar

Maintenance
engineer

  • Painting
  • Aircraft
    inspection
    and maintenance
  • Engine
    maintenance
  • Accessory
    parts
    maintenance

OPERATION
CONTROL
CENTER

OPERATION

  • Flight plan
  • schedule
    control
  • LOAD control

Reservation
& Ticketing

Office

Office

Reservations and sales

  • Online sales
  • Call center

Airport

Counter

Airport
Passenger Service

  • Check-in
  • Baggage check-in

Spot

Spot

Maintenance
engineer

  • Line maintenance

Ground handling

  • Aircraft
    cleaning
  • cabin
    cleaning
  • Electric
    power
    supply
  • Baggage
    loading

Inflight
meals

  • Catering
  • Catering
    factory
    Meal
    production

cargo

  • Cargo and
    Mail Transport
  • Cargo and
    Mail Sales

Boarding Gate

Boarding

Pilot

  • briefing
  • Pre-flight
    inspection

Cabin attendants

  • Passenger
    boarding
  • haneda
    operation
    center
    briefing

Departure

Flight

OPERATION
CONTROL
CENTER

OPERATION

  • Flight watch

Pilot

  • Aircraft
    maneuvering

Cabin attendants

  • inflight service

Arrival

Ground handling

  • MARSHALLING
  • Set PBB
  • Baggage
    unloading

EPISODE 01

On-time arrival
signifies quality

We will introduce various scenes of passing the baton, along with episodes,
so that we may provide the finest service.

See Episodes