To provide unparalleled service to customers
Photography by Sachie Abiko
We work together as a team in our respective workplaces, aiming to make the best baton pass and offer the finest service and a safe and comfortable flight for all customers.
Baton for
Flight
To create
a single flight
Sales, airport staff, maintenance engineers, cabin attendants, flight crew...only when every staff performs his and her duties thoroughly and makes the best baton pass to colleagues in the next section can we provide the finest service. Where do they pass the baton? We would like to share our work from two perspectives; the aircraft and the customers.
START
AIRCRAFT
CUSTOMERS
Reservations and sales
A or B
Hangar
- MAINTENANCE ENGINEER
- PAINTING
- AIRCRAFT INSPECTION AND MAINTENANCE
- ENGINE MAINTENANCE
- ACCESSORY PARTS MAINTENANCE
AIRPORT
SPOT
- GROUND
HANDLING - AIRCRAFT CLEANING
- CABIN CLEANING
- ELECTRIC POWER SUPPLY
- BAGGAGE LOADING
- CARGO
- CARGO AND
MAIL TRANSPORT - CARGO AND
MAIL SALES
- INFLIGHT MEALS
- CATERING
- MEAL PRODUCTION
CATERING FACTORY
- MAINTENANCE ENGINEER
- LINE MAINTENANCE
BOARDING GATE
- AIRPORT
PASSENGER SERVICE - BOARDING GATE
BOARDING
- PILOTS
- PRE-FLIGHT INSPECTION
- BRIEFING
- CABIN ATTENDANTS
- PASSENGER BOARDING
- BRIEFING
HANEDA
OPERATION
CENTER
FLIGHT
- PILOT
- AIRCRAFT MANEUVERING
- CABIN ATTENDANTS
- INFLIGHT SERVICE
- OPERATION
- FLIGHT WATCH
OPERATION
CONTROL
CENTER
