Ground handling About us
The JAL Group provides a wide range of ground handling services to overseas airlines to assist them in launching new flights in Japan or to support their daily operations, leveraging our extensive network, resources and experience. We believe our ground handling services will support the movement of people and logistics and contribute to connecting Japan and the world. If you are interested in the type or scope of services we provide, do not hesitate to contact us.
Company Strengths Our strengths
01Service quality rooted in history and experience
We take pride in the experience and skills that we have developed since the founding of the company in 1951. We aim to enhance our service quality in on-time operations, comfort and convenience on the basis of safety as our top priority.
02The most comprehensive resource network
in Japan
With the largest handling network in Japan, we provide ground handling services at 56 domestic airports across the country. This strength allows us to handle charter and diverted flights as well as scheduled flights. Furthermore, our staff are experienced in handling disruptions to operations.
03Integrated full package service
We provide an integrated ground handling package, which includes flight applications, administration and supervision, passenger service, operational support, ramp handling, cargo handling, maintenance and catering. Our seamless workflow leads to efficient coordination between different handling sections.
Award Achievements, Awards and Reputation
We work with more than 70 overseas airlines and the scope of our service covers the whole of Japan.
As of January 2020, we handle 8,500 flights of customer airlines a month.
Types of aircraft that we handle
We are experienced in handling a wide range of aircraft types, including the 737, 747, 767, 777, 787, 737F, 747F, 757F, 767F, 777F, A320, A321, A330, A340, A350, A380, Antonov and business jets. We also handle passenger ferry flights and cargo loaded in passenger cabins.
SKYTRAX
5-Star COVID-19 Airline Safety Rating
APEX
(Airline Passenger Experience Association)
Diamond Certification by APEX Health Safety powered by SimpliFlying(the highest levels of COVID-19 safety measures throughout the travel experience)
FlightStats
The Most Consistent Winner in past 5 years and best Asia Pacific Major Mainline Airline in 2018 for on-time performance.
Our ramp handling company, JAL Ground Service Co., Ltd (JGS), is the only company in Japan to acquire IATA’s Safety Audit for Ground Operation (ISAGO) certificate at both Tokyo Haneda International Airport and Narita International Airport.
Airport Our network
As mentioned above, the JAL Group provides ground handling services at 56 airports in Japan.
JAL Tokyo Head Office manages all ground handling contracts, and monitors and supports service quality, while JAL Group subsidiaries provide services at hub airports and reliable business partners cooperate with services at regional airports.
Service Scope of Service
Support in the Initial Stage
- Requests and contracts
- Flight applications
- Initial flight support
Services at Airports
- Administration and
supervision - Cargo
- Passenger
- Maintenance
- Operations
- Catering
- Ramp
- Business and
private jets
Support for Daily Operations
- Service quality management
- Fares and ancillary services, schedule filing
- Security support
Passengers
Our hospitable airport staff welcome each passenger with a friendly greeting and do their best to provide a safe and secure travel experience.
Areas of service
Check-in, boarding gate, airport lounge, arrival and transit services, baggage claim, passengers requiring mobility assistance, VIP escort, crew guidance, etc.
Operations
Our support departments closely adhere to safety protocols. They analyze aircraft weight, calculate fuel load, monitor weather conditions and provide crew with correct flight data.
Area of service
Load instruction sheets, weight and balance, flight plan, flight monitoring, turnaround coordination, etc.
Ramp
Our ramp handling staff demonstrate good teamwork while performing various tasks in order to achieve on-time departure. We own GSE to suit each aircraft type.
Area of service
Baggage handling, marshalling, parking, cooling and heating, ramp to flight-deck communication, loading and unloading, moving aircraft, lavatory and water services, cabin cleaning, cabin storage, etc.
Cargo
All JAL Group staff are fully committed to ensuring the quality and safety of your shipments, as well as pursuing new possibilities of air transportation in order to stay one step ahead of changes.
Area of service
Cargo warehouse services such as ULD buildup and breakdown, arrival notification, import cargo storage and sales of materials, logistics such as forwarding, packaging and delivery, and trucking service.
Maintenance
Experienced and highly skilled maintenance engineers are stationed at airports throughout Japan to provide line maintenance, and maintain aircraft, parts and engines to support safe operations.
Area of service
Deicing and anti-icing, line maintenance, component maintenance, engine maintenance, etc.
Administration and supervision
We can provide a dedicated station manager and representative service to meet the customer’s needs.
Area of service
Administration, station management, assignment of a supervisor, AOC meeting attendance, etc.
Flight applications
We support airlines in their initial stage of entry into the Japanese market, such as assistance with necessary applications from your inaugural flight to daily operations.
Area of service
Business license applications, charter flight applications, aviation security, CIQ coordination, etc.
Catering
We provide and deliver inflight meals and other inflight shopping goods to aircraft.
Area of service
Preparation of inflight meals and loading onto aircraft.
Business and private jets
We provide ground handling services for business and private jets at many airports in Japan. We can also arrange domestic and international charter flights at the customer’s request, and provide smart, secure and convenient travel with our customized services.
Area of Service
Planning, ground handling for business and private jet, transit escort, catering, etc.
Contact Contacts
We are unable to accept inquiries unrelated to
ground handling.
- Ground handling in general
- groundhandling-contact@ml.jal.com
- Cargo
- all.tyofbz_o.jali@jal.com
- Maintenance
- org.tyojcz.jali@jal.com
- Flight applications
- info@ofc.co.jp
- Catering
- org.css.jrc@jrc.jalgroup.or.jp
- Business and private jets
- jalba@jal.com