Safety and Flight Information

To provide every customer
with a sense of security

Flight safety is the basis of existence of the JAL Group and our social responsibility. 
We will put top priority on safety above all else and provide customers with safe and comfortable flights.


To Protect Our Fortress
of Safety

We have developed an austere safety culture which is firm, unyielding, and unique to the JAL Group based on lessons learned from tragic accidents in the past. We will pass on this safety culture to the next generation and make it even stronger as the Group's corporate climate.



To Provide Safe and 
Comfortable Flights

Flight safety is a social responsibility and a vital management issue of the JAL Group. Recognizing the need to declare our policy for flight safety in the JAL Group Corporate Policy in tangible terms, we established the Safety Charter.



History of Aviation Safety

When an aircraft accident occurs, thorough investigations are conducted to identify the root cause. Lessons learned from past accidents have been employed to prevent similar accidents in the future and reduce the risk of damage. Aviation safety has improved through technological advances, enhancement of skills through training, research on the human factor, and other ceaseless initiatives by the entire airline industry. The aircraft accident rate per 1 million flights in 2015 was 0.32, around 1/50 lower than the rate in 1959 (according to IATA Report). To further improve the aircraft accident rate, it is important to build a firm safety culture in the organization.

Technological Advances

Aircraft safety is continuously improving through technological advances to operate aircraft safely.

Enhancement of Skills through Training

In recent years, the enhancement of non-technical skills such as communication skills has become an important factor in training, as well as technical skills.

Research on Human Factor

We strive to conduct objective and scientific analysis on daily operations to reduce human error and further improve operational quality.

Organizational Era

In the strong and protective modern day system, focus is centered on measures to deal with organizational factors that weaken protective barriers. Special attention is paid to the safety culture of the organization.


JAL's Safety Initiatives

Seven Flight Safety Initiatives

To maintain flight safety, which is the foundation of the JAL Group, we are pursuing seven initiatives within three areas in accordance with JAL Group Medium Term Management Plan and thus accumulate safety layers, as the leading company of safety in the transportation sector.

Evolve the Safety Management System
to the world痴 highest standard

We will remove seeds of unsafe events or factors which may lead to accidents
by gathering group-wide safety information, evaluating safety levels based on vast data,
and identifying vulnerabilities.

Introduce an Integrated Safety Database

We will introduce an integrated safety database as a supporting tool and develop an environment for staff to report safety matters without hesitancy. Safety management departments will efficiently process vast data, clarify unsafe factors, and establish effective countermeasures.

Introduce a Human Factors Analysis Method

In the modern era, it is rare for a simple human error by individuals to lead to a serious accident. Organizational factors lie in the background of many major accidents. To further reduce irregularities caused by human error, we will implement measures delving deeper into the background and into organizational factors as well as the direct cause.

Fatigue Risk Management of Flight Crew

It has become evident worldwide that flight crew fatigue can cause aircraft accidents. In the Medium Term Management Plan, we will assess flight crew fatigue based on scientific knowledge/information and manage risks in phases so that it does not jeopardize safety.

Evolve the Security Management System
to the world痴 highest standard

We will raise security awareness and increase sensitivity
of all JAL Group staff and enhance the Security Risk Manegement

Introduce New Security Risk Management

Going forward, we will not merely fulfill government standards (comply with laws and regulations) but will also gather and assess security information including precursor information. Based on the results, we will coordinate with related agencies, and implement additional necessary measures.

Cultivate Security Awareness of All Staff

For new security risk management to function effectively, it is very important to gather a broad range of security information. We will raise security awareness and increase sensitivity of all JAL Group staff including staff not directly related to security to be alert to the signs of security issues.

Pass on lessons
learned from accidents

We engrave the importance of safety on our minds and maintain flight safety.

Safety Awareness Education

As staff who actually experienced the JL123 accident will mostly retire during this mid-term plan, we will hold safety awareness education and seminars based on the three 鄭ctuals philosophy (actual site, actual items and actual people) in order to pass on lessons learned from accidents to future generations and maintain high safety awareness.

Emergency Evacuation Training for Staff

We will conduct emergency evacuation training for all JAL Group staff in this mid-term plan so that they gain knowledge on emergency situations and can act appropriately in an emergency. Through this emergency evacuation training, we will accumulate safety layers by instilling an awareness of ownership of protecting the customers lives.

Operational Results

You can view detailed data on the number of operated flights, operational rate, on-time departure rate, number of diversions and turn back flights, and such.

Flight Information

Operational rate

Domestic and International Routes Total






DATE Mar, 2019

Promotion Center

Exhibited are aircraft wreckage from the JAL123 accident, records of aircraft accidents since the founding of the company, and others. This is where staff squarely face the tragedy of aircraft accidents, reaffirm how precious human lives are, and think about what they can do and what must be done to maintain flight safety.