Introduction of Operations

Delivering Japanese
Warm Hospitality Worldwide

The JAL Group conducts numerous operations centering on the air transport business.

Air transport business

We conduct domestic and international air transport businesses (passengers, cargo) by 15 consolidated subsidiaries and one affiliated company.

Affiliated businesses
Japan Airlines / Japan Transocean Air / Japan Air Commuter /
J-AIR / Hokkaido Air System / Ryuku Air Commuter

Fiscal Year 2015
Sales ratio 
by business

87%

Domestic Routes:44%

International Routes:43%

Domestic 
routes
We are progressively introducing JAL SKY NEXT, pursuing smart and simple services, offering in-flight internet service, amongst others, to increase the customers' convenience. We also connect remote islands and regional cities as a means of transport and conduct promotions to revitalize regional industries and contribute to Japan's regional revitalization strategy.
International routes
We are expanding our route network to improve connectivity between Japan and the world in partnership with the oneworld alliance members. We aim to make the passenger experience as convenient and comfortable as possible by operating the routes with JAL SKY SUITE which offers excellent, high quality, full service.

Domestic 
routes

132 Routes

International 
routes

395 Routes

DATE 2016.10

* Image of route map

Airport passenger service

Check-in procedures and information for passengers, operational support from the ground, load control, etc.

JALSKY / 
JALSKY Sapporo / 
JALSKY Osaka / 
JALSKY Kyushu, etc.

Ground handling

Airport ground services, such as baggage and cargo loading, marshalling, cabin cleaning and aircraft cleaning

JAL Ground Service / 
JALSKY Airport Okinawa, etc.

Maintenance

Maintenance service for aircraft, engines and aircraft parts, management of parts, painting to keep aircraft beautiful

JAL Maintenance Service / 
JAL Engineering, etc.

Cargo

International cargo and mail handling, management of warehouse (cargo handling facility)

JAL Cargo Service / 
JAL Kansai Aircargo System / JAL Cargo Service Kyushu, etc.

Airport peripheral businesses

Production of in-flight meals, convenience services such as baggage delivery and smartphone rental services

JAL Royal Catering / 
JAL ABC, etc.

Passenger sales

Planning and sales of domestic/overseas travel using air transport services, ticket sales, reservations, information and inquiries by phone

JAL NAVIA / 
JAL Mileage Bank, etc.

Other businesses

We strive to increase JAL Group's corporate value by improving the customers' convenience through other businesses, too.
Fiscal Year 2015
Sales ratio 
by business

13%

Sales of package tours

Planning, sales, operation of tours

JALPAK / 
JAL Sales, etc.

Credit card business

General credit card business of earning miles by flying and shopping

JAL Card, etc.

Others

We conduct various kinds of business to support our air transport business.