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TOTTORI Mitsuko
Representative Director, President
Chief Executive Officer
Japan Airlines Co., Ltd

March, 2026

I would like to take this opportunity to express our sincere gratitude for your continued exceptional support.

In 2025, the number of inbound foreign visitors exceeded 40 million, bringing us vitality and new perspectives. Additionally, the Osaka-Kansai Expo allowed us to experience innovative technologies that brought the future closer to us, while also deepening connections with people from overseas more than ever before. In a world where digital technology is expanding, this became an opportunity to once again appreciate the value of real, tangible experiences.

We also take very seriously the fact that we received Administrative Guidance multiple times. We have renewed our commitment as a group to thoroughly implement measures to prevent recurrence and further strengthen our layers of safety.

Furthermore, we have formulated a new growth strategy, the “JAL Group Management Vision 2035,” looking ahead to 2035. Going beyond our conventional five-year medium-term management plan framework, we have mapped out our aspirations and the path of growth for the next decade. Our goal is to spread joyful connections between people that transcend regions, countries, and generations — a "Sustainable Well-being Future."

FY2026 will be a crucial year in taking the first step toward realizing this ideal vision. Currently, we face a highly uncertain environment with challenges such as the weak yen, rising prices, increased costs related to environmental measures, ongoing labor shortages, and persistent geopolitical risks. On the other hand, bright signs for the future are steadily emerging, such as strong growth in the movement of people and goods, and new possibilities brought by technological innovation. We will respond to environmental changes with agility and flexibility, promote business portfolio transformation, and realize social value creation and the Group’s growth.

While firmly passing on our group's foundational pillar of "unwavering safety" to the future, we will work together with all employees to create new value together with you.