No.242

A New Style of Traveling Through Donations: "JAL's Tabisaki-Nouzei" ~A Travel Style That's Gentle on Both Your Destination and Yourself!~

2024.09

By making a donation through "JAL's Tabisaki-Nouzei," you can receive an electronic gift certificate, "e-Machi Gift®," which is a return gift from Giftee's "Tabisaki-Nouzei®." You can use it immediately at your donation destination through the website, allowing you to enjoy JAL's Furusato-Nouzei not only before and after your trip but also during your journey.

No.241

JAL’s “Kids’ Future Development Department” ~We brainstormed ideas on "Sustainability" together with kids employees~

2024.09

We recently organized a workshop-style event designed to create opportunities for families to explore sustainable travel together. Don't miss out on this enriching experience—join us for our next session!

No.240

“Let's Fly with Used Cooking Oil Project” ~Domestically produced Sustainable Aviation Fuel with our customer~

2024.08

Collect used cooking oil in a dedicated collection bottle for each household, and pour it into a collection box installed at the store. This used cooking oil will be utilized for aviation fuel. Join us in this project!

No.239

“Tobitate! Study Abroad JAPAN” project to develop future global human resources

2024.07

With the aim of increasing the momentum for all Japanese university and high school students who have the motivation and ability to take the first step toward studying abroad, we are running a study abroad promotion campaign called Tobitate! Study Abroad JAPAN, a public-private collaborative project led by the Ministry of Education, Culture, Sports, Science and Technology. We are supporting. With the aim of cultivating a global perspective and developing leaders who connect Japan and the world, the JAL Group will continue to take on the challenge of creating new value while contributing to the development of future generations of global human resources.

No.238

Successful Flight of XB-1 Demonstrator Aircraft

2024.06

BOOM, with which JAL has a partnership, successfully completed the first flight of its supersonic technology demonstration aircraft, the XB-1, on March 22, 2024.
JAL and BOOM will continue to collaborate in pursuit of the possibilities of "supersonic aircraft," which are different from current aircraft, to create a future in which we can provide customers with a "special time" than before.

No.237

Amami Setouchi Town and JAL Establish Joint Drone Operation Company "Amami Island Drone Co., Ltd.” ~Launching Drone Services to Support Island Living~

2024.05

Setouchi Town in Amami has established a drone operation company, "Amami Island Drone (AID)," through a joint investment with JAL. They have launched a service that utilizes drones in a phase-free manner, transporting relief supplies during disasters and regularly delivering medicines and daily necessities during normal times. JAL supports the safe and secure drone operation business by providing AID with expertise in advanced drone operation management and safety management.

No.236

Experience a new joy of travel at the renamed airport store, "JAL PLAZA."

2024.04

The airport store "BLUE SKY" has changed its name to "JAL PLAZA" and is restarting with a fresh new look. In order to make your short waiting time enjoyable while traveling with JAL, JAL PLAZA at all 24 airports nationwide now feature a JAL merchandise corner. We have also introduced new services that allow you to earn more miles than before. We will continue to refine our products and services to enhance the value of your experience.

No.235

Upcycling waste material of retired airplanes! Waste material of Boeing 777 has been reused to create interior goods.

2024.03

JAL Shopping upcylcled parts of retired Boeing 777, and sell collaboration goods with Karimoku Furniture Inc., which is one of the most popular manufacturers of wooden furnitures, in March 2024. JAL Group will bring sustainable flights and prosperous lives to everyone through engagement in upcycling.

No.234

Make JALPay more convenient with the JMB app!

2024.01

JAL promotes "JAL Mileage Life," which allows you to accumulate miles in various scenes of your everyday life and use them for special experiences. As part of this initiative, JAL will release the JAL Mileage Bank App (JMB App) on November 7, 2023 (Tuesday), which consolidates various functions to "accumulate" and "use" miles, including the user-friendly payment feature "JAL Pay."

No.233

"JAL furusato nozei" has been launched a service to exchange miles for JAL shopping points and donate them.

2023.12

From now on, with "JAL furusato nozei", you can not only earn miles but also use them.
You can exchange your accumulated miles for JAL shopping points starting from 1000 miles, and for each mile, you can contribute 1 point, equivalent to 1 yen.
Whether you've accumulated miles through travel, business trips, shopping, or monthly utility payments such as electricity bills, you can utilize them to contribute to the development and resolution of issues in local communities through JAL Furusato Tax Donation.

No.232

JAL, JAL Card, and HAC have started a trial with DOCOMO to create the flow of people to Eastern Hokkaido

2023.11

JAL have started a trial with DOCOMO to understand the transportation needs of JAL customer before and after boarding JAL flights at Eastern Hokkaido by secure data coordination.
Based on the suggestion gained from this trial, JAL, together with JAL Card and HAC, will take on the challenge of developing new products and services to ensure customers to move swiftly after arriving at the airport.
For example through collaboration with other transportation providers, we will support customers to be able to move swiftly from airport to destination, and aim to revitalize the Eastern Hokkaido.

No.231

Make your travel more enjoyable! "GOTOUCHI-MARCHE PROJECT"

2023.10

JALUX Airport Inc., which is one of JAL group companies and operates 70 “JAL PLAZA” gift shops in the airport, sold local products in a travelling truck in Fukuoka and Saga as POC trials. This project started from the idea of an employee, who joined “innovation promotion team” aimed to create a new business within the company, in order to revitalize the community by selling and introducing local products which has not been known well yet and in order to make a customer touch point outside the airport not depending on the number of the airline passengers.

No.230

World's First! Achieving carbon neutrality with a new technology that creates a shark-skinned aircraft coating

2023.08

The JAL Group, together with JAXA, Owell, and Nikon, is working to reduce CO₂ emissions by applying a riblet to part of the aircraft coating.
The riblet shape is a fine groove structure (the depth of the groove is about one hair) inspired by shark skin, which is expected to reduce the air resistance of the aircraft and improve fuel efficiency.
In the future, we will establish a application method for a larger area of the aircraft and work toward the realization of a sustainable society.

No.229

Japan Airlines and Hakuhodo launched experiential NFTs aimed at increasing "relationship populations"

2023.03

JAL and Hakuhodo jointly conduct demonstration experiments with the aim of verifying the feasibility of experiential NFTs intended to increase "relationship populations" by selling local experiences as NFTs both internationally and domestically.
The "KOKYO NFT" project aims to revitalize regional areas facing the social challenge of rapid population decline by building a system that enables long-term relationships between visitors and the region before and after the trip.

No.228

“JAL Meal Skip Option," which allows customers who do not need in-flight meals to cancel in advance, is now available on all international routes!

2023.03

This service, which helps reduce food waste while allowing passengers to rest comfortably in the cabin, is part of the "TABLE FOR TWO Program" (referred to as "TFT"), Japan's first social contribution program by the non-profit organization TABLE FOR TWO International.
For every meal canceled, JAL will donate to the TFT Secretariat, which will be used for school meal programs for children in developing countries suffering from hunger.

No.227

"Aircraft Engine Internal Inspection Tool" utilizing medical AI's image recognition technology

2023.01

The research on this tool began in 2019 together with an external partner, with the goal of adding new value to the data in the inspection records.Mechanics inspect hundreds of engine blades inside aircraft engines using industrial borescopes. By introducing AI technology to this inspection work, we are working to realize more precise borescope inspections and predict the occurrence of malfunctions for preventive maintenance.

No.226

The JAL DRONE Project verifies the implementation model to support island life in Amami Setouchi-cho

2022.12

JAL, in collaboration with Setouchi-cho, Amami-Oshima Island, conducted demonstrations of utilization models to solve logistics problems on remote islands during natural disasters and ordinary times, aiming to implement drones in fiscal 2023. In the times of disasters, drones are used to transport relief supplies, and in ordinary times, medical supplies and daily necessities are transported, which would supplement unstable ship logistics on remote islands. We are implementing drones and will continue to expand the use of drones.

No.225

Newly Established “JAL MEDI PORT” in the cargo area of Narita Airport, the largest temperature-controlled warehouse for pharmaceuticals in the domestic airport of Japan!

2022.11

"JAL MEDI PORT" is equipped with temperature control, a clean storage environment, high security functions, and BCP measures.
We will provide high-quality pharmaceutical transportation in response to the demand for pharmaceuticals by air cargo, which is expected to increase further.
As part of our ESG strategy, we aim to create a new social infrastructure through high-value-added pharmaceutical cargo transportation that leverages our strengths of aviation.

No.224

Earn miles for using SOKUYAKU, a telemedicine app that also offers prescription services and same-day delivery

2022.11

JAL has launched a service partnership with SOKUYAKU, a telemedicine app, as part of the JAL Mileage and Lifestyle Concept of making everyday life and all life stages even better with miles.
The SOKUYAKU smartphone app allows users to access healthcare from their own homes, covering everything from clinical services to medication consulting, with no registration fee or annual fee. JAL will work to promote the use of telemedicine – which is available from wherever you live – and support the health of all.

No.223

Trial deployment of Shower Booking with iOS App at JAL First Class Lounge at Haneda and Narita International Airport

2021.11

JAL starts a shower ordering trial with mobile ordering system to provide customers with a safe and secure travel experience.
Also, JAL has launched iOS App JAL Lounge+ and introduced App Clip at the same time. During the trial period, you can order meals or reserve a shower room directly from your seat using your smartphone.

No.222

Started demonstration test of confirming PCR test negative result smoothly outside the airport by using facial recognition technology!

2021.11

JAL Group is taking on the challenge of creating new customer experiences utilizing technologies such as facial recognition. This time, we conducted trial in Ishigaki City to make it easier for our customers to certificate PCR negative results.
At Shin-Ishigaki Airport, by using your pre-registered PCR results and facial information to authenticate yourself, you can smoothly receive the Booklet of award services (Anshin Island Travel Premium Passport) without showing your certificate of PCR negative test result.
Furthermore, at some shops in the city, you can receive the award services by just scanning your face. We will continue to promote Tourism DX by creating safe, secure and stress-free experiences for both customers and the local people.

No.221

Demonstration of seamless purchasing experience with OMO combining online and offline activities

2021.10

A demonstration experiment was conducted to deliver real-time, personalized product information and coupons to customers visiting TABITUS in Yurakucho. This was made possible by combining data on how customers spend their time at JAL′s Web site and TABITUS stores to estimate their problems and needs. In the future, we will aim to deliver a more personalized experience at various touch points with customers.

No.220

JAL DRONE Project Starts in Full Scale from Setouchi-cho in Amami Oshima!

2021.10

JAL has launched JAL DRONE Project in earnest with the aim of commercializing drones in FY 2023. The first stage is Setouchi-cho in Amami Oshima. It is considering using small to large drones to transport daily necessities and medical supplies, to transport relief supplies to isolated villages in times of disaster, and to expand its business into electric vertical takeoff and landing aircraft. The world of drones is about to begin, and everyday life in which drones work will spread from Amami to the rest of the country.
JAL AIRTAXI project has started moving toward 2025!

No.219

JAL AIRTAXI Project ~Environmental Survey for EXPO 2025 OSAKA, KANSAI, JAPAN~

2021.10

Aiming to launch an air taxi business using eVTOL (electric Vertical Take-Off and Landing) in FY 2025, JAL plans to offer an air taxi service that will provide a view of the scenery around Yumeshima, the site of the Osaka-Kansai Expo, and connect the site with the airport. For example, it takes 1 hour and 30 minutes by car from Yumeshima to Kansai International Airport (KIX), but 15 minutes by JAL AIRTAXI. This year, we will fly over Yumeshima by helicopter to conduct environmental surveys and provide virtual flight experiences for the flight of eVTOL.
JAL AIRTAXI project has started moving toward 2025!

No.218

JAL Home Loan Service Launched!

2021.9

In pursuit of a convenient and easy-to-use mileage program, and in order to make JAL familiar to customers in their daily lives, JAL launched the "JAL Home Loan" program with the hope of providing new services by providing financial services unique to JAL to customers who have purchased houses that can be said to be the biggest purchase in their life.
We will continue to take on the challenge of providing unprecedented new value in order to make our customers' travel and lives smarter.

JAL Payment Port Co., Ltd. provides information on SBI Sumishin Net Bank as a bank agent. License Number: Director-General of the Kanto Local Finance Bureau (Gindai) No. 336

No.217

[The host town Bussiness of TOKYO 2020 Olympic and Paralympic Games] "Online trip" brings together Georgia and three host towns in Japan.

2021.8

An online trip was held for Georgian Olympians and stakeholders to introduce the charm of the three cities in Japan, which hosted the members of Georgian national team for the Olympic and Paralympic games Tokyo 2020.
The tour started with a digital flight from Georgia to Japan. JAL Cabin Attendant "Furusato cheering members", who promote their own home towns, broadcast live on-board sightseeing from Shika town, Ishikawa Prefecture, the history of a World Cultural Heritage site "Mitsuimiike Coal mine" in Omuta city, Fukuoka Prefecture, and a traditional dance lecture on "Awa-odori" in Tokusima Prefecture.
All participants enjoyed the remote Japan tour fully with Japanese gifts provided in advance, such as "Happi" coat and local foods.

No.216

Testing Avatar Robot “JET” from home!

2021.7

Avatar Robot “JET”, a remotely operated robot which has conducted numerous experiments to assist customers. At Haneda Airport we started a test trial if JET can be remotely operated from home. Showing up at the airport to work has been the usual routine for our airport staffs. We wanted to change this style. From the results, JET was possible to use remotely from home. We're still looking for possibilities for JET. Other than working as a concierge, we would like it to work in various fields of the airport.
Even in this COVID-19 pandemic, as part of the JAL SMART AIRPORT initiatives, we will continue to provide our customers safe and secure travel experiences, the best customer services with less physical contact, and a remotely workable environment for our employees.

No.215

JAL's third aircraft with special livery “Everyone's JAL2020 Jet” goes into service on domestic flights in Japan!

2021.7

JAL's third aircraft with special livery “Everyone's JAL2020 Jet” goes into service on domestic flights in Japan. This livery aircraft is designed so that athletes participating in the Tokyo 2020 Olympic and Paralympic Games and everyone in Japan can feel hope for a bright future.

No.214

Implementation of Digital Magazines in JAL Lounge in Japan

2021.4

JAL starts a digital magazine viewing service in JAL Lounge in Japan for a safe and comfortable travel experience. By connecting the Free Wi-Fi in JAL Lounge, you can enjoy magazine view service on your mobile device such as smartphones or tablets.

No.213

JAL Online Trip Vol.6 "Amami Islands" & New contents are now available for easy enjoyment!

2021.3

JAL Online Trip in Amami Islands ended successfully in March 2021. Customers who purchased the trip were able to enjoy the five Amami-islands on island-hopping tour style with special local products.
In addition, JAL Online Trip website started to release new contents such as free on-demand videos and sales of special local products in collaboration with JAL, which can be enjoyed more easily and at any time compared to conventional tour-type products. The first of these is a free on-demand video featuring a pilot. They will cook the special of Amami. JAL Online Trip will continue to introduce a variety of local attractions.

No.212

A dedicated website for "JAL Online Trip" has opened in JAL Shopping!

2021.3

In January 2021, JAL online trip website was launched in "JAL Shopping". After the fifth series, Okinawa, sales will continue on the site.
In the JAL Online Trip Okinawa section, we held a tour that focused on the Yanbaru area in the northern part of the main island of Okinawa. Approximately 30 customers enjoyed the attractions of Okinawa, including visits of old sake breweries in Japan's first natural limestone cave that mature awamori and tofuyo, and observations of Okinawa rail.
JAL Online Trip will continue to offer a variety of products on its dedicated website. Please feel free to drop by.

No.211

Trial deployment of mobile ordering system at JAL First Class Lounge at Haneda and Narita International Airport

2021.3

JAL starts a mobile ordering system trial to provide customers with a safe and secure travel experience. During the trial period, please scan the 2D barcode on the table and order food from your seat using your own device. When the food is ready, lounge staff will deliver directly to your table.

No.210

Japan Airlines and Uber Sign Strategic Partnership Agreement

2021.3

Japan Airlines has been at the forefront of the "MaaS (Mobility as a Service)" movement in Japan, enabling travelers to get from one point to another seamlessly. In order to strengthen this movement, JAL has partnered with Uber to offer select services via the carrier`s app platform. As part of the collaboration, the Uber icon will be displayed on the JAL app, allowing passengers to request Uber services. The initial promotional service is being offered at local destinations based in Japan.
JAL will continue to work on various services along with Uber to enhance customers' convenience.

No.209

Facial recognition testing while wearing a face mask at Kagoshima airport and Kirishima City.

2021.3

JAL and NEC corporation have experimented with facial recognition at Kagoshima Airport and Kirishima-city as part of the "hospitality service" experiment.
Using this technology, passengers using Kagoshima Airport sakura lounge were able to enter the lounge smooth and safely without taking off their masks. And tourists visiting Kirishima-city were able to enjoy a digital stamp rally, which allows you to create an original photo frame depending on the number of stamps collected. Also, JAL is the first airline within Japan to experiment this facial recognition while wearing a mask.

No.208

Launched JAL Sauna Travel Dynamic Package in cooperation with sauna facilities nationwide

2021.3

With the aim of creating new air demand and revitalizing local communities, JAL has planned the "JAL Sauna Travel Dynamic Package" in partnership with sauna facilities nationwide. You can create an original sauna tour that includes a flight ticket, a hotel with a choice of saunas, and a one-day sauna bath ticket. In addition, as Japan's first effort, we introduced the "Sauna Goshuin Book", which allows visitors to record their own sauna travel diary while holding down stamps of affiliated sauna facilities, as a privilege limited to tour purchasers.

No.207

JAL started a trial service using the wheelchair Power Assist device "SmartDrive".

2021.3

JAL initiated the demonstration test at Naha airport in Okinawa using the detachable wheelchair Power Assist device "SmartDrive" combined with digital technology to provide comfortable travel and new experiences to all customers.
In this trial, we equipped "SmartDrive" to our specially designed wooden wheelchairs that can pass through security screening smoothly.
In addition, by utilizing verification beacons placed at the airport, wheelchairs' positions and customers' flow lines can be visualized, which enable us to lead our customers' smooth boarding.
JAL will continue to aim to improve customer service with new ideas and by using the latest technology.

No.206

First Flight with Domestically Produced Bio-jet Fuel

2021.2

On Februrary 4, JL319 took off from Tokyo Haneda, bound for Fukuoka, using bio-jet fuel produced with Japanese technology. Using cotton obtained from donated clothing, this and other such bio-jet fuels can have a great impact on the reduction of CO2 emissions.

No.205

The pre-boarding payment service for in-flight sales has started as a demonstration experiment.

2021.1

JAL has started the "pre-boarding payment service demonstration experiment" in Osaka International Airport. Passengers can pay for in-flight purchases while waiting in front of the boarding gate.
On the flights of J-AIR based in Osaka, there was a difference in the service time depending on the weather and flight time, and the time to introduce the in-flight products with the local charm was limited. By using cashless payment, you can board a plane empty-handed and receive the item on the plane. Based on the verification results, we aim to minimize contact opportunities and provide stable in-flight services. Please enjoy your in-flight shopping in safety environment even in limited space and time.

No.204

Avatar Robot "JET" pops up in town

2021.1

An avatar robot "JET" (Hereinafter referred to as "JET".), which has conducted numerous experiments to guide customers with remote operation at the airport, will appear at JAL PLAZA, Yurakucho, Tokyo.
JET will be challenging to give customers information on behalf of the staff there. JET expands its reach to discover new possibilities by stepping out the airport.
Through contactless services of post COVID 19 world, JAL will not only to provide safe and secure travel experiences and services that bring peace of mind to our guests, but also to develop remote-work environment for various staff.

No.203

Trial of the interactive communication service "AIRPORT GUIDE" on LINE(*1)

2020.12

"AIRPORT GUIDE" is a service that aims to make boarding seamless at the airport by providing advance information on the new boarding method that has been launched on domestic flights at Haneda Airport before customers arrive at the airport.
By utilizing the chat function, it is possible to provide guidance tailored to each customer's situation. If you register your route to the airport, you will receive a notification when you are on your way to the airport. Based on the feedback obtained from the trial version, we will continue to develop future services.
(*1) Communication application operated by LINE Co.

No.202

Third JAL Online Trip: Experience the Ainu Culture and Food from Kushiro City!

2020.11

Due to the favorable responses from our customers on our past trial tours, JAL has officially named this JAL Online Trip.
The third tour in November took us to Kushiro City, Hokkaido. A cabin attendant, from the eastern part of Hokkaido, guided us to experience Ainu culture by local Ainu people through appealing to our five senses. We listened to them play mukkuri, an indigenous musical instrument, and enjoyed local products made from salmon, which has deep relationships with the Ainu culture, such as salmon roe marinated in soy sauce and salmon marinated in ruibe.
Please look forward as there will be more to come!

No.201

PoC of Luggage Same-Day Delivery Service for Establishing a New Travel Style in the the new normal Era

2020.11

Have you ever felt any inconvenience while traveling by carrying a big baggage?
In order to make your stay in destinations more fulfilling, you can leave your baggage at the departure airport or at a drop off spot in the city. To realize a same-day delivery service to destinations, between 12/1 and 12/25 demonstration test offers same-day baggage delivery only on the Haneda-Takamatsu route.
In the future, we aim to provide a baggage delivery service that enables passengers to travel from their point of departure to destinations via hands-free.

No.200

Smart shopping with facial recognition payment at Haneda Airport JAL PLAZA!

2020.11

JAL is offering facial recognition's cashless, touchless and hands-free payment demonstration test at Haneda Airport "JAL PLAZA" Gate 22 shop (By the end of March, 2021).
Using the payment information registered in "IoT Hospitality Trial *", you can shop with your face as a wallet before boarding. This is the first time for facial recognition payment at Haneda Airport.
Even when your hands are full with hand luggage or souvenirs, you can make smart payments without taking out your wallet.

No.199

JAL collaborates with Amami Setouchi-cho, etc. in drone utilization in remote islands

2020.10

JAL, Setouchi-cho, Japan Air Commuter Co., Ltd., Mitsui Sumitomo Insurance Co., Ltd. and MS&AD InterRisk Research & Consulting, Inc. have signed a partnership agreement to use drones in an aim to solve regional issues by providing logistics services using UAV technology. Through this partnership, the representatives of each organization will verify the operational issues and feasibility of logistics services through a Proof of Concept (PoC) in Setouchi-cho in 2021. The objective will focus on the enhancement of safety, creating a foundation for risk management and providing an insurance scheme in relation to the commercialization of drones.

No.198

JAL has started a trial using multiplayer VR in cabin attendants' training

2020.9

JAL has started a trial using multiplayer VR (virtual reality) on cabin attendants' training.
In a virtual space that precisely reproduces the cabin, trainees can learn a series of in-flight operations alone or as a team by taking advantage of the features of multiplayer VR. This VR allows trainees to look back on practical exercises anytime, anywhere, so it can be expected to create further training opportunities and acquire knowledge.
JAL will continue to aim to further improve safety quality by utilizing new technologies.

No.197

Notification of International Flight Information on LINE

2020.9

As part of our efforts to achieve personal and timely communication with our customers, it is now possible to receive notifications regarding flight information for JAL international flights via LINE.
We'll keep you informed of important issues that may affect your flight, such as delays and cancellations of JAL international flights. (*Service area: Japan, Language: Japanese).
JAL will continue to improve its functions for getting on the plane more smoothly, and will continue to pursue services that satisfy customers.

No.196

"online travel experience" Guests to go to Hachinohe city online with a flight attendant from local.

2020.9

As the second step of "online travel experience" fusing the digital with the real, JAL has conducted a tour of Hachinohe city, Aomori prefecture, where flight attendant with locals introduced wonderful attraction, Food, Culture, etc., to guests.
What is more, participants were led through a tour to stimulate their five senses by being shown the sights of Hachinohe city, communication with locals, and eating local products like sake (Japanese rice wine) and Nambu Sembei (rice crackers).
Please look forward to next "trip" in the future.

No.195

JAL conducts joint demonstration of Avatar remote guidance service

2020.9

Together with Panasonic System Solutions Japan Co., Ltd., JAL has conducted a demonstration utilizing an on-screen avatar to provide high-quality customer service when face-to-face contact may not be possible. The demonstration featured a remote-operated avatar that guided passengers in the lobby area and at the boarding gate at Tokyo Haneda Airport. Since the avatar recognizes and reflects facial expressions of the person who operates it, it is able to achieve a more heartfelt and expressive way of guidance, like they would in person.
By utilizing innovative technology, we aim not only to provide safe and secure travel experiences and services that provide peace of mind to our guests, but also to help realize a more sustainable and accessible work environment though expanding work style options of our employees.

No.194

Supporting companies that challenge cross-border EC. JAL Honyuan's Challenge to Contribute to Japanese and Chinese Society

2020.9

JAL Hongyuan is a company established in July 2019 to support the fast-growing cross-border EC business from Japan to China in terms of both commercial distribution and logistics.
We sell products of Japanese companies aiming to enter the Chinese market to cross-border EC site operating companies in China, including product promotion plans.
In Corona related chaos, we deliver attractive Japanese products by cross-border EC to Chinese consumers who cannot shop in Japan.

No.193

Face Recognition Proof of Concept Begins at Nanki-Shirahama and Haneda Airports

2020.8

JAL and NEC Corporation is participating in the IoT Omotenashi Cloud Service Project carried out at Nanki-Shirahama Airport. Souvenir photographs can be taken with different backgrounds that reflects your facial expression by applying face recognition digital signage. Other services include an animation providing information to the customer on the time their luggage can be reclaimed, as well as being able to settle payments with face recognition in the JAL PLAZA shop near boarding gate number 22 at Haneda Airport. Please use these services when boarding at Nanki-Shirahama Airport.

No.192

Trial Touchless Check in Kiosk at Tokyo Haneda Airport

2020.8

We began trial for touchless Check-in process with new Kiosks equipped with state-of the art touchless sensors at Tokyo Haneda Airport from August 24 to September 15.
Passengers can make selections and check-in to their booked flights by moving fingers about three centimeters in the air on the infrared sensor-based kiosk screen. JAL is continuing to provide our passengers with a safe and secure travel experience by exploring innovative ways and technology under post Covid-19 world.

No.191

Guests enjoy our first "Remote Trip" experience to Ama-cho in the Oki islands

2020.7

Fusing the digital with the real, JAL has conducted a tour of Ama-cho in the Oki islands, where guests were treated to items from JAL's inflight services and enjoy local products like Sazae (sea snaill) from the comfort of their own home. Guests connected into a "Digital Flight" from Haneda to Oki Airport on the day of the trip, from which they were led through a tour to stimulate their five senses by being shown the sights of Ama-cho, communication with locals, and eating local delicacies. Plans are under way for the second "trip," so stay tuned for more details

No.190

Avatar Robot "JET" with new design and features

2020.7

Japan Airlines and Indy Associates Co., Ltd. have developed avatar robot named "JET" and we conducted a trial mainly at Haneda Airport since April 2019. After 1 year of trial, "JET" has been upgraded with new body design, functions which make it easier for staff to control and use.
As part of "JAL Smart Airport" initiatives, we will continue to develop new work environment to our staff by utilizing innovation and technology and provide customer a new experience under post Covid-19 world.

No.189

Introducing JAL Wellness & Travel, a new service for earning miles while improving your health

2020.6

JAL Wellness & Travel is a new service available to JAL Mileage Bank (JMB) members, offering a variety of services and benefits related to exercise and mental health for a monthly fee of JPY 500 (tax excluded) or 400 miles.
Members who sign up for the service and download the app can earn miles for walking during everyday activities or checking in to specific spots, as well as enjoy listening to audiobooks. The members-only site also includes an online health advice service and a range of video and audio content.

No.188

Renewal of the international flights function of "JAL" app for smartphones

2020.4

Following a major redesign in July 2019, this time with the addition of an international flight feature.This time, you will be able to view reservation information for international flights. It also allows you to receive notifications of flight status in real time.
JAL will continue to improve its functions as an app for getting on the plane more smoothly, and will continue to pursue services that satisfy customers.

No.187

Japan Airlines Unveils Revamped Website to Provide a Memorable Customer Experience in 2020 and Beyond

2020.4

Japan Airlines unveiled the carrier's revamped website, available in multiple languages for its regional markets around the globe.
Based on public and user-experience surveys, the new layout better matches the diverse needs of modern customers, focusing on usability and providing relevant travel content throughout the year. With this latest customer-focused enhancement, the carrier is striving to provide a memorable experience at every possible touch point.

No.186

HAC introduces new aircraft ATR42-600. ~Enjoy a comfortable trip with a new aircraft~

2020.3

Hokkaido Air System (HAC) is introducing a state-of-the-art twin turboprop aircraft ATR42-600 in its fleet, replacing currently operating SAAB340, and the aircraft is to be brought into service on April 12th.
She is specially painted with a red fox and hexagonally-shaped snow crystals, standing for HAC's six destinations, on the portside, and with salmons, seaweeds and scallops, delicious Hokkaido seafood, on the starboard side. The 8cm higher ceiling than SAAB340B, the lights in the cabin with LEDs and the larger baggage storage make the cabin roomier to improve comfort.
We invite you to travel on our brand-new aircraft, ATR42-600.

No.185

~JAL SMART AIRPORT~ We will renewal domestic main airports.

2020.3

We will implement "JAL SMART AIRPORT" concept offering passengers a smart boarding experience through latest self-service facilities and high-quality human services utilizing IT.
We will make a stress-free airport by providing appropriate guidance to passengers according to their situation with airport staff's tablet devices and minimizing baggage reception time by introducing Self Baggage Drop.
We will gradually roll out our services to major domestic airports *, aiming to improve the time value of passengers at airports.
*Tokyo International Airport (Haneda), New Chitose Airport (Sapporo), Osaka International Airport (Itami), Fukuoka Airport, Naha Airport(Okinawa)

No.184

Remote travel consultation using digital technology.

2020.1

JAL has started a trial delivering counter services of JAL PLAZA, which handles flight ticketing and JALPAK package tour sales at the counter, to customers in remote locations (*1).
Internet and other self-help ways have been becoming mainstream of collecting travel information and arranging flights. While counter services that meet customers needs still have been favored by many customers, JAL keep challenging to deliver counter services peculiar value to customers at any time and place by utilizing cutting edge technologies.

(*1) The system developed by NTT Communications Corporation produces close to real counter circumstance.

No.183

34th AIR Series in JAL International Flight Economy Class First Collaboration with DEAN & DELUCA

2019.12

JAL is offering AIR DEAN & DELUCA as their second Economy Class inflight meal on international routes to Europe, North America, and Australia.
Under the concept of enjoying fine food or restaurants in Japan, the AIR Series is popular as it serves original meals collaboratively designed with famous restaurants and brands widely enjoyed by people in Japan.
As an inflight meal, JAL and Welcome Group, operator of DEAN & DELUCA, is serving Chicken Over Rice, a popular New York meal arranged in a DEAN & DELUCA style. Enjoy a variety of foodstuff and texture with this spicy Cajun flavored chicken over turmeric rice served with fresh coleslaw.
Under the concept of providing the world's best epicurean tests for cooking, eating, and entertaining, DEAN & DELUCA continues to offer delicious food full of enjoyment and quality. We hope our passengers on board will enjoy this inflight meal and experience the quest for excellence.

No.182

Instantly propose your favorite travel plan at Hawaii

2019.11

JAL introduce new service for the virtual assistant "Makana-chan", that answers Hawaiian information through chat-style natural conversations.
You will be able to automatically generate an optimal travel plan that suits your schedule and preferences, by telling "Makana-chan" the date and number of travelers to Hawaii and what kind of tourist attractions you are interested at.
This was realized by installing the automatic generation technology for travel planning, that was developed by "Inspirock (*1)", a start-up venture in Silicon Valley.

(*1) Established in 2012. In 2016, Inspirock received more than 25 patents and won "The Brand USA Marketing Innovation Award" at a travel digital conference organized by "Phocuswright", the world leader in travel research.

No.181

Domestic Flight Collect TODOFUKEN STAMP with the App

2019.11

From November 7th, we are providing "JAL TODOFUKEN STAMP" on domestic flights.
You can get this stamp by downloading the application called "JAL FLIGHT FUN!" in advance and handing the stamp reading screen to the cabin attendant. It was designed to create opportunities for communication between customers and cabin attendants.
JAL values its relationship with customers and will continue to take on various challenges.

No.180

Narita International Airport 3F Main Building First Class Lounge "JAL's SALON" will be renewal and reopen

2019.10

JAL has renovated First Class Lounge at 4F Main Building as April 2019, renovated Shower room at 3F Main Building as July 2019, reopened Sakura Lounge at 3F Main Building as August 2019, and lastly we proudly reopen First Class Lounge "JAL's SALON" as 1st October 2019.
In "JAL's SALON" , in addition to the current self-drink service, a bartender will provide Japanese premier whiskey, craft whiskey, craft gin, craft vodka, Japanese tea and Japanese sweets in front of our customers.
We believe our customers can stay and feel the best relaxing time at our new Lounge at Narita Airport.

No.179

New Cycling Tour of Yonaguni-jima, Japan's Westernmost Island

2019.9

The JAL Group has created a "Yonaguni-jima Cycling Tour for Two" for parent and child to tour the island and take in the distinctive scenery on an originally-designed bicycle.
The flight to Yonaguni-jima in itself is a fantastic experience, featuring breathtaking views of the beautiful Yaeyama Islands. Depending on the season, you can see the last sunset of the day in all of Japan. Open yourself up to new experiences in the Yaeyama Islands!
The JAL Group will continue to embrace new challenges to create innovative trips.

No.178

Bringing a New Level of Comfort to the Skies of Japan: New Domestic Airbus A350-900 Cabin Configuration

2019.9

JAL debuted its Airbus A350-900 ("A350") fitted for domestic routes, on the Tokyo (Haneda) - Fukuoka route on September 1.
The cutting-edge aircraft's design and newly developed engines provide a quiet and comfortable cabin environment, and all classes of service have newly introduced seats, featuring personal monitors and power outlets for the comfort and convenience of all passengers. The new cabin was designed to capture the essence of a traditional Japanese aesthetic that evokes a sense of tranquility.
We look forward to welcoming you aboard the new "Wings of JAL."

No.177

Try on new styles for your new trips: JAL starts a clothing rental service with Isetan Mitsukoshi's "CARITE"

2019.8

JAL started a trial to offer ladies' clothing rental service in partnership with Isetan Mitsukoshi Holdings Ltd. within a limited time*. The service is a collaboration with "CARITE", which is a clothing rental service, provided by Isetan Mitsukoshi, and offers to support fulfilling travel experiences for JAL's customers.
Various styles which match customer's travels, such as fashionable dress, can be selected easily on smartphone. A new rental plan for 7 nights, which is optimal for Hawaii travels etc, will be launched, and clothing can be returned at Narita Airport without cleaning.
JAL will continue to create services, offering new travel experiences to JAL's travelers.
* Trial period: August 28th 2019 to December 20th 2019

No.176

Enjoy the real freshness! JAL and Nosoken challenge the fastest delivery service of fresh vegetables from Hokkaido.

2019.8

JAL and Nosoken Corporation have launched a new cargo service which is to deliver fresh vegetables with the shortest lead-time from Hokkaido to Tokyo area. It is available to purchase vegetables that are harvested early in the morning on the same day at the supermarkets in Tokyo area before noon at the fastest. Vegetables are loaded in cool containers during the flight to keep their freshness.
Mr. Takeuchi, a corn farmer, is excited about this high-speed service saying "Enjoy the taste of real freshness".

No.175

JAL Redesigns Cabin Interior of Its International 777-300ER Fleet

2019.8

Starting August 2019, JAL will renew cabin interiors of its international 777-300ER fleet with a fresh conceptual design, expressing Japan's world-renowned sense of beauty and the JAL brand. The new cabin design will offer an array of appealing elements such as new seat covers and full-color LED lighting to enhance the passenger experience.
The JAL Group will continue to embrace challenges to improve customer convenience.

No.174

JAL utilizes RPA in providing timely information on the lowest price to go to Hawaii

2019.7

JAL has introduced a new upgraded service, using virtual assistant "Makana-chan" which provides local information and recommended spots in Hawaii through chat-like spoken conversation.
This service provides information on the lowest price to go to Hawaii for all of JAL Hawaii products and prices displayed in the calender can be compared for up to 3 months. By using RPA (*1), the lowest price information for individual travel product can be periodically searched and displayed on the site to assist in your schedule and travel preferences.
(*1) Robotic process automation

No.173

JAL 2020 New Uniform Project for Scarves -Scarf Design Contest for the Summer of 2020-

2019.7

With the new JAL uniform to be introduced in April 2020, a design contest will be held for scarves worn by cabin attendants and ground staff between July to September 2020.
The theme of the contest is, "Scarves that Communicate Japan's Attractions". This is a new project inaugurated for the general public to synergize with JAL the events held in the summer of 2020 when a significant number of inbound tourists will arrive in Japan.
(Application Period: From July 23 to August 30, 2019)

No.172

JAL has started a trial using VR on maintenance training

2019.7

JAL has started a trial using virtual reality (VR) on maintenance training for Embraer E170 and E190.
Since aircraft reliability has improved significantly due to technology advancement, opportunities for engineers to encounter aircraft failure is decreasing, which is making it difficult for engineers to improve their maintenance skills through day-to-day maintenance operations.
In order to make up for this, JAL has created VR maintenance training program utilizing deep knowledge and experience of maintenance training instructors. An engineer can experience and learn engine start procedure by following the actual sound and indications in the VR-simulated cockpit.
JAL will keep pursuing flight safety by utilizing cutting edge technologies and developing human resources.

No.171

Renewal of "JAL" app for smartphones

2019.7

As part of our efforts to achieve personal and timely communication with our customers, the JAL app was redesigned significantly.
Now, it is more readable and comes together with a simpler design. In addition, by managing domestic flights reservation information of customers in the app, we are able to strengthen functions and services, so that customers can use it for boarding domestic flights without stress.
For customers smooth boarding of flights, JAL will continue to improve the app's functions and pursue services that provide satisfaction.

No.170

Try on Trips "JAL xR Traveler"

2019.5

We had developed a machine that can simulate vacation trips, involving senses of sight, sound, smell and touch - JAL xR Traveler. This will provide new travel experience for customers on new destinations. We had prepared several tours which featured stay in Hawaii. This machine will be display in Japanese exhibition.
We are always challenging ourselves to deliver the best customer service by using the latest technology.

No.169

JAL has developed and started trial on "JET" an avatar robot.

2019.4

JAL has developed an avatar robot (hereinafter referred to as "JET") with support of Indy Associates Co., Ltd.
This robot is intended to be used at the airport, and we conducted a trial in customer guidance at Haneda Airport. This technology enables employees to work remotely while they are at home due to childbirth, child care, nursing care etc.
We will continue further verification of this technology, aiming to create an employee-friendly environment and improve the quality of service to customers at the same time.

No.168

"JAL Experiential Vending Machine" makes travel as easy as buying a drink

2019.4

Through a joint venture with Nikkei Innovation Lab, JAL has developed a Smart Vending Machine, where customers can purchase actual travel. From the display, customer can easily choose one of the simulated travel experiences, find more information on the various tours, and provide a QR code to purchase the tour package from their smartphones. To provide greater personalization, further considerations are being made to implement AI and deep learning technology into future releases.
JAL will continue to challenge ourselves to bring revolutionary technology to new markets and maximize value creation.

No.167

JAL and Seibu Holdings Inc. launch joint Glamping Service in Hawaii's "Big Island"

2019.4

JAL and Seibu Holdings Inc. have come together to create a "Glamping Service," providing one-of-a-kind luxury outdoor experience at the Westin Hapuna Beach Resort.
Guests are able to enjoy roasting their own Kona coffee beans over an open fire, as well as BBQ style meals with carefully selected fresh produce grown locally in Hawaii.
Combining the expertise and the strength of both companies, JAL and Seibu Holdings Inc. will continue to provide customers with one-of-a-kind services to make their vacations on Hawaii Island a memorable and enjoyable experience.

No.166

Further enhancement of lounge service for Japan domestic flights!

2019.3

The newly renovated JAL Diamond Premier Lounge and Sakura Lounge were opened at Osaka (Itami) Airport on March 28, 2019.
Embracing a Japanese-inspired design of elegance and simplicity, the lounges are located on the third floor and offer excellent views of JAL Group aircraft landing at and departing from the airport.
The JAL Group will continuously embrace new challenges to improve convenience for its customers.

No.165

JAL First Class Lounge Renewal at Tokyo Narita Airport

2019.3

On April 1, 2019, JAL opened the renewed JAL First Class Lounge at Narita International Airport Terminal 2 Main Building 4th floor.
Enjoy the discerning selection of wine & Japanese sake as you watch professional sushi chefs make nigiri sushi right before your eyes at theï"SUSHI TSURUTEI" area. Whether they are just transiting or starting their journey in Japan, guests can enjoy the refined Japanese atmosphere before departure.
At the "JAL's Table" area, in addition to the popular buffet area, JAL has added a counter style area where guests can be served up food fresh by lounge staff. Additionally, JAL has listened to the many requests, and after a year of development, JAL is now serving two different types of ramen.
Going forward, JAL will begin renovating the 3rd floor lounge, so keep an eye out as JAL continues to embrace new challenges and develop new services.

No.164

Demonstration experiment using next generation mobile communication standard "5G"

2019.3

In cooperation with the KDDI Group, we conducted demonstration experiments such as remote work support using 5G.
JAL has done a lot of similar efforts up to now, but has been limited to simple content due to the issues of communication speed and capacity. This time, as an example of future aircraft maintenance, we conducted several demonstration experiments such as remote work support that makes use of the high-speed low-latency 5G characteristics.
How can we achieve better aviation services and a better society by making use of the still unknown 5G?
JAL will challenge this question.

No.163

Ask questions about JAL's work at "AI Maruko" anytime.

2019.3

In order for job applicants to solve questions and questions about JAL freely while working out, we have started trial experiments of chatbots using AI in business planning positions.
Every year, we receive many requests to learn more about the work content of our employees. In addition, questions to recruiters tend to get higher by all means. Therefore, we created a virtual senior employee "AI Maruko" with AI, with the image that you can visit OB / OG casually anytime and anywhere.
We will consider expansion to other types of jobs depending on the results of the demonstration experiments.

No.162

Offer life-enriching experiences utilizing data analytics/AI

2019.2

JAL and Nomura Research Institute, Ltd. (NRI) have established the joint-stock association "JAL Digital Experience" and will commence the new services utilizing the most advanced digital marketing technology.
It will create the personalized offers of life-enriching experiences in the air as well as at the destination and in everyday activities, bringing together JAL's strong customer base and high quality services with NRI's expertise in digital technology such as data analytics/AI.
JAL and NRI will continue to offer experiences to enrich our customers' life style through JAL Digital Experience and will accelerate to generate digital transformation and innovation.

No.160

JAL Travel Community Site

2019.2

JAL has opened its very own community site, "Discova," where users can upload information and pictures from their own travels. The site offers users a chance to share their own experiences, and JAL hopes it encourages communication among JAL fans alike in this unique online community.
JAL will continue to consider creating new and exciting services to encourage tourism.

No.159

JAL Opens New Sakura Lounge at Okayama Momotaro Airport

2019.2

To respond to the requests of many of our guests, JAL has opened a Sakura Lounge in the domestic terminal of Okayama Momotaro Airport on February 15, 2019.
The contemporary design and serene Japanese ambiance create a space meant to provide the utmost in comfort and relaxation. Guests can enjoy locally-produced tea offerings, including English-style black tea from Takahashi Tea and Japanese sencha from Hikiryomon.

No.158

JAL2020 New Uniform Project
-Help decide our new uniforms-

2019.1

JAL is launching the "JAL2020 New Uniform Project" to create new uniforms that are timeless, friendly, and approachable to be worn by JAL staff from April 2020 and beyond.
As part of this project, we would like to hear your opinion on three cabin attendant uniform designs, that will be shown on a special website. Your feedback will be considered in the final selection process. Feedback is accepted from Jan 22, 2019, 11:00 - Feb 22, 2019, 18:00 JST.

No.157

JAL Pet FAMILY expands! Small birds, rabbits and other small animals now eligible.

2019.1

JAL Pet FAMILY is a membership program for pets and pet owners. JAL Pet FAMILY membership, which was previously limited to dogs and cats, has been expanded to now include small birds, rabbits and other small animals.
This expanded eligibility also applies to earning miles when flying with a registered pet on JAL Group flights. Additionally, all JAL Pet FAMILY members will be able to accrue special bonus miles and redeem their miles at participating stores and services. With expanded membership, JAL aims to deliver a more rewarding and enjoyable service.

No.156

JAL Conducts Demonstration with Interactive AI robot.

2018.12

With the cooperation of robot venture company HATAPRO ROBOTICS, INC., JAL has begun conducting a demonstration utilizing an interactive hand-held size AI robot, "Makanaroid." To be placed at airport, lounge, shops, and various real-world touchpoints, "Makanaroid" will be able to give recommendations of places to go around Hawaii Island, taking into account the customer's age and gender, determined through a Visual Recognition function, and conversing with the customer with Natural Language Recognition.
With a wide range of guests traveling to Hawaii, we aim to offer new services that utilize technology, and at the same time, we will explore the potential utilization of such to support airport and local staff.

No.155

Introducing "JAL Global WALLET" Prepaid Mastercard. Travel smart, live free.

2018.11

"JAL Global WALLET" is a new card service available to JAL Mileage Bank (JMB) members, offering cardholders the ability to utilize Mastercard's prepaid card functionality in addition to basic JMB card functions.
Cardholders will have the ability to load their card with Japanese yen and exchange to other currencies online via their member page, and they will be able to hold up to 15 different currencies on a single card at one time. Use the exchanged currency by withdrawing cash from your remaining balance at ATMs* or for purchases at shops around the globe, where Mastercard is accepted.
In addition to accumulating standard flight mileage, "JAL Global WALLET" cardholders can accumulate JMB Miles with each purchase and currency exchange.
JAL will continue to embrace challenges to offer you more intelligent ways to travel, offering more freedom to realize new experiences.
*Only available with the "Shopping+ATM" card option.

No.154

Next-generation Communication Standard "5G" tested at JAL Innovation Lab for Improved Airport Services

2018.11

JAL, KDDI Corporation, and KDDI Research Institute has started demonstration experiments on aviation services utilizing next-generation communication standard "5G" with the aim of commercialization in Japanese fiscal year 2020.
5G is a next generation communication standard featuring high speed and large capacity data transmission.
At the JAL Innovation Lab, we recreated boarding gates, etc to contribute to an airport-like environment, installing 5G connectivity for demonstration experiments such as touchless service and contents transmission in various real-life scenarios.
As the first Japanese airline to carry out such experiments with 5G at our facilities, we promise to continue exploring new and innovative ways to make your travel experience more enjoyable.

No.153

JAL x Waseda E-life Provide Chartered Flight for Senior Citizens

2018.11

JAL and Waseda Elderly Health Corporation have come together to design a special charter flight package for senior citizens and their family, with the hope of providing the joy of travel and help promote a healthy and active lifestyle.
In order to reduce any concerns for air travel and anxiety about walking long distances, the chartered flight featured specially-certified cabin attendants who specialize in care for senior citizens. Additionally, dedicated shuttle service was provided between the airport and hotel, with staff from the care facility accompanying guests along the way to provide physical and medical support.
Photo by Yuta Fukitsuka

No.152

JAL Begins Live TV Streaming on Domestic Routes Equipped with Wi-Fi

2018.10

With over a year having passed since beginning to offer Free Wi-Fi service on Domestic Routes, JAL has expanded Wi-Fi services once more.
Together with positive comments about the free service, we also received some requests from our passengers to watch TV onboard. To make those requests a reality, we launched onboard Live TV service this October.
There are News and Sports channels available that can be enjoyed on your own portable devices (Programming only available in Japanese).

No.150

JAL Builds New Voice Service for LINE Clova

2018.10

JAL expands voice services to use with the smart speaker "LINE Clova" by LINE, adding to the lineup of available voice services compatible "Amazon Alexa" devices.
Starting on October 11, 2018, JAL will offer "JALKO-chan" Skill, a new voice service that provides useful travel information and trivia quizzes, with voice recordings of an active-duty cabin attendant.
JAL will continue to proactively explore advanced technologies such as AI and smart speakers, challenging to increase customer satisfaction in all situations across all consumer touchpoints.

No.149

New Approach to reduce CO2

2018.9

JAL has formed a strategic partnership with the Japan Overseas Infrastructure Investment Corporation for Transport & Urban Development and Marubeni Corporation, and invested in Fulcrum BioEnergy, Inc., to jointly develop Sustainable Aviation Fuel (SAF). Through this action, JAL aims to realize the operation of an aircraft utilizing SAF oversees.
Furthermore, within Japan, JAL has initiated a project to create SAF from used clothes which will be collected from across the country. In 2020, JAL aims to launch a charter flight using this "recycled" fuel.

No.148

Introducing A New In-flight Meal for the Hawaii' Flight ~Serving a menu created by Shinobu Namae, the chef-owner of LEffervescence ~

2018.9

From September 1, JAL will introduce Shinobu Namae, a chef-owner of L'Effervescence, a two-star restaurant in the 2018 Michelin Guide Tokyo. He will be creating premium economy and economy in-flight meals for the Tokyo/Narita to Hawaii/Honolulu and Kona flights.
With the theme "A moment of happiness inside the cabin", and Chef Namae's concept "Making customers happy with delicious meals", it is an original menu just for JAL's Hawaii' flights.
Please enjoy the high quality, healthy menu created with seasonal ingredients by Chef Namae.
JAL offers flights full of delicious in-flight meals created under the concept of JAL Kitchen Gallery, featured in Premium Economy and Economy Class service.

No.147

"Sakura Lounge Hale" Opened at Daniel K. Inouye International Airport

2018.8

A brand new lounge named "Sakura Lounge Hale" was opened at Daniel K. Inouye International Airport on August 18th, in addition to the current "Sakura Lounge" in the main terminal.
We decided to name this new lounge Hale, meaning house in Hawaiian, to help make the lounge a place where guests can relax and feel comfortable - a place where they can make themselves at home.
Building upon the elegant ambience provided by the carefully curated grays, we have added a touch of Hawaiian warmth to the space, providing our guests an unforgettable space where they can relax and enjoy a final touch of Hawaii before boarding.

No.146

JAL & TripAdvisor Enhance "Untold Stories of Japan", featuring new videos

2018.7

As part of our ongoing efforts to help capture the interest of visitors of Japan and convey the wonder that can be found throughout all parts of the country, Japan Airlines and TripAdvisor jointly launched a multimedia portal called "Untold Stories of Japan" last October.
Since its launch, videos featured on the portal have been played more than 50 million times worldwide and has contributed to a 45% year over year growth in travel interest to the regional prefectures featured on the portal.
The amount of time spent users on the portal within TripAdvisor is also 40% longer than the average time users spend on other TripAdvisor pages, demonstrating the strength and engaging quality of the stories showcasing the regional prefectures of Japan.
To further enhance the user experience, new videos featuring Miyagi, East Hokkaido, Kyoto, and Nagano have now launched on "Untold Stories of Japan". Additionally, JAL has also launched a new site to complement this, covering a greater multitude of destinations in Japan, allowing users to now use both portals to find even more information on tourism.

No.145

JAL Tests State-of-the-Art Hikari ID and Sound UD Technologies in New Apps "LinkRay™" and "OMOTENASHI GUIDE"

2018.7

JAL will conduct the world's first verification tests of two cutting-edge apps with the cooperation of Panasonic System Solutions Japan Co., Ltd. (hereinafter "Panasonic").
The apps are "LinkRay™," which delivers content straight to mobile devices by utilizing Panasonic's new Hikari ID technology, and "OMOTENASHI GUIDE," which transcribes sound to multilingual speech and text on the user's smartphone using ICT sound technology, Sound UD, developed by Yamaha Corporation.
In the verification tests, announcements will be converted to text and further waiting time at security checkpoints and other information will be provided using the latest light and sound technologies.

No.144

JAL Builds New Voice Services for Amazon Echo Spot

2018.7

JAL becomes launch partner of Amazon Echo Spot ("Echo Spot"), a new model of smart speakers utilizing "Amazon Alexa" technology, improving services provided through the Amazon Echo Series for more convenient and enjoyable use. "Echo Spot" is a new smart speaker with a digital display, and JAL will start offering services through this latest technology.
Through "JAL Skill", users the ability to easily search domestic flight information and "JALKO-chan Skill", a new voice service that provides useful travel information and trivia quizzes voiced by actual cabin attendants.
JAL will continue to embrace challenges to utilize a variety of advanced technologies such as AI and smart speakers that will bring guests a fresh and moving experience.

No.143

JAL starts offering virtual assistant service "Maila-chan"

2018.7

JAL starts offering virtual assistant service "Maila-chan(*)" using the leading AI technology IBM Watson, with the aim of raising demand across Guam.
Through natural conversation with customers,"Maila-chan" can advise attractive spots of Guam, local information, travel knowledge, and so on. "Maila-chan" is the second such AI character being developed by JAL, building off of the Hawaii-focused Makana-chan, launched in December 2016. Service in Japanese only.
(*) Maila means "Come here" in Chamorro.

No.142

Gold Card and Family Member Card Joins the JALCARD Suica Lineup

2018.7

Starting July 18, 2018, "JALCARD Suica CLUB-A Gold" has been added to the "JALCARD Suica" lineup, and a "Family Member Card", will be newly issued for all "JALCARD Suica", including the aforementioned "JALCARD Suica CLUB-A Gold Card".
As a main service of the "JALCARD Suica CLUB-A Gold Card", holders are free to use an exclusive airport lounge for card members and the View Gold Lounge at Tokyo Station, in addition to current standard features of "JALCARD Suica". Furthermore, cardholders may receive a discount at JAL Group-related facilities and JR East Group stores, as well as benefits offered by other partner stores.
The "Family Card" is a card which offers comparable services to main card member (some services excluded) at less than half the annual fee.
The JAL Group and JR East Group will continue to make various efforts to enhance seamless travel both in the air and on the ground, and improve customer convenience with "JALCARD Suica", not to mention "JALCARD Suica CLUB-A Gold Card".

No.141

JAL and Yamato Holdings Co., Ltd plan antenna shop in Paris.

2018.7

JAL and Yamato Holdings Co., Ltd have come together to offer a platform to support regional businesses in Japan to import/export products and expand their sales channels abroad.
As the first step of the project, an antenna shop "Le goût du Japon" is planned to be established in early September 2018 to test the market in Paris, France.

No.140

JAL Opens Renovated Sakura Lounge at Matsuyama Airport

2018.7

JAL opened the newly renovated Sakura Lounge at Kagoshima Airport following similar openings at New Chitose, Okinawa Naha, Hiroshima, Fukuoka, Kagoshima and Komatsu Airport to elevate comfort and lounge service quality.
Service enhancements include increased seating and a modern design concept reflecting "Japanese-style ambience" to deliver a relaxing pre-flight experience.
JAL will provide services that deliver a refreshing and inspiring travel experience and continue to embrace the challenge to become the world's most preferred and valued airline.

No.139

JAL to Offer Virtual Experience to Boost Corporate Sales

2018.7

Japan Airlines Co., Ltd. and NURVE, Inc. announced a new technology to experience JAL's premium cabin environment via virtual reality to help increase corporate sales for Hong Kong, Singapore and Australia markets from July 2018.
For corporate sales, the VR experience includes JAL's premium seat products, as well as inflight meals and select cabin services. This new technology allows corporate travelers to experience a service that was only available via brochures in the past.
The VR goggles are built slim and lightweight, enabling JAL to demonstrate the product at corporate offices and exhibition halls across the globe.
JAL and NURVE will continue to take on challenges to promote new services through technology.

No.138

JAL will be serving an all-new menu in First Class and Sakura Lounges at Haneda and Narita International Airports.

2018.6

The menu was designed so that travelers from inside and outside of Japan can enjoy their meals to the utmost, with such items as a JAL special chopped salad chock-full of vegetables, popular variations of sandwich wraps, a salad roll specially-made by sushi chefs (Narita First Class only), JAL special teppan pancakes (Haneda First Class only), and more.
JAL will continue to embrace new challenges in developing new products and services so that all of our lounge guests can enjoy a comfortable and memorable time before departing.

No.137

Establishment of JAL Innovation Lab

2018.5

Japan Airlines (JAL) today announced the creation of a new innovative strategy to realize untapped business opportunities through a program called JAL Innovation Lab. The program was created in April 2018 enabling the carrier to build upon conceptual ideas that can enhance the customer experience at various points of travel, such as at the airport and aircraft cabin. The team members will collaborate with over 100 business partners to further integrate ideas and develop new services that can be offered on future flight experiences.

No.136

JAL Partners with NTT Docomo Co., Ltd. for "my daiz™" AI Service

2018.5

As an initial partner of the AI agent service "my daiz " offered by NTT Docomo Co., Ltd. as part of efforts to realize personal communication with customers in the future, we began offering this new service.
JAL will provide voice dialogue services through "my daiz". In addition to simple question-and-answer dialogue, when speaking the destination/timing, it is possible to inquire about vacant seats on domestic routes for the relevant day/portion of the flight and provide the "Sakitoku" fare calendar.
In addition, we also provide information on the JAL group suitable for each person at any time based on the behavior of customers learned by AI at "my daiz".
We aim to provide a tool that can easily access information and services previously unable to be acquired unless we had to investigate ourselves, and we will continue to pursue services that will satisfy customers in various situations.

No.135

Launch of "Random Destination Miles: Southern Islands Departing from Naha/Kagoshima" A Domestic Award Tickets to a random remote island for 6,000 miles

2018.5

JAL has commenced provision of "Random Destination Miles: Southern Islands Departing from Naha/Kagoshima", a new service for JAL Domestic Award Tickets "Random Destination Miles", developed in cooperation with Nomura Research Institute, Ltd. (hereinafter referred to as "NRI").
Upon application, the system will randomly display 3 potential destinations among remote island routes departing from Okinawa (Naha) and Kagoshima. Through a process uniquely developed by NRI, one destination will be selected out of them and notified to the member within 3 days after the request.
Ever since its launch in December 2016, "Random Destination Miles" has become highly acclaimed among our customers. In response to further requests, we have decided to expand the service to areas other than Tokyo (Haneda) and Osaka (Itami, Kansai), for members living in the Okinawa and Kagoshima prefectures as well as those connecting from all over Japan.
JAL and NRI will continue to strive to create new values, and support the revitalization of local communities by enhancing customers to visit destinations throughout Japan.

No.134

"Fly for it!" - the Communication Slogan for 2020 and the Future

2018.4

Towards 2020 and the future, JAL will promote various activities under the new communication slogan, Fly for it!
"Fly for it!" embodies the image of athletes believing in themselves and their team mates, striving to face challenges. This overlaps with JAL's attitude to become the most preferred and valued airline in the world and to leave a legacy in 2020 and into the future.
Going forward, JAL will introduce a number of new activities, with the hope that not only athletes, but all people across Japan will have a positive outlook towards 2020, and share this mindset in making efforts to take up something new. This project will be posted on our website going forward, as appropriate.

No.133

Launch of Pilot Test for the First Domestic In-Flight Headset Smart Device

2018.4

JAL has cooperated with Sony Mobile Communications, Inc. (Sony Mobile) in performing a pilot test of a smart device as a communication tool between cabin attendants to improve and provide more efficient services. This device will be launched in the latter half of April.
Today JAL is aiming at upgrading the quality of service by boosting the in-flight services by our cabin attendants. This pilot test used Xperia Ear Duo, a wireless open ear stereo headset that takes advantage of state-of-the art technology by Sony Mobile. This was the first time a smart headset device has been tested in the aviation industry in Japan, as JAL aims to provide more efficient in-flight services by cabin attendants.
JAL will continue to take up innovations and challenges to improve the quality of their services.

No.132

Kids Travel with IC Chips

2018.3

As a part of JAL's Kid Travel Support Service (*), JAL pilot-tested a new service using IC chips that would support children when they travel on their own.
This service, introduced on select domestic routes, uses an IC chip loaded with the child guardian's email address, relaying departure and arrival information of the child's flight and a photograph taken upon arrival to the registered e-mail address.
Going forward, JAL will utilize IoT technology to take up challenges in providing services that are safe, give a sense of security, and will leave a lasting impression of their travels.
(*) This service is for children aged six and seven years old traveling on their own, with availability for children up to eleven years old upon request.

No.131

JAL Renews International Inflight Meal Menus

2018.3

JAL has been serving exquisite inflight meals under the concept of "Sky Auberge BEDD by JAL" from its "Exclusive Restaurant in the Sky" on select Europe, North America, Australia and Southeast Asia routes, receiving favorable customer reviews.
JAL is pleased to welcome, from March 1, 2018, Chef Hideki Ishikawa, owner-chef of kaiseki restaurant ISHIKAWA in Kagurazaka, Tokyo and Chef Kouji Koizumi, head chef of ISHIKAWAï's sister restaurant, KOHAKU to its dream team of star chefs. Both ISHIKAWA and KOHAKU are listed with three stars in the most recent edition of Michelin Guide Tokyo.
JAL will also serve, from March 1, 2018, AIR Japanese Soba Noodles, the 27th addition to JAL's Air series of inflight meals, on select flights departing from Japan to Europe, North America and Australia. AIR Japanese Soba Noodles was developed with 79 Co., Ltd., which operates Japanese Soba Noodles Tsutaya, the first Michelin-starred ramen shop in Japan.
JAL will continue to serve high-quality, delicious meals available only aboard JAL flights and provide a comfortable flight full of surprises and enjoyment.

No.130

JAL Introduces New Service using Communication App "LINE"

2018.3

JAL will introduce a new service in 2018 as a launch partner of "Notification Message" (*1) , a new function provided by LINE Corporation for LINE corporate customers, as part of JAL's efforts to realize Personal & Timely communication.
JAL's service consists of informing Notification Message users of JAL Group domestic and international flight delays, cancellations, etc. of 30 minutes or more, or other important matters affecting the customer's flight.
JAL also plans to provide functions to realize smooth procedures using Notification Message in case the above situations occurs.
(*1) Notification Message, a new function for LINE corporate customers
A function in LINE accounts for corporate customers to receive and send messages, regardless of whether they are pre-registered as Friends, limited to highly important and urgent messages excluding advertisements

No.129

JAL Introduces JAL Pet FAMILY Member Service

2018.3

On April 2, 2018, JAL introduced a new service called "JAL Pet FAMILY" for pet-owning families to improve their lifestyle with pets and offer greater enjoyment when using miles.
Amid the increase in families living with pets, JAL will offer a variety of services to enhance the quality of life and travel experience to suit individual lifestyles. Eligible members of JAL Pet FAMILY are the pet-owner, who is a JAL Mileage Bank (JMB) member, and the pet dog or cat. If you join, JAL will issue an original membership card with the pet's photo and offer various mileage awards, including bonus miles equivalent to 12% of miles earned when using a JAL partner pet-related service such as a pet hotel or animal hospital.
JAL will continue to improve services and embrace the challenge to increase customer satisfaction and convenience for both pet-owners and their pets by introducing enjoyable programs.

No.128

JAL Opens Newly Renovated Sakura Lounge at Komatsu Airport

2018.3

The JAL Group opened the newly renovated Sakura Lounge at Komatsu Airport, following similar openings at New Chitose, Okinawa Naha, Hiroshima, Fukuoka and Kagoshima airports to improve comfort and lounge service quality. Reflecting the design concept of Japanese style ambience, the lounge offers a refined atmosphere incorporating the beauty of Japanese materials. Whether travelling on business or with your family, customers will find a quiet space to work or relax. Service enhancements include increased seating and electrical outlets to charge smartphones and other electronic devices, aimed to improve customer convenience, comfort and relaxation.
The JAL Group will continue to embrace the challenge to enhance customer convenience.

No.127

JAL Opens Renovated Sakura Lounge at Kagoshima Airport

2018.3

JAL opened the newly renovated Sakura Lounge at Kagoshima Airport following similar openings at New Chitose, Okinawa Naha, Hiroshima and Fukuoka airports to elevate comfort and lounge service quality.
Service enhancements include increased seating and a modern design concept reflecting Japanese-style ambience to deliver a relaxing pre-flight experience.
JAL will provide services that deliver a refreshing and inspiring travel experience and continue to embrace the challenge to become the world's most preferred and valued airline.

No.126

JAL Launches Mileage Award Program Focused on Regions Related to "JAL Hometown Gifts"

2018.2

JAL has introduced a mileage award program called "JAL Hometown Gifts" for JAL Mileage Bank (JMB) members to exchange miles for local specialty products and services around Japan.
JAL has worked energetically to revitalize regions through the JAL NEW JAPAN PROJECT. To further contribute to regional revitalization, JAL has decided to offer "JAL Hometown Gifts." JAL will display an array of products (food, goods, experience-type service, etc.) introduced by local governments and companies across Japan to increase their recognition among JMB members. When they exchange miles for these gifts, JAL will enclose pamphlets of regions relating to the product and discount coupons issued by local governments so as to inspire them to visit these regions.
JAL will continue to assist with regional revitalization efforts, further enhance services and challenge ourselves to innovation.

No.125

JAL Opens Diamond Premier Lounge in Okinawa Naha Airport

2018.2

JAL opened its exclusive domestic lounge, Diamond Premier Lounge, at Okinawa Naha Airport following similar openings at Haneda, Osaka Itami, New Chitose and Fukuoka airports. Meal offerings in the relaxing atmosphere of this sophisticated lounge include the popular JAL specially-baked curry bread, hot soup and other light options.
JAL will provide service that delivers a refreshing and inspiring travel experience and continue to embrace the challenge to become the world's most preferred and valued airline.

No.124

JAL Signs Agreement to Support MLB Player Shohei Ohtani

2018.2

JAL has signed an agreement to support professional baseball player Shohei Ohtani, who joined the Los Angeles Angels of Major League Baseball (MLB). After joining the Hokkaido Nippon-Ham Fighters in 2013 as their first pick in the 2012 draft, Ohtani's two-way role as pitcher and position player has been historic. He has brilliant achievements in his career already; the first in professional baseball history to achieve double-digit wins as pitcher and homerun batter, a triple crown winner as pitcher (most winning pitcher, earned run average leader, highest winnings percentage) and making the Best Nine selection as pitcher and designated hitter. Moved by Ohtani's spirit to challenge himself in the MLB, JAL will support this young athlete who aims to rise to greater heights.

No.123

Shirahama-cho x JAL Cooperate with Shirahama-cho Support Points and Random Destination Miles

2018.2

Shirahama-cho, Wakayama Prefecture (Shirahama-cho) and Japan Airlines (JAL) will work together to revitalize the regional economy through a tie-up of Regional Economy Support Points, issued by the Ministry of Internal Affairs and Communications (Shirahama-cho Support Points), and JAL's Random Destination Miles, a service used by roughly 60,000 customers to date since December 2016.
In this tie-up, customers who board Haneda-Nanki Shirahama flights using Random Destination Miles between February 1, 2018 and May 31, 2018 and register their My Key ID will receive Shirahama-cho Support Points as a gift.
Further, an exclusive webpage has been opened, providing information on leisure, gourmet, the latest events and other news.
Shirahama-cho and JAL will further coordinate and cooperate to increase customers on the Haneda-Nanki Shirahama route and promote regional revitalization.

No.122

JAL Creates Medical Inbound Products (Medical Examinations) for Chinese JAL Mileage Bank Members

2018.1

Amid China's booming outbound travel market to Japan, JAL and JTB Corporation (JTB) will launch sales of unique medical inbound products (medical examinations) to cater to the increased interest in Japanese health care.
Many Chinese customers have been impressed by the safety, sense of security and hospitality experienced in Japan's medical field. JAL and JTB have therefore developed the first in a lineup of medical inbound products, with the cooperation of Cancer Institute Hospital, a leader in cancer diagnosis and treatment techniques and advanced clinical research.
JAL and JTB believe that this business with stimulate medical inbound demand across China and further diversify and enhance the added-value of products. We will continue to provide helpful health care products and services for Chinese customers.

No.121

JAL Renews Cutlery for Inflight Meals

2017.12

JAL has unveiled a new range of cutlery for inflight meals and has progressively introduced them aboard flights from November 2017. The new cutlery pieces are made of resource-saving, highly functional eco-stainless material, which received the Manufacturing Nippon Grand Award. They have a beautiful luster and smooth touch and are more durable than previous sets. Please enjoy our delicious meals with our new cutlery.
JAL will continue to embrace the challenge to develop and enhance its cabin service goods in order to add greater comfort to your passenger experience.

No.120

JAL and BOOM TECHNOLOGY, INC. Announce Capital Partnership Agreement

2017.12

Japan Airlines (JAL) and BOOM TECHNOLOGY, INC. have announced a partnership to embrace the challenge of shortening flight times with supersonic passenger aircraft developed by BOOM.Amid growing demand for innovation driven by advanced technologies, faster and more convenient air travel is a significant value. JAL will support BOOM's challenge from the perspective of a scheduled airline and improve customer value by making supersonic travel a reality. JAL and BOOM will collaborate to carve a future in which we can provide a new sense of "time" to our valued customers.

No.119

JAL Recommends Spots in Hawaii Using IBM Watson Visual Recognition Technology

2017.12

JAL has introduced a new upgraded service by virtual assistant "Makana-chan" which provides local information and recommended spots in Hawaii through chat-like spoken dialog. This enhancement was made possible with the cooperation of IBM Japan Ltd. after working for a year since its on-line introduction last December.By analyzing personality types based on SNS posts by users, JAL also improved the conversation system to help make the trip more enjoyable, such as providing suggestions on what to bring to suit the user's personality. JAL will continue to upgrade "Makana-chan" so that it can assist users in all travel phases, starting from home to reservations, helpful tips at the airport and destination, flying back and returning home.

No.118

JAL Celebrates 10 Years of Domestic First Class Service

2017.12

JAL is celebrating 10 years of domestic first class service since its inception in December 2007. Over the past decade, JAL has provided high-quality service on Japan-domestic routes to a total of 2.13 million passengers. From 2011, JAL has introduced a series of inflight dinner meals supervised by renowned Japanese chefs that showcase local ingredients and cuisines of a particular region as a way to contribute to communities in JAPAN PROJECT. To express our appreciation to our valued customers for their continued support, we will provide 10 special time-limited offers associated with our 10 year celebration. The JAL Group will embrace the challenge of value creation so that we may become the choice of airline of customers worldwide.

No.117

JAL Builds New Voice Experiences with Amazon Alexa

2017.11

JAL will be introducing "JAL Skill," a new service using voice commands so that users can simply ask their smart speaker Amazon Echo (Japanese language only)*2 to easily search domestic flight information that day without having to open their computer or smartphone. JAL will also offer "JALKO-chan Skill," a new voice service that provides useful travel information and trivia quizzes by an active cabin attendant. "JALKO-chan Skill" will be rolled out progressively as soon as shipments of Amazon Echo begin. JAL will continue to embrace challenges to actively utilize advanced technologies such as voice-recognition technology and to increase customer satisfaction in all customer situations across all touchpoints.

No.116

JAL Signs Official Partner Agreement for SHOOTING STAR challenge Project

2017.11

JAL announced that it will serve as an official partner for the "SHOOTING STAR challenge" project led by commercial space venture corporation ALE Co., Ltd. (ALE), which aims to hold the world's first artificial shooting star event in 2019. JAL was drawn towards possible contributions that the project could have on increasing scientific understanding of upper atmospheric temperatures, density and movements and medium- to long-range changes in the global climate and environment, and improving JAL operational efficiency. We also feel that data gathered when pellets re-enter the atmosphere and burn will play a vital role in solving issues in space exploration. JAL will continue to embrace new challenges and actively support activities to carve a path to the future, reflecting the company motto of "Dream Skyward."

No.115

JAL and NEC Conduct Verification Tests to Computerize Predictive Analysis of Ticket Purchases Using AI

2017.11

JAL and NEC Corporation (NEC) conducted tests from September to November 2017 to analyze access log data to JAL-operated ticket booking sites and such and verify predictive analysis of ticket purchases using AI. As a result, new findings were made and data was analyzed swiftly and as precisely as data scientists.JAL and NEC will further verify this technology with the aim to analyze the massive data retained by JAL with greater precision, and thereby provide customers with enhanced flight services.

No.114

JAL Opens JAL STEAM SCHOOL in Its Soraiku® Project

2017.11

JAL opened the JAL STEAM SCHOOL as a new program under the theme "Think about your future" in its Soraiku® educational project for children. In the background there is increased attention worldwide to math and science in the broad school curriculum from elementary to higher education. To nurture scientists, engineers, innovators and researchers, amongst others, to solve challenges facing the world, an approach to cohesively educate students in four subjects; Science, Technology, Engineering and Mathematics, or STEM education, is underway in various nations. On the other hand, STEAM is an advanced educational approach to integrate STEM subjects in the Arts and inspire creative thinking in students. JAL will support initiatives to encourage the younger generation to dream big dreams and build a prosperous future, and to contribute to the betterment of society.

No.113

Introducing Exclusive JAL Japanese Soba Noodles Tsuta

2017.11

From November 1, Japan Airlines, Co. Inc. (JAL) and 79 Co. Ltd. , a company that operates Japanese Soba Noodles Tsuta, will serve the jointly developed exclusive JAL Japanese Soba Noodles Tsuta, which will be offered on international flights departing Japan to Europe, North America, and Australia (excluding some routes).
This meal will be served on the First Class al carte menu and on the Business Class Anytime You Wish menu, which is provided other than the main menu. During your flight, please enjoy Japanese Soba Noodles Tsuta, the first ramen shop to be awarded a Michelin star that has an authentic taste that savored the ramen fans around the world.

No.112

JAL and SBI Group to establish JAL SBI Fintech, a joint venture and joint holding company

2017.10

Japan Airlines Co. Ltd. (JAL) and SBI Holdings, Inc. (SBIH) will offer a new service to our customers using the state-of-the-art financial technology (fintech) through a joint venture between SBI Group and their umbrella fintech company. JAL and SBIH will launch a joint holding company and will enter into the international brand and prepaid card business in FY18 as their first joint business.
Going forward, while making good use of their features, both Groups will take up challenges in businesses that will captivate their customers.

No.111

JAL and TripAdvisor to join forces to spread inbound tourism across Japan

2017.10

Japan Airlines Co. Ltd. (JAL) and TripAdvisor, Inc. announced a strategic partnership to communicate unknown attractions of Japan on the TripAdvisor website to better capture and disperse inbound tourism across Japan as a lead up to 2020 when the number of tourists is expected to increase.
The new special webpage will be called Untold Stories of Japan, which will focus on and introduce attractions in each region, city, and facility.

No.110

JAL Participates in Singularity University Japan Summit

2017.09

JAL participated in the three-day Singularity U Japan Summit from September 6 to September 8, 2017 as a joint founding partner. It was the first Singularity U Summit to be held in Japan.
Singularity U is a public utility that was co-founded in 2008 by Raymond Kurzweil, futurist, inventor and world authority on artificial intelligence (AI), and Peter Diamandis, an entrepreneur who was named one of "The World's 50 Greatest Leaders" by Fortune Magazine.
JAL will challenge innovation in order to improve and change its businesses, contribute to communities and society, and create new revenue sources through the usage of technologies.

No.109

JAL Expands Network to Meet Rising Demand; Launches New Services between Narita and Melbourne and between Narita and Kona

2017.09

JAL opened new routes between Narita and Melbourne on September 1, 2017 and between Narita and Kona on September 15, 2017.
JAL is flying direct to these two new destinations. Melbourne, which is the second most populous city in Australia, has seen increased bilateral relations since the Japan-Australia Economic Partnership Agreement (EPA) entered into force in 2015. Kona, the gateway to the Island of Hawaii, is a popular tourist destination that is rich in nature. Both routes are operated with the well-reputed JAL SKY SUITE aircraft to offer greater convenience and comfort for both business and leisure travelers.
JAL will embrace the challenge to improve its network and refine product and service quality to make travel even more enjoyable.

No.108

JAL Introduces "Regional Government Points Awards" for JAL Mileage Bank Members

2017.09

JAL will introduce "Regional Government Points Awards" for JAL Mileage Bank (JMB) members as a "Cooperative Company for Regional Economy Support Points," starting September 25, 2017. In this program, JMB members can redeem miles accumulated in JMB for "regional economy support points" (*1) (hereinafter "Regional Government Points") on My Key Platform, a demonstration project using My Number Cards conducted by the Japanese Ministry of Internal Affairs and Communications. As a result, JMB miles can be used as Regional Government Points in regions across Japan. JAL will challenge various strategies to assist with regional revitalization and further improve service.

No.107

JAL Serves Inflight Meals Designed by Talented Young Chefs on Select International Routes

2017.09

JAL and RED U-35 Committee (RED U-35), which runs Japan's largest culinary competition to discover new talent for a new era, will collaborate to serve innovative inflight menus in JAL Premium Economy and Economy Class on medium- and long-haul international flights from Japan, starting September 1, 2017. The new menus are designed by six young chefs, who were RED U-35 finalists including last year's Grand Prix winner. Their menus showcase the diverse styles of Japanese, French or Chinese cuisines that the RED U-35 finalist specializes in. The new meals are sure to produce surprise and joy, and satisfy the palates of both Japanese and overseas customers.
JAL and RED U-35 will embrace the challenge to develop menus that express youthful spirit and free imagination and bring refreshment and inspiration to every customer.

No.106

Summer Holiday Gift "JAL Original Kids' Headphone"

2017.08

JAL has developed a kids headphone in white with an illustration of an aircraft on it as an onboard novelty gift for children. As it fits comfortably on smaller heads, children can enjoy audio and video programs aboard domestic flights and even use it on portable game devices, smartphones and tablets after getting off the plane.
JAL will meet the challenge to develop new products and services to make air travel more fun and enjoyable for every customer.

No.105

JAL Opens Newly Renovated Sakura Lounge at Manila Ninoy Aquino International Airport

2017.08

The new Sakura Lounge at Manila is roughly 1.7 times more spacious than before and has a new interior design to offer greater comfort and relaxation to each customer. The popular "JAL Lounge Curry," a favorite among customers, has also been given a new twist to create "Special Beef Curry." This and other high-quality dishes are available on the new and improved meal menu. Customers will be able to enjoy high quality and modern sophistication in the international lounge at Manila as well as other destinations.
The JAL Group will embrace new challenges to deliver greater convenience to customers worldwide.

No.104

Promote Telework and Work-Style Reform

2017.07

JAL has been introducing flextime and other daily and individual flexible working arrangements to address diversity in the lifestyles for our employees.
Furthermore JAL is taking up new challenges in workation and promoting telework for employees with disabilities.
*Workation is a contraction of work and vacation. This is a new work style where a paid work trip can be combined with aspects of taking a vacation. Employees can use early-morning and after-evening hours at their leisure to harness new energy to their work and to increase time with their families. It also aims to help regional revitalization by proactively participating in events held in regional areas.

No.103

Introducing Boeing 787-9 with New JAL SKY SUITE

2017.07

From the end of July 2017, JAL will introduce Boeing 787-9 with a new JAL SKY SUITE 787 for their Narita-Kuala Lumpur flight (JL723 / JL724). This new specification will be expanded to other routes successively.
JAL is taking up challenges in new products and services under their oath in Challenge JAL to provide a comfortable and pleasant flight for all of our customers.

No.102

Second Service using IBM Watson

2017.07

JAL and IBM Japan Ltd. together have revamped IBM Watson, the first interactive service, to support customers on their first visit to Hawaii by offering a variety of local information such as places to eat and sightseeing locations through the latest word-of-mouth recommendations to cater to our customers preference and travel goals.
Also simple personality traits can be diagnosed with the introduction of Watson's Personality Insights function. This will provide an enjoyable service and an opportunity for customers to consider Hawaii as one of their travel destinations.
*IBM Japan Inc. is a company with headquarters in Chuo City, Tokyo. Their general manager is Elly Keinan.

No.101

Wooden Wheelchairs in all Domestic Airports

2017.07

Wooden wheelchairs, which were developed together by JAL and Kyowa Corporation Inc., an assistive product manufacturer, will be introduced successively in all domestic airports. This is a non-metallic wheelchair using beautiful white birch in the main parts and resin in all nuts and bolts. Thus passengers using this wheelchair will be able to pass security gates without stress.
JAL Group will keep introducing attractive products and proactively improve further accessibility at the same time to aim at realizing a society where everyone can enjoy travel, sports, and culture.
*Kyowa Corporation is a company with headquarters located in Hiroshima City, Hiroshima Prefecture. Their representative director is Wataru Takahashi.

No.100

Launching Tours for Passengers with Food Allergies

2017.07

JAL Group continues to introduce measures to improve accessibilities in various areas for our passengers to enjoy a comfortable and pleasant flight. As one of our new initiatives, JALPAK Co., Ltd. has made arrangements on their tours to provide menus for passengers to cater to their food allergies. By responding to our passenger's needs, JAL hopes that this new intent will increase the enjoyment to travel.
JAL Group will keep introducing attractive products and proactively improve further accessibility at the same time to aim at realizing a society where everyone can enjoy travel, sports, and culture.

No.99

JAL's Economy Class Seat was Awarded as World No. 1 for a Second Time

2017.06

Among all the world class air carriers, JAL won the Best Economy Class Airline Seats Award at the World Airline Awards 2017 by SKYTRAX at the Paris Air Show.
JAL Group will keep making efforts to introduce new products and services to provide a comfortable and pleasant flight for all of our customers.

No.98

Japan Transocean Air, a JAL Group Member, Launches In-flight Wi-Fi Services

2017.06

From June 15, in-flight Wi-Fi services will gradually be introduced in Japan Transocean Air Boeing 737-800 flights.
Going forward JAL Group will provide satisfying in-flight services for our customers for a comfortable and pleasant flight.

No.97

JAL Selected as "2017 Competitive IT Strategy Company Stock" for Second Consecutive Year

May. 2017

JAL has been selected for inclusion in the "2017 Competitive IT Strategy Company Stock Selection" by the Ministry of Economy, Trade and Industry (METI) and the Tokyo Stock Exchange (TSE), in recognition of its use of cutting-edge digital technologies in its management policies and plans, and contributions to increasing corporate value and profitability as a result. This is the second time in a row for JAL to be selected following FY2016, when it became the first airline to be honored with this designation. The Competitive IT Strategy Company Stock Selection is a joint METI -TSE program to select and publicize companies that use IT strategically, with the aim to promote attractive stocks to investors who prioritize enhancement of medium- to long-term corporate value.

No.96

JAL Group's Japan Air Commuter Introduces New ATR42-600 Aircraft

Apr. 2017

Japan Air Commuter (JAC), a member of the JAL Group based in Kagoshima Airport, supports the Group's network of outlying island routes as a vital life line for island residents. JAC recently introduced its new-generation aircraft, the ATR42-600 powered by fuel-efficient, eco-friendly turboprop engines, and fitted with LED cabin lighting and leather seats to create a high quality atmosphere onboard. The JAL Group's air network offers convenience and seamless services that cater to customer needs. We will continue to embrace the challenge to provide new products and services to make the travel experience even more convenient and comfortable, under our banner "Embrace new Challenges, JAL."

No.95

Ise City, Mie Prefecture and JAL Co-Create New Tourism Program "Tokowakakon" and Start Sales of Tour Products

Apr. 2017

Ise City, Mie Prefecture and JAL have co-created a new tourism program called "Tokowakakon" embodying the spirit of "Tokowaka" (a state of constant freshness) of Ise Grand Shrine, nurtured from ancient times in the Land of Ise, for customers worldwide to experience the "Tokowaka" spirit and strengthen their bond with their partner. Sales of this new product have been launched from February 20, 2017. JAL Dynamic Package "Tokowakakon" enables customers to build their own package of flights, accommodation, and visits to tourist sights related to "Tokowakakon." Bookings are accepted up to one day before the departure date, and participation in a tour is also possible from Ise City even without booking flights.
Why not visit the Land of Ise with your partner to share your thoughts with each other? We will keep you updated on new activities.

No.94

Changing Workstyles of Aircraft Mechanics with Mobile App for Maintenance

Apr. 2017

JAL and IBM Japan Ltd. (hereinafter "IBM") have co-developed an app specifically for aircraft maintenance called IBM MobileFirst for iOS under the keywords "smart, simple, standard," aimed at changing workstyles of aircraft mechanics. This app, which can be used on iPhones and iPads, is designed to empower mechanics with immediate access to necessary information anytime, anywhere, and improve maintenance work efficiency. The app is sure to become an industry standard for aircraft mechanics in the global airline industry.
JAL aspires to change workstyles of aircraft mechanics with this app, further refine aircraft quality, bring its on-time operations to the world's highest standards, and communicate the global standards of aviation mechanic workstyles from Japan to the world.

No.93

Mobile Robot Helps Transport Baggage of Arrival Customers to Airport Exit

Apr. 2017

JAL conducted demonstrative trials of baggage transportation by a mobile robot in the domestic terminal of Fukuoka Airport from April 17 to 28, 2017. These trials were aimed at increasing customer safety and alleviating the burden of carrying baggage inside the airport, especially of customers using wheelchairs and customers carrying baby carriages, who are expected to continue increasing in the future.
JAL will put in company-wide efforts to improve accessibility in hopes of assisting customers with disabilities and senior travelers and assuring them a safe and comfortable trip. We will embrace the challenge of providing unparalleled service which delivers a refreshing and moving travel experience to every customer.

No.92

JAL Launches JAL Next Athlete Project

Apr. 2017

As part of activities to promote the Tokyo 2020 Olympics and Paralympics Games, JAL will launch the JAL Next Athlete Project, consisting of the following two activities:

- Nationwide Sports Performance Measuring Program
JAL will visit local governments around Japan and hold sports performance measuring programs using special equipment, and recommend sports that would best suit the athletic potential of each child.

- Discover athletes aspiring to participate in the Paralympic Games
JAL will assist in discovering potential medalists in order to contribute to the success of the Tokyo 2020 Paralympic Games.

No.91

JAL Adds Itami Routes to "Random Destination Miles" Service

Apr. 2017

JAL has added domestic routes to and from Itami to the list of routes available to "Random Destination Miles" service, special domestic air tickets jointly developed by JAL and Nomura Research Institute. "Random Destination Miles" has been well-received by customers since its launch in December 2016, starting with Haneda domestic routes. To respond to requests from JMB members residing in the Kansai region, JAL has decided to expand routes of this service, bringing the total to 57 from 34.
JAL will continue to embrace the challenge of value creation in order to facilitate travel to the Tohoku region and other regions for JMB Kansai residents, and contribute to regional revitalization.

No.90

JAL Opens Upgraded Beverage Counter in Sakura Lounge in Satellite Building of Narita International Airport

Apr. 2017

JAL has upgraded the beverage counter in Sakura Lounge in the satellite building of Narita International Airport to offer a meal menu similar to the one in Sakura Lounge in the main building. Guests in Sakura Lounge in the satellite building can now enjoy a new layout with the same seating capacity and a menu with twice the number of meal selections than before. The JAL Group will continue to embrace new challenges to provide services that offer customers even greater convenience.

No.89

JAL Selected as a Nadeshiko Brand for Third Consecutive Year

Mar. 2017

JAL was designated a Nadeshiko Brand for the third consecutive year by the Ministry of Economy, Trade and Industry (METI) and Tokyo Stock Exchange (TSE). The Nadeshiko Brand program is implemented every fiscal year by METI and TSE to select and announce companies which actively promote women´s participation in the workplace, with the aim to introduce brand attractive companies for investors which focus on mid- and long-term corporate value improvement. JAL will continuously meet the challenge to advance diversity and support employees in performing at their maximum potential.

No.88

JAL Selected as a Health & Productivity Brand for Third Consecutive Year

Mar. 2017

JAL was selected in Health & Productivity Stock Selection 2017 for the third consecutive year. We will continue to promote health and productivity by supporting the employees´ health and vitality and improving labor productivity in order to become the world´s most preferred and valued airline.

No.87

JAL Opens Diamond Premier Lounge, Top Class Lounge for Domestic Flights, at Fukuoka Airport

Mar. 2017

JAL Diamond Premier Lounge at Fukuoka Airport, the fourth airport after Haneda, New Chitose and Itami airports to offer top class lounge service for domestic flights, will serve a special menu including dishes limited to Fukuoka Airport, such as soup made from Manjiro pumpkin grown in Kumamoto Prefecture. Furthermore, a fully revamped Sakura Lounge for domestic flights will open at Fukuoka Airport on March 30 and at Hiroshima Airport on March 28, based on the conceptual design evoking Japanese ambience. The renewed Sakura Lounge offers refined and stylish relaxation areas and incorporates the new design applied at domestic lounges at New Chitose and other airports.

No.86

JAL Opens Renovated Sakura Lounge at Bangkok's Suvarnabhumi International Airport

Mar. 2017

JAL's upgraded Sakura Lounge at Bangkok offers enhanced comfort and relaxation with a completely new layout, more shower booths and other improvements in response to customers requests.
High quality meals are provided by NIPPON-TEI, an old-established Japanese restaurant popular in Bangkok.

No.85

JAL Opens Renovated Sakura Lounge for Domestic Flights at Naha (Okinawa) Airport

Feb. 2017

JAL will open its newly renovated Sakura Lounge for domestic flights at Naha Airport on February 28, 2017. Incorporating the conceptual design applied at lounges for domestic flights at New Chitose (Sapporo) Airport and other airports, the new lounge is more spacious than before, offers more electric outlets in more places, and is decorated with works by artists closely related to Okinawa and unique local art to produce an intimate atmosphere of Okinawa.
The JAL Group will continue to embrace new challenges to improve the customers convenience.

No.84

Stay Connected with Free Inflight Internet Campaign on Select Domestic Flights

Feb. 2017

To mark the completion of the revamp of all 77 aircraft with JAL SKY NEXT cabin interiors, JAL will offer free inflight Internet service without any time limitations from February 1 to August 31, 2017. During flights, customers will be able to upload and share photos of Mt. Fuji as seen from the window on SNS, send messages to their family or friends, or send and receive business documents on Wi-Fi equipped aircraft without worrying about time.
The JAL Group will continuously strive to improve its inflight services to make your time onboard as pleasant and comfortable as possible.

No.83

JAL is Named Best Airline in 2016 for On-time Arrivals in Asia-Pacific Region

Jan. 2017

Japan Airlines (JAL) has been named the best on-time performer in the Asia Pacific region by FlightStats, an independent aviation performance-tracking company. Based on operational results of domestic and international flights for calendar year 2016, JAL received FlightStats´ On-Time Performance Service Award for best Asia-Pacific Major International Airline in both mainline and network categories. JAL retained its title as the most punctual Asia-Pacific carrier seven times and for the fifth consecutive year following calendar years 2009(*1), 2010, 2012, 2013, 2014 and 2015.
(*1) In 2009 only, regional airline subsidiaries also qualified in this category and JAL Express (merged with JAL in 2014) took first place.

No.82

New "JAL Virtual Assistant Service" Using IBM Watson

Dec. 2016

JAL will provide family travelers with babies who are planning a trip to Hawaii with "JAL Virtual Assistant Service ‘Makana-chan,’" an automation reply service through chat dialogue, with the cooperation of IBM Japan Ltd. ‘Makana-chan’ answers questions about concerns when traveling with babies, such as services available for babies at the airport and onboard and how to find baby food in Hawaii. This service provides information simply and easily on a PC or smartphone, which used to be offered through the Call Center or on JAL's website.

No.81

"Random Destination Miles," Japan’s First-Ever Domestic Award Ticket to Fly to Any One of Four Destination Options for 6,000 Miles

Dec. 2016

JAL has started a new service for JAL Mileage Bank (Japan Region) members co-developed with Nomura Research Institute (NRI) called "Random Destination Miles". When applying for this service, four destinations will be displayed, and through a process developed by NRI, JAL will decide the destination and inform the applicant within three days from the application date.
This service is a co-creation innovation by JAL and NRI, covering the entire process from business conception to system construction, based on a license owned by NRI.
JAL will continue to embrace the challenge to create new values and support revitalization of local regions in Japan.

No.80

JAL Pledges to Promote ‘Soraiku’

Nov. 2016

JAL has pursued initiatives to foster the next generation as part of its social contribution activities under the theme "A Future Filled with Dreams." It will now launch a new program to increase children? familiarity with "Japan and the World" and ?he Earth. In addition to the current theme "Thinking about ‘Your’ Future through Aircraft," new themes will be added such as "Thinking about the Future of ‘Japan and the World’ through Interactions" and "Thinking about the Future of the ‘Earth’ through the Environment and the Universe." Children will have the chance to experience extraordinary and surreal conditions mainly through a hands-on learning program which only an airline can offer. It aims to teach them the wonder of the "skies" and new discoveries, nurture their curiosity, and encourage them to think about the "future." JAL pledges to promote ‘Soraiku.’

No.79

Select "First Flight" Products Offered as JAL Mileage Awards

Nov. 2016

Customers can now exchange their JAL miles for select products sold on "First Flight," a new online platform providing extensive services from crowdfunding to e-commerce, developed by Sony's business creation initiative Seed Acceleration Program (SAP).
JAL is launching this service to inspire JAL Mileage Bank members to use innovative products unique to Sony. JAL will embrace the challenge to introduce attractive services to increase customer satisfaction day-to-day as well as when using flight aircraft.

No.78

Recognized as Outstanding Enterprise in "Telework Pioneer Selection 100" Certified by the Ministry of Internal Affairs and Telecommunications

July. 2016

The JAL Group has been working since 2013 to change the quality of women's career development by shifting family-work balance strategies from exceptions, exemptions and special "care" measures to fairer measures, such as systems to shorten career breaks and assign work that develops skills and maximizes their potential. In January 2014, the Workstyle Reform Promotion Office was founded to meet the challenge to allow different workstyles unconstrained by time and place.

No.77

New Hot Meal Menus Served at Select International Airport Lounges Overseas

Oct. 2016

JAL will cooperate in testing digital contents of "smile lectures" organized by Shiseido Co., Ltd. (hereinafter "Shiseido") based on years of research on faces and facial expressions exploiting information it has accumulated on cosmetics and beauty. The software will be installed on tablets carried by JAL cabin attendants (about 5,000 persons) and the trial will be run for three months from July 1, 2016 (Fri.) to September 30, 2016 (Fri.). By using this software, cabin attendants will be able to hone their smiling skills, which is an important factor in communication, and ultimately offer the finest quality in cabin service.

No.76

JAL Sponsors First PGA TOUR Champions Event in Japan

Oct. 2016

JAL has signed a sponsorship agreement with PGA TOUR, Inc. of the US to sponsor the first ever PGA TOUR Champions to be contested in Japan in September 2017. We will support this unprecedented event in Japan, where golf fans will be able to witness the world's top golfers and legends of golf at play.
As this will be the first PGA Tour-sanctioned event to be held in Japan, we will conduct various activities in Japan and the US from April 2017 to develop familiarity with this new event.

No.75

JAL Diamond Premier Lounge Opens at Osaka (Itami) Airport

Oct. 2016

JAL opened its Diamond Premier Lounge at Osaka (Itami) Airport on October 13, 2016, after renovating part of Sakura Lounge located on the third floor of the passenger terminal. The lounge will offer a wide selection of delicious food and drinks such as JAL's specially baked curry bread.
JAL will continue to embrace the challenge of offering attractive services to make your travel experience more enjoyable.

No.74

JAL Receives Good Design Award 2016 for its SKY SUITE Configured International 777-200ER

Sep. 2016

Japan Airlines today received the Good Design Award 2016 for its SKY SUITE Configured International 777-200ER. The aircraft retrofitted with new seat designs in every cabin class was introduced on select international routes in June 2016 and is currently operating on the Tokyo (Haneda) = Bangkok and Tokyo (Haneda) = Singapore routes.
The Good Design Award is selected through a comprehensive evaluation of factors such as appearance, quality, user-friendliness, functionality and innovation.
JAL will progressively introduce the aircraft on the Haneda = Hong Kong route, and Honolulu routes from Haneda, Tokyo (Narita), Osaka (Kansai) and Nagoya (Chubu) in order to deliver a more comfortable and higher quality inflight experience.
JAL will embrace the challenge of offering new products and services to seek enhanced convenience and comfort under its banner, "Embrace New Challenges, JAL."

No.73

New Japanese Meal for First and Business Class on Flights Departing from London

Sep. 2016

JAL will serve halal Muslim meals certified by the Japan Islamic Cultural Center (JIT) on all international flights departing from Japan from June 1, 2016.
The whole processing of Muslim meals served on international flights from Japan has acquired halal certification from JIT. In addition to meals, all dishware used for Muslim meals has been changed to disposable types and gained Halal certification to enable Muslim

No.72

JAL Serves Japanese-style Western Cuisine from Famous Ginza Restaurant with 114 Year-History

Sep. 2016

Japan Airlines and Shiseido Parlour have reached an agreement to serve "Shiseido Parlour for Resort" for Premium Economy and Economy Class aboard flights to Honolulu from Tokyo (Narita), Nagoya (Chubu) and Osaka (Kansai), starting September 1, 2016. We hope you enjoy the special collaboration menu supervised by Shiseido Parlour, the pioneer of Japanese-style western cuisine, and JAL, which is delivering Japanese cuisine to the world, both which pursue the values of "Tradition, Innovation and the Spirit of Japan."
JAL will continue to embrace the challenge of developing unique and innovative products to create an even better travel experience for its guests.

No.71

Providing Clear and Audible Voice Announcements to Every Customer

Aug. 2016

JAL has installed speakers made by SoundFun! Corporation of Japan called the Mirai Speaker for making announcements at Haneda Airport Domestic Terminal. The speaker outputs sound which travels long distances without diminishing; therefore, words and music are audible and comprehensible without turning up the volume. JAL's decision to adopt this innovation came from the new Law on the Elimination of Discrimination Against Persons with Disabilities, which went into effect April 1 this year. JAL will continue to introduce new and enhanced airport services that deliver comfort and peace of mind to every customer.

No.69

Japan's First Projection Mapping on Parked Aircraft

July. 2016

JAL joined TED x Haneda held in Haneda's International Passenger Terminal on July 2, following last year's participation, as a core partner of TED x events.
The 300 or visitors who gathered that day enjoyed talk sessions and performances in various fields, and mingling with one another at a party. This year, JAL staged projection mapping on an aircraft parked in a maintenance hangar as Japan's first trailblazer in this breathtaking attraction.

No.68

JAL OKINAWA Kid's Rucksack Upgraded Reflecting Customer Feedback

July. 2016

JAL has upgraded its JAL OKINAWA Kid's Rucksack containing novelties for children. This rucksack, a popular gift for kids flying with JAL last summer, will be presented again this summer until August 31 to children from age three to youngsters in the lower grades of primary school, aboard flights from Honshu or Kyushu to Okinawa. It has been designed and configured to reflect customer feedback. We will continue to embrace the challenge of meeting customer requests and improving our service.

No.67

JAL Cooperates in Development of Digital Contents of Shiseido's "Smile Lectures"

June. 2016

JAL will cooperate in testing digital contents of "smile lectures" organized by Shiseido Co., Ltd. (hereinafter "Shiseido") based on years of research on faces and facial expressions exploiting information it has accumulated on cosmetics and beauty. The software will be installed on tablets carried by JAL cabin attendants (about 5,000 persons) and the trial will be run for three months from July 1, 2016 (Fri.) to September 30, 2016 (Fri.). By using this software, cabin attendants will be able to hone their smiling skills, which is an important factor in communication, and ultimately offer the finest quality in cabin service.

No.66

JAL Offers New Domestic Lounge Service at New Chitose Airport

June. 2016

On June 29, JAL opened a totally renewed Sakura Lounge and its second Diamond Premier Lounge offering superlative quality at New Chitose Airport following the one at Haneda Airport. On this occasion, the Diamond Premier Lounge at both airports will start service of "JAL specially baked curry bread", soup and miso soup and an improved selection of food and beverages.
JAL will continue to embrace the challenge of increasing customer convenience to improve their travel experience.

No.65

New Service to Support Customers at Various Stages of Life such as Pregnancy and Childbirth

June. 2016

JAL will offer JMB Chrystal status to customers with JAL Mileage Bank (JMB) FLY ON status at the time of childbirth for as long as 12 months. JMB Chrystal privileges include priority boarding and use of airport lounges. As expectant mothers fly less at the time of pregnancy and childbirth, and usually lose FLY ON status as a result, this new service will facilitate their travel needs when traveling with children for business or leisure such as offering the use of priority counters.
JAL will continue to offer services to suit various stages of life of each customer in order to become the world's most valued and preferred airline.

No.64

Economy Class Meals on China and Taiwan Routes Renewed

June. 2016

JAL serves new, surprising and fun meals in Premium Economy and Economy Class from JAL KITCHEN GALLERY under the meal service concept of " JAL's exclusive restaurant in the sky. "
From June 1, 2016, JAL will serve meals with a new concept under the theme " Hokkaido " in Economy Class on flights departing from Tokyo (Narita/Haneda) and Osaka (Kansai) bound for China, Hong Kong, and Taiwan. Meals in Economy Class on flights from Nagoya (Chubu) to China and Taiwan will also be changed to the same menus from September 1, 2016.

No.63

Halal Certified Meals Served on Select JAL International Flights

June. 2016

JAL will serve halal Muslim meals certified by the Japan Islamic Cultural Center (JIT) on all international flights departing from Japan from June 1, 2016.
The whole processing of Muslim meals served on international flights from Japan has acquired halal certification from JIT. In addition to meals, all dishware used for Muslim meals has been changed to disposable types and gained Halal certification to enable Muslim passengers to enjoy their meals with a sense of security.
JAL will continuously strive to serve delicious, original meals to every passenger and make their travel experience even more enjoyable.

No.62

New Business Class Seats Introduced on International 777-200ER

June. 2016

JAL will deploy international 777-200ER aircraft revamped with a SKY SUITE 777 cabin configuration on the Haneda=Bangkok route from July 2016. Furthermore, SKY SUITE 777 operated routes will be progressively expanded in order to offer this high quality product to as many passengers as possible. Business Class adopts the new fully-flat seat SKY SUITE III offering unrestricted access from every seat.
We will continue meeting the challenge of offering fully-flat seats in Business Class on international medium-haul routes.

No.61

Domestic Inflight Internet "15 Minute Free Campaign" Extended

June. 2016

JAL will extend its domestic inflight Internet "15 minute free campaign, " launched on April 20, to September 30 due to positive customer feedback. During the campaign period, passengers aboard domestic flights operated by Wi-Fi available aircraft can try this service for 15 minutes free of charge.
We will keep challenging ourselves to offer greater convenience in air travel.

No.60

Embraer 170 cabin retrofit and free video program

May. 2016

All 17 Embraer 170 aircraft (E170) operated by J-AIR, JAL Group's regional airline subsidiary, will be retrofitted with high quality cabin interiors in fiscal 2016. Also, the first-ever inflight Wi-Fi service on J-AIR operated flights was launched on April 20. Passengers can now enjoy a variety of video programs free of charge on their personal smartphones, tablets or other Wi-Fi enabled devices.

No.59

JAL selects "JAL Sports Ambassadors"

Apr. 2016

In preparation for the Tokyo 2020 Olympic and Paralympic Games, JAL has selected a team of "JAL Sports Ambassadors" from among JAL Group frontline service staff, who will push the drive throughout the JAL Group to promote sports and improve accessibility. We will conduct various activities leveraging our rich know-how and experience and promote diversity.

No.58

JAL develops operational prototypes that leverage Microsoft HoloLens, Microsoft's latest holographic computer

Apr. 2016

JAL has been collaborating with Microsoft Corporation since August 2015 to explore the utilization of Microsoft HoloLens, a new holographic computer developed by Microsoft Corporation. JAL, the first company in Asia and also the first airline to partner with Microsoft on HoloLens, has developed prototypes for potential application to the training of flight crew and maintenance staff.
JAL will continue to develop these prototypes with the aim of utilizing them in actual operations in the future.

No.57

JAL launches online meal reservation service for Business Class meal on select international flights

Apr. 2016

JAL will introduce a Business Class meal reservation service on its website on select international flights to meet customer needs. Customers can book either a Japanese menu or Western menu (beef only) in advance for their first meal onboard.
JAL will continue to meet the challenge of providing original, delicious meals in its "exclusive restaurant in the sky" and create a truly wonderful travel experience to delight our guests.

No.56

JAL to conduct "15 min. free Internet service campaign" aboard domestic flights

Apr. 2016

To offer an onboard Internet experience to as many guests as possible, JAL will conduct a special "15 minute free campaign" (usually on-a-fee basis) on all flights operated by Wi-Fi service available aircraft on domestic routes during the Golden Week holiday. Also, the number of free video programs including children's programs viewable on personal devices will increase to 30 channels from April. Why not take advantage of this opportunity to experience Internet connections when you're in the air?

No.55

JAL's official smartphone site remodeled for the first time in three years

Apr. 2016

JAL unveiled its new official smartphone site on March 30, 2016.
In response to feedback from customers, we have increased usability of information displays on smartphones and improved the user experience. JAL will continue to embrace the challenge to realize simple and convenient smartphone services from a user standpoint.

No.54

Fly with JAL and earn Ponta points through Japan's first-ever "Ponta Course"

Apr. 2016

JAL announced the launch of "Ponta Course" from April 1, 2016 (Fri.) for JMB ? Ponta members (free membership). By choosing "Ponta Course," registered members can earn either JAL miles or Ponta points when flying with JAL. "Ponta Course" is a first-of-its-kind service of earning points with a point card by flying.

No.53

JAL introduces new child meal menus developed by its star chefs on select international flights

Apr. 2016

Children flying with JAL in First and Business Class on international flights from Tokyo will be served a new, innovative menu, " BEDD for Kids" , produced exclusively by its team of star chefs.
The first in the series of innovative children's meals is developed by Chef Seiji Yamamoto, who supervises Japanese meals in First Class on international flights from Japan, followed by fun, fresh, and tasty menu offerings created by star chefs Yosuke Suga, Fumiko Kono and Chikara Yamada that are sure to please children.

No.52

New Star Chef Debut

Mar. 2016

Jun Kurogi, of "Kurogi" fame, debuts at JAL's Exclusive Restaurant in the Sky
From March 1, 2016, JAL will begin serving a new Japanese menu in Business Class, created in collaboration with Chef Jun Kurogi, chef-owner of the eponymous Japanese restaurant, Kurogi. Enjoy the simple, exquisitely seasoned flavors of his Japanese cuisine, meant to bring out and highlight the natural flavors of each ingredient.

No.51

"Service Robot" Aims to improve Airport Customer Service

Feb. 2016

JAL and NRI begin conducting trials to introduce heretofore unseen services.
Taking place in front of the JAL Information Counter and Security Check Point C at Haneda Airport's Terminal 1 South Wing, the trials make use of a service robot that is linked to a digital information screen at the JAL Information Counter. Through interactive dialogue, the robot is able to relay information about airport facilities, arriving and departing flights, and even destination weather and city recommendations.

No.50

JAL Doctor Registration System

Feb. 2016

JAL is the first Japanese Airline to Introduce this System
In February 2016, the Japan Medical Association (JMA) and Japan Airlines (JAL) launched the JAL Doctor Registration System, the first of its kind from a Japanese carrier, which allows cabin crew to quickly contact and address registered doctors on board in the event of a medical emergency. Medical doctors who are certified by the JMA and are JAL Mileage Bank members can register for this system on the JAL website before their next flight.

No.49

JAL Releases Updated Smartphone App

Jan. 2016

New App Combines Functionality of JAL Domestic and JAL International Apps
JAL has integrated its smartphone apps for domestic and international flights, offering a more intuitive user experience and improved functionality through one JAL app.
We will promise to continue to embrace the challenge of introducing new products and services to better serve all of our guests.

No.48

JAL is the World's Best Airline for On-time Flights

Jan. 2016

JAL Only Airline Awarded in Three Different Categories
JAL Ranks First in All Three Eligible Categories, Sweeping the Competition
JAL was named the world's best airline for on-time domestic and international services in the Major Airlines category for 2015, according to rankings released by independent aviation analytics company, FlightStats. Furthermore, JAL ranked first in all three eligible categories, which were Major Airline, Asia-Pacific, and Alliance categories.
JAL is the only airline in the world to win three categories in on year, having also accomplished the feat in 2010, 2012 and 2013. We will continue to embrace the challenge of improving on-time operations even further, without compromising the safety or service our guests have come to expect of us.

No.47

New Winter Menus on International Flights.

Dec. 2015

Introducing AIR TAISHOKEN's Tsukemen and a New Collaborative Menu with Caf? Kaila in JAL's Exclusive Restaurant in the Sky
JAL is delighted to present AIR TAISHOKEN as its 18th installment of the popular AIR SERIES of its in-flight meals served in Premium Economy and Economy Class on select European, North American and Australian routes. Enjoy warm tsukemen (ramen noodles served with rich dipping sauce) inflight, jointly developed with Taishoken, the famous ramen shop and originator of tsukemen. Also, on Honolulu-bound flights from Haneda, Premium Economy and Economy Class passengers will be served a collaborative menu with Caf? Kaila to enjoy the taste of Hawaii onboard. We will continue to embrace the challenge of serving great, original meals on international routes in JAL's exclusive Restaurant in the Sky and deliver a refreshing and inspiring travel experience to all of its guests.

No.46

JAL Supports Young Talents in RED U-35 2015

Dec. 2015

JAL Cosponsors Competition for Young Chefs Challenging Themselves to Reach Greater Heights
JAL co-sponsors RED U-35 2015, the largest competition for chefs in Japan. First held in 2013, RED (Ryorinin's Emerging Dream*) aims to discover the next generation of talented young chefs. Not limited to just cooking technique, RED also looks at the character and well-roundedness of each candidate as they attend an overnight cooking camp. JAL is proud to support RED's vision of nurturing these talented individuals as they venture to make names for themselves in the culinary world. Chefs are rewarded for thei ambition and fesh perspectives, with the hope that they will bring new values to the culinary world.
*Ryorinin is the Japanese word for chef

No.45

JAL Wi-Fi App Update Includes Social Media Functionality

Nov. 2015

New Function for Domestic JAL Wi-Fi App Users
JAL has announced improved functionality for JAL Wi-Fi App users on domestic flights that allows users to post updates directly to social media, track and post current flight location, upload photos taken on board, and keep a stamp log of their flights. JAL hopes guests can use these new features to make their travel experience even better.

No.44

JAL Returns to Dallas/Fort Worth

Nov. 2015

Nonstop Narita=Dallas/Fort Worth Service Brings Destinations Throughout the Americas Even Closer
Destinations in North, South, and Central America become even closer with the relaunch of JAL's direct service between Narita and Dallas/Fort Worth. Smoothly transfer to over 170 cities on Joint Business Partner American Airlines' expansive network out of its main hub in Dallas/Fort Worth. From November 30, 2015, JAL's newly-revamped SKY SUITE 787 aircraft will begin carrying passengers between these two economic and cultural hubs.

No.43

JAL Supports HAKUTO Lunar Exploration Team

Nov. 2015

Mission: World's First Private Lunar Exploration
JAL has confirms a formal Corporate Partner Agreement with HAKUTO, Japan's first lunar exploration team, operated by ispace technologies, inc. JAL and HAKUTO will join hands in aiming to accomplish the world's first private lunar exploration. The scope of the partnership includes potential technological collaboration such as utilizing JAL's maintenance techniques and troublshooting methods for HAKUTO's robotic rover.

No.42

JAL Develops New Cargo Container

Oct. 2015

New Temperature-controlled Container Impoves Pharmaceutical and Perishable Transport Services
In order to meet a wide range of shippers' needs, JAL has leverages its long experience and know0how to independently develop a new high-capacity container that can maintain constant temperature in the absence of electrical power. Compared to previous containers, the transport of pharmaceuticals and other perishable shipments has been greatly enhanced through the use of this new high-performance, economical container.

No.41

JAL Doubles In-flight Entertainment Programs on Its International Routes

Oct. 2015

Japan Airlines (JAL) decided to further improve its in-flight entertainment service on the international routes, starting October 2015.
The number of in-flight entertainment programs will be doubled to more than 300 in January 2016(*). Additionally, more movies can be screened in different languages to satisfy the wide range of customers on board.
(*)Available on aircraft equipped with MAGIC system V/VI.

No.40

JAL introduces smartphone app for JAL SKY Wi-Fi on domestic flights

Sep. 2015

Enjoy quick access to the Internet
JAL has introduced an exclusive smartphone application service for JAL SKY Wi-Fi, JAL's popular inflight Internet connection service launched in July 2014.
This app is very convenient as it has an automatic log in function, etc. that takes into account the short flight time of domestic flights and enables users to access the Internet more easily.

No.39

JAL? Japan Environment PLANning cooperate in Recycling Technologies Project

Sep. 2015

A project to build recyclable resources circulation infrastructure
Inspired by the corporate concept and recycling technologies of Japan Environment PLANning, JAL will cooperate in various events and participate in the FUKU-FUKU Project, among others.
To reproduce the "DeLorean" sports car featured in the movie "Back to the Future Part 2" which uses garbage as fuel, Japan Environment PLANning will recycle old clothes, etc. to make fuel.
"DeLorean" will be driven using that fuel in an event on October 21, 2015 (Wed.). Both companies will embrace the challenge of building a recyclable resources circulation infrastructure through such activities.

No.38

JAL introduces a new autumn menu in its "exclusive restaurant in the sky"

Sep. 2015

Created in collaboratiion with food stylist Nami Iijima
From September 1, 2015, customers flying Premium Economy and Economy on international routes will enjoy a hearty menu produced by Japanese food stylist Nami Iijima, famous for her cooking in movies, TV drama series, commercials, etc.
Enjoy typical home-style Japanese cooking with a special touch.

No.37

JAL introduces a new JMB G.G WAON Card and AEON JMB Card (with G.G mark)

Sep. 2015

To make air travel more casual, enjoyable and comfortable for active senior citizens
JAL has recently issued JMB G.G WAON Card_a new JAL mileage card with an electronic money function_and AEON JMB Card (integrated with JMB WAON with G.G mark)_a new credit card with an electronic money function_for customers over the age of 55.
We will support the travel needs of active senior citizens over 55 who remain active in business and in society.

No.36

Verification experiment using wearable device "hitoe"

Aug. 2015

To improve safety management of workers engaged in airport ground support duties
JAL, NTT Com and Toray have started a joint verification experiment at Naha Airport from August 17, 2015 to put into use a worker safety management service using IoT(*). We aim to develop an environment in which airport personnel working outside can work safely by wearing "hitoe," a functional fiber material that can obtain a worker's heart rate and electrocardiogram.
(*)IoT(Internet of Things) is an environment in which not only information and communication equipment such as computers, but also all kinds of everyday objects are provided with a communication function and an ability to transfer data over a network, enabling automatic perception, automatic control, remote measurement and such.

No.35

JAL Overseas Dynamic Package is renewed

Jul. 2015

Choose from a wider array of functions and services
JAL has added new functions and services to overseas Dynamic Package based on customer feedback, such as advance seat selection, increased miles accumulation rates, and use of connection flights, to make dynamic packaging more convenient and easy to use. We will embrace the challenge of enhancing services to help you travel freely as you wish.

No.34

JAL Opens Renovated Sakura Lounge at KIX

Jul. 2015

JAL Opens International Lounge to Meet the Diverse Needs of its Guests
Japan Airlines (JAL) opened its newly-renovated Sakura lounge for international flights at Osaka (Kansai) Airport on July 21, 2015. Located near Gate 37, the updated facilities offer customers a place to relax while traveling though Kansai.
Redesigned with the concept of "Modern Japan", the airline is dedicated to creating a comfortable environment in its lounges by communicating the "Spirit of Japan" and "Japanese Hospitality" to its guests.

No.33

Advance information service on waiting times in security at Haneda Airport

Jul. 2015

For speedier and smoother boarding
JAL has fulfilled passengers' wishes to use their time in the airport more effectively. From July 27, "JAL Countdown" app will provide waiting times in security at Haneda Airport. Passengers will be able to manage their time by checking their smartphones and go to their boarding gate in the shortest time before departure.

No.32

JAL's new 787-9 debuts as SKY SUITE 787

Jul. 2015

Offers the world's largest class of space on the 787
Under the theme of raising the bar a class above in every class, JAL's Boeing 787-9 will debut with an all-new cabin interior as SKY SUITE 787.
Economy Class is fitted with SKY WIDER II seats, offering more width and legroom. SKY SUITE 787 will start services between Narita and Jakarta from July 1, 2015 and service routes will be progressively expanded.

No.31

JAL Introduces JAL Countdown App for Android Wear

Jul. 2015

Makes boarding more convenient and smoother
'JAL Countdown' app, which allows users to track real-time domestic flight status, is now available for Android Wear. The app supports two-dimensional bar code Touch & Go systems so that customers can move through security checkpoints or enter boarding gates and lounge using Android Wear.

No.30

JAL to cosponsor "TEDxHaneda(2015)"

Jul. 2015

In accordance with the philosophy of the global conference event called TED (*1),
JAL will cosponor "TEDx(*2)Haneda(2015)."
(*1) An invitation-based conference event. Founded in the U.S. in 1984. TED Conference in California and TED Global held globally are two major TED events.
(*2) A global community for sharing "ideas worth spreading," which is TED's philosophy.
TED conferences spread in Japan when TEDxTokyo was held in 2009 for the first time outside the U.S.

No.29

JAL to support Japan's Challenge

Jun 2015

JAL Chosen as Tokyo 2020 Official Airline Partner
JAL will extend its utmost support towards the Tokyo 2020 Olympic and Paralympic Games and Japan's national teams in competitions relating to the Games from 2016 to 2020. As a member of the 'All Japan' team, we will support the efforts of Japan's national Olympic and Paralympic teams and the successful delivery of the 2020 Games.

No.28

JAL to test multilingual broadcasting (English, Chinese, Korean) using a Cloud service

Jun 2015

To surely provide accurate information to all customers through multilingual announcements
JAL will test the effectiveness of multilingual broadcasting using a Cloud service for about a month from June 23, 2015 in Haneda Airport Domestic Passenger Terminal No. 1. We aim to realize an environment to deliver the same information simultaneously to all customers using JAL.

No.27

JAL to conduct tests using "Omotenashi Guide" ? a voice translator application

Jun 2015

Converts Japanese announcements at airports into text and delivers text messages to your smartphone
JAL will conduct tests using "Omotenashi Guide," a voice translator application developed by Yamaha, at Haneda Airport domestic boarding gate. We will embrace the challenge of creating 'an accessible society for all' through universal designing of sound.

No.26

JAL is the first Japanese airline to receive the Best Economy Class Airline Seat Award.

Jun 2015

JAL's Economy Class seat is recognized as No. 1 in the world.
JAL was awarded the "Best Economy Class Airline Seat" at Skytrax's 2015 World Airline Awards. JAL has been introducing its new economy class seat, JAL SKY WIDER, on international routes since January 2013.
The seat pitch of JAL SKY WIDER was also increased approximately 10cm to provide more room for seating in the airline's International Economy class. Additionally, the latest JAL SKY WIDER II seat, the second installment of a "New Spacious Economy" on JAL international routes, is currently being installed on its Boeing 787 aircraft in a 2-4-2 seating configuration.
*Skytrax World Airline Awards are global awards presented to global airlines. The winning airlines are chosen by airline users across the globe through customer satisfaction surveys.

No.25

A New Star Chef Debuts in JAL's Exclusive Restaurant in the Sky

Jun 2015

Western collaboration menu by Chef Yosuke Suga to be introduced in First Class
JAL is delighted to welcome world renowned Chef Yosuke Suga to its dream team of star chefs from June 1, 2015. Enjoy delectable cuisine produced by Chef Suga, who seeks exquisite palatability with a focus on Japanese culture.

No.24

JAL renews Dynamic Package (domestic) site

May 2015

Enjoy New JAL Dynamic Packages!
With JAL Dynamic Package, customers can create their own packages by freely combining round trip tickets with accommodation. This service has been widely used by many customers since it started in 2007. The renewed site offers enhanced operability. Reservations are accepted up till one day prior to the date of departure (15:59), so if you need to travel urgently, it will be more convenient and user-friendly than before.

No.23

JAL Power Station Debuts at Osaka Itami

May 2015

Battery Charging Station Installed Near Boarding Gates
The JAL Power Station will be installed at select boarding gates and waiting areas in Osaka (Itami) Airport beginning, May 28, 2015. This service will allow customers to recharge smartphones, tablets, and other mobile devices free of charge while they wait to board. JAL will continue to embrace the challenge of introducing new services to make the travel experience more convenient and comfortable for all of its guests.

No.22

JAL's website renewed for the first time in 3 years

Apr. 2015

Enhanced usability and visibility make it easier to navigate and find information!
Find seasonal information instantly. A large layout improves usability on even tablets. JAL Mileage Bank (JMB) members can check their effective miles and other points at a glance. We provide a stress-free, comfortable travel experience even before you make your reservation.

No.21

Japan Airlines Develops Countdown App for Apple Watch

Apr. 2015

More comfortable travel with Apple Watch
To better serve the diverse needs of customers, JAL has developed the JAL Countdown app for Apple Watch.
The JAL Countdown app provides passengers with timely information about flight status,boarding gate details and boarding time, etc.

No.20

Expansion of Cool EMS Service

Apr. 2015

Handling to France begins, significant expansion of post offices handling Cool EMS
JAL and Japan Post tied up to launch Cool EMS service, a small cool parcel delivery service to overseas, on April 1, 2013. The range of this service has been expanded, and handling to France will begin from April 1, 2015. Also, an increase in post offices handling Cool EMS, from 25 to 78 post offices (in 37 prefectures in Japan), will make this service even more convenient for customers.

No.19

JAL Express Tag Service Starts

mar. 2015

Speedier and easier baggage check-in
JAL will start JAL Express Tag Service at Haneda Airport domestic counters from March 31, 2015. With this service, customers can print out tags by scanning their ticket at the self-tag kiosk, attach the tags to their baggage and proceed to the baggage drop-off counter, where JAL staff will confirm the destination, etc. and check them in. This will save waiting time at the counter and enable customers to board more smoothly. We will continue to embrace the challenge of offering new services under the concept of JAL Smart Style.

No.18

JAL Sponsors JAL CHALLENGE CUP 2015

mar. 2015

JAL's first special collaboration in "SAMURAI BLUE" support project
JAL will be a special sponsor of the exhibition game between Japan and Uzbekistan at Tokyo Stadium (Chofu-shi, Tokyo) on March 31, 2015. JAL has been an official supporting company of the Japanese national football team since 1999. Together with fans and supporters, we will continue to support SAMURAI BLUE as they challenge the world's top teams.

No.17

Supporting Employees' Health

mar. 2015

JAL is selected as a "health and productivity management brand" * for the first time
JAL Group has established health and productivity measures under its Medium Term Management Plan and is striving to increase employee health levels in cooperation with employees, companies and health insurance unions. We will challenge ourselves to promote various health measures, support employees on the path to good health to increase their vitality and improve productivity so that we may become the world's most valued and preferred airline group.
*The Ministry of Economy, Trade and Industry (METI) and the Tokyo Stock Exchange (TSE) jointly select "health and productivity management brand" companies, which set the management of employee health as a corporate management issue and implement strategies. Following its selection as a Nadeshiko Brand, JAL has been selected as a "health and productivity management brand" based on specific TSE themes and indicators for FY2014.

No.16

Encouraging Women's Success in the Workplace

mar. 2015

JAL is selected as Nadeshiko Brand in Diversity Management Selection 100 in 2014 for the first time.*
Amid the trend to encourage diverse human resoures to play active roles in the workplace, the development of an environment which encourages women's success in the workplace is essential for the further development of JAL Group. JAL Group will promote flexible ways of working, improve communication skills of managerial staff and create a climate for nurturing diverse human resources.
*Introduced to investors who value "an increase in mid- to long-term corporate value" as an attractive brand, in a joint project by the Ministry of Economy, Trade and Industry and the Tokyo Stock Exchange to select and announce once a year enterprises recognized for "efforts to encourge women's sucess in the workplace."

No.15

JAL Supports 3 Professional Golfers to Embrace new Challenges

mar. 2015

Signs sponsorship contract with Ms. Kotono Kozuma, Ms. Aya Ezawa and Ms. Ayaka Matsumori
There are great expectations for top performances by Japanese golfers as golf returns as an official sport in the 2016 Rio de Janeiro Olympic Games. JAL will extend its full support to three young athletes who forge the future of golf, LPGA members Ms. Kotono Kozuma, Ms. Aya Ezawa and Ms. Ayaka Matsumori.

No.14

JAL Wi-Fi Service Expands

mar. 2015

JAL Wi-Fi Service on Boeing 767-300ER and 787-8 Aircraft Expanding to More International Routes
JAL has announced that it will begin to introduce its in-flight Wi-Fi service, JAL Wi-Fi, aboard its Boeing 767-300ER and 787-8 aircraft on more Europe, North America, and Asia-bound long-haul routes.
JAL has been introducing in-flight Wi-Fi service aboard its Boeing 777-300ER aircraft since July 2012.

No.13

Overall Renewal of JAL Smartphone App "JAL Domestic Flights"

Feb. 2015

Renewed design and operation and added the new function "Where is Mt. Fuji?"
We have renewed our smartphone app "JAL Domestic Flights." Under the theme, "Simple, Convenient, Speedy," we renewed the design and operation to increase user-friendliness. Also, to meet requests from customers who look forward to seeing Mt. Fuji from the cabin window, we added the "Where is Mt. Fuji?" function to provide the direction for getting a good view of Mt. Fuji. Please enjoy JAL's smartphone service which is getting more convenient than ever.

No.12

Trial of COMUOON for Improving Customer Service at Counters

Jan. 2015

~ First tryout of this innovative conversation support device for the customer service ~
Japan Airlines(JAL) decided to start a month-long trial of using table-top hearing support device, named "COMUOON", to improve its customer service at JAL Plaza Yurakucho, Tokyo, starting January 2015.

No.11

JAL Launches First Class Service on Boeing 767-300ER

Dec. 2014

Select Domestic Routes to See Fully-revamped Boeing 767-300ER Aircraft
JAL has announced that it will employ its fully-revamped Boeing 767-300ER aircraft on its Tokyo (Haneda)=Osaka (Itami) route beginning December 8, 2014. The retrofitted aircraft have a new configuration that features JAL First Class, Class J, and Economy class, the latter two of which feature brand new seats.

No.10

JAL launches JAL SKY SUITE 787 Service

Dec. 2014

JAL will launch the first "JAL SKY SUITE 787" service.
Fully-flat seat, "JAL SKY SUITE" will be introduced in Business Class, and in Economy Class, new "JAL SKY WIDER II" seats in a 2-4-2 configuration will be offered. Following its launch on Narita = Frankfurt route from December 01, 2014, "JAL SKY SUITE 787" will be sequentially operated on Tokyo (Narita) = New York route from January 2015. "JAL SKY SUITE 787" will be progressively introduced on international medium and long haul routes.

No.09

JAL Expands JAL NEXT ATHLETE MILES Promotion

Nov. 2014

Promotion Extends Reach to Four Sports Associations
JAL NEXT ATHLETE MILES, a mileage promotion launched in June 2014 that allows JAL Mileage Bank (JMB) members to support promising athletes around Japan, has been expanded to four additional sports associations. JMB Members can now support the Japan Gymnastics Association, Japan Curling Association, Japan Fencing Federation, and Japan Wheelchair Basketball Federation through the donation of mileage.

No.08

JAL launches a trial of utilizing iBeacon^TM to provide flight boarding information

Oct. 2014

To deliver the latest boarding information to user at the airport
A new function was added to JAL Countdown APP by utilizing the iBeacon^TM.
When customers are not boarding yet, and walk close to departure security area, the iBeacon^TM can perceive the related customers with smartphone and a notice of boarding information will be sent to JAL Countdown APP in their smartphone. By tapping the notice, related customers can check more details of the boarding gate, flight status and boarding time etc.
# Applicable only in select airports in Japan and available only in Japanese.

No.07

JAL Launches New Mileage Campaign

Oct. 2014

Special Domestic Fare Package with JAL ONSEN MILE
Receive up to 3,000 miles (for two sectors), beginning October 26, 2014 with the purchase of a special domestic fare in conjunction with the JAL ONSEN MILE campaign. JAL is proud to support its guests as they travel Japan and experience all its beauty.

No.06

New Campaign to give strong backing to Japan National Football Team

Sep. 2014

To Support Japan National Football Team to Challenge Higher Goal by JAL Millage Program.
JAL and our customers support Japan National Football Team by "Accumulating more mileage if Japan National Football Team wins the game", "Donating miles before the football game" and "Earning miles in the stadium while watching football game."

No.05

JAL Introduces Select Autumn Menu in JAL's Exclusive Restaurant in the Sky

Sep. 2014

Serving exquisite Japanese cuisine to deliver an inspirational travel experience.
Mr. Seiji Yamamoto of Nihonryori RyuGin and Mr. Koji Shimomura of ?dition Koji Shimomura will design First Class meals for outbound flights from Japan. Also, JAL corporate Chef, Naoki Uchiyama, will create Western meals in First Class and Business Class for inbound flights from New York.

No.04

JAL Opens Revamped First Class Lounge at Haneda Airport International Terminal

Aug. 2014

To deliver the most comfort and enjoyable journey in JAL First Class Lounge.
JAL has selected live Teppan-yaki Service, Shoeshine Service and the wall painting art created by master of Japanese plasterer to deliver the ultimate relaxation and excitement for the journey in JAL First Class Lounge. JAL provides finest service for each customer with the utmost hospitality.

No.03

JAL Tests iBeacon^TM and Smartwatch Technologie

Jul. 2014

JAL and NRI Conduct Trial of New Technologies to Improve Airport Passenger Service
Through the trial of iBeacon^TM and Smartwatch technologies, JAL aims to improve passenger response time and assign frontline staff efficiently at the airport.

No.02

JAL Introduces "JAL SKY Wi-Fi" on Select Domestic Routes

Jul. 2014

JAL SKY Wi-Fi
JAL will be the first Japanese airline to introduce the in-flight internet service on domestic routes.
How you fly is changing.Towards a freely connected sky.

No.01

JAL Supports Rising Local Athletes to Embrace New Challenges

Jun. 2014

JAL NEXT ATHLETE MILES
Project supporting the sports world of tomorrow