Ground handling About us
The JAL Group delivers a full suite of ground handling services to international carriers, assisting with new operations in Japan as well as ongoing flights. Drawing upon our extensive network, proven expertise, and rich operational background, we drive global connectivity by facilitating the seamless movement of passengers and cargo. To discover how our services can support your flight operations, please feel free to contact our team.
Company Strengths Our strengths
01Service Quality Rooted in History and Experience
We take pride in the extensive expertise and refined skills we have built since our founding in 1951. With safety as our top priority, we are committed to delivering exceptional service quality—ensuring on-time operations, comfort, and convenience for every flight.
02Japan’s Most Comprehensive Ground Handling Network
Leveraging Japan’s largest operational footprint, we offer ground handling services at 56 airports nationwide. This extensive network enables us to seamlessly support not only scheduled flights, but also charter operations and diversions. Furthermore, our highly experienced team is fully equipped to handle flight disruptions efficiently.
03Integrated Full-Package Services
We offer a comprehensive, fully integrated ground handling package encompassing flight permit applications, administrative supervision, passenger handling, flight operations support, ramp and cargo handling, aircraft maintenance, and catering. Our seamless end-to-end workflow ensures efficient coordination and clear communication across every department.
Award Achievements, Awards and Reputation
We work with more than 70 overseas airlines and the scope of our service covers the whole of Japan.
Types of aircraft that we handle
We are experienced in handling a wide range of aircraft types, including the 737, 747, 767, 777, 787, 737F, 747F, 757F, 767F, 777F, A320, A321, A330, A340, A350, A380, Antonov and business jets. We also handle passenger ferry flights and cargo loaded in passenger cabins.
Awards & Certifications
Cirium On-Time Performance
Ranked 1st in Asia Pacific in 2024.
SKYTRAX "5-Star"
Certified with the highest "5-Star" rating for 9 consecutive years. The "5-Star" rating is awarded only when an airline's entire range of services, including airport and in-flight services, undergoes strict auditing and is recognized as meeting the world's highest standards.
ISAGO
In 2020, JAL Ground Service Co., Ltd. (JGS), which is responsible for ramp handling, became the only company in Japan to acquire the IATA Safety Audit for Ground Operations (ISAGO) certification at Haneda and Narita airports.
Airport Our network
As mentioned above, the JAL Group provides ground handling services at 56 airports in Japan.
JAL Tokyo Head Office manages all ground handling contracts, and monitors and supports service quality, while JAL Group subsidiaries provide services at hub airports and reliable business partners cooperate with services at regional airports.
Service Scope of Service
Support in the Initial Stage
- Requests and contracts
Services at Airports
- Administration and
supervision - Cargo
- Passenger
- Maintenance
- Operations
- Catering
- Ramp
- Business and
private jets
Support for Daily Operations
- Service quality management
- Security support
Passengers
Our hospitable airport staff welcome each passenger with a friendly greeting and do their best to provide a safe and secure travel experience.
Areas of service
Check-in, boarding gate, airport lounge, arrival and transit services, baggage claim, passengers requiring mobility assistance, VIP escort, crew guidance, etc.
Operations
Our support departments closely adhere to safety protocols. They analyze aircraft weight, calculate fuel load, monitor weather conditions and provide crew with correct flight data.
Area of service
Load instruction sheets, weight and balance, flight plan, flight monitoring, turnaround coordination, etc.
Ramp
Our ramp handling staff demonstrate good teamwork while performing various tasks in order to achieve on-time departure. We own GSE to suit each aircraft type.
Area of service
Baggage handling, marshalling, parking, cooling and heating, ramp to flight-deck communication, loading and unloading, moving aircraft, lavatory and water services, cabin cleaning, cabin storage, etc.
Cargo
All JAL Group staff are fully committed to ensuring the quality and safety of your shipments, as well as pursuing new possibilities of air transportation in order to stay one step ahead of changes.
Area of service
Cargo warehouse services such as ULD buildup and breakdown, arrival notification, import cargo storage and sales of materials, logistics such as forwarding, packaging and delivery, and trucking service.
Maintenance
Experienced and highly skilled maintenance engineers are stationed at airports throughout Japan to provide line maintenance, and maintain aircraft, parts and engines to support safe operations.
Area of service
Deicing and anti-icing, line maintenance, component maintenance, engine maintenance, etc.
Administration and supervision
We can provide a dedicated station manager and representative service to meet the customer’s needs.
Area of service
Administration, station management, assignment of a supervisor, AOC meeting attendance, etc.
Catering
We provide and deliver inflight meals and other inflight shopping goods to aircraft.
Area of service
Preparation of inflight meals and loading onto aircraft.
Business and private jets
We provide ground handling services for business and private jets at many airports in Japan. We can also arrange domestic and international charter flights at the customer’s request, and provide smart, secure and convenient travel with our customized services.
Area of Service
Planning, ground handling for business and private jet, transit escort, catering, etc.
Contact Contacts