Safety and Flight Information

To provide every customer
with a sense of security

Flight safety is the basis of existence of the JAL Group and our social responsibility. 
We will put top priority on safety above all else and provide customers with safe and comfortable flights.

Message 
from
management

To Protect Our Fortress
of Safety

We have developed an austere safety culture which is firm, unyielding, and unique to the JAL Group based on lessons learned from tragic accidents in the past. We will pass on this safety culture to the next generation and make it even stronger as the Group's corporate climate.

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Safety 
Charter

To Provide Safe and 
Comfortable Flights

Flight safety is a social responsibility and a vital management issue of the JAL Group. Recognizing the need to declare our policy for flight safety in the JAL Group Corporate Policy in tangible terms, we established the Safety Charter.

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Approach

History of Aviation Safety

When an aircraft accident occurs, thorough investigations are conducted to identify the root cause. Lessons learned from past accidents have been employed to prevent similar accidents in the future and reduce the risk of damage. Aviation safety has improved through technological advances, enhancement of skills through training, research on the human factor, and other ceaseless initiatives by the entire airline industry. The aircraft accident rate per 1 million flights in 2015 was 0.32, around 1/50 lower than the rate in 1959 (according to IATA Report). To further improve the aircraft accident rate, it is important to build a firm safety culture in the organization.

Technological Advances

Aircraft safety is continuously improving through technological advances to operate aircraft safely.

Enhancement of Skills through Training

In recent years, the enhancement of non-technical skills such as communication skills has become an important factor in training, as well as technical skills.

Research on Human Factor

We strive to conduct objective and scientific analysis on daily operations to reduce human error and further improve operational quality.

Organizational Era

In the strong and protective modern day system, focus is centered on measures to deal with organizational factors that weaken protective barriers. Special attention is paid to the safety culture of the organization.

Operations

JAL's Safety Initiatives

Three Flight Safety Initiatives

To maintain flight safety, which is the foundation of the JAL Group, we are pursuing three initiatives; cultivate a safety culture, develop safety professionals, and evolve safety systems, and thus accumulate safety layers, as the leading company of safety in the transportation sector.

High Sense of Mission for Safety and Technology

Developing Human Resources

We will develop professionals in safety as well as
in their respective fields through personalized training programs.

Improving Individual Skills and Knowledge

We will build a framework to objectively evaluate individual strengths and vulnerabilities by job category and develop and training human resources through personalized training programs.

SMS Education (Education to Gain Safety Knowledge)

Every staff undergoes training necessary to perform the job, after gaining a correct understanding of the Safety Management System (SMS).

Safety Leader

Safety Leaders in each frontline workplace are at the core of safety activities.

Standardization of Methods to Analyze Causal Factors and
Establish Countermeasures

Evolving Systems

We will build a proactive preventive system to identify precursors of trouble and
implement preventive measures through precise methods based on data.

Normal Line Operation Monitoring

We will clarify latent unsafe acts, failures, etc. in daily operations and at work, and promote measures to proactively prevent mishaps.

Expansion of Risk Assessment

We will expand the framework to assess risks that may develop into an aircraft accident or serious incident.

Safety Performance Monitoring

We will manage and analyze safety information and quantitatively evaluate whether the Safety Management System is functioning properly.

Maintaining Safety Through Joint Efforts as a Team

Cultivating a Safety Culture

We will prevent past accidents from being forgotten,
continuously implement measures based on recommendations of the Safety Advisory Group,
and cultivate and pass on to the next generation an austere safety culture which only JAL can create.

Safety Awareness Education

We will conduct education for staff to understand the importance of going the actual place, seeing the actual things and meeting the actual people who were involved in an accident, and the essence of safety.

Culture of Polishing Manuals

We will adopt the frontline perspective and constantly improve the quantity and quality of manuals.

Reporting Culture

We will not blame the individual who made an error, but instead build workplaces where staff can openly report their errors and experiences of near-incidents.

Operational Results

You can view detailed data on the number of operated flights, operational rate, on-time departure rate, number of diversions and turn back flights, and such.

Flight Information

Operational rate

Domestic and International Routes Total

98.6%

Domestic 
Routes

98.3%

International 
Routes

99.9%

DATE 2017.01

Safety
Promotion Center

Exhibited are aircraft wreckage from the JAL123 accident, records of aircraft accidents since the founding of the company, and others. This is where staff squarely face the tragedy of aircraft accidents, reaffirm how precious human lives are, and think about what they can do and what must be done to maintain flight safety.

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