CSR Emergency Assistance Report

Report on the Emergency Support Given by the JAL Group Immediatly Following the Earthquake Disasters.

Support Activities via the Air Transport Industry

1. Providing the means of transportation to airports in the Tohoku region by operating extra flights

From the day following the [Great East Japan] earthquake, a total of 2,723 flights (departure/landings) were made to each of Yamagata, Hanamaki, and Sendai Airports using extra flights between March 12, 2011 and July 14th, 2011 (of approx. 206,000 customers), and using larger aircraft for regular flights to Tohoku was increased for flight 556. "Ganbarou Nippon" (Go for it Japan) was painted on the side of this 737-800 aircraft and was introduced as the first flight to return to service at Sendai Airport on April 13th, 2011.

Photo: Providing the means of transportation to airports in the Tohoku region by operating extra flights

2. Free Transportation for Disaster-area Relief Workers

We provided free flights for 5,405 relief workers on 7,314 flight segements up to April 15th, 2011.

Photo: Free Transportation for Disaster-area Relief Workers

3. Free transportation of relief supplies for disaster areas

We provided free transportation of approx. 91 tons (international flights) and approx. 15 tons (domestic flights) of supplies up to April 15th, 2011.

Photo: Free transportation of relief supplies for disaster areas

4. Instituted rescue support mileage donations

Through the cooperation of 12,875 customers who provided support, approximately 156 million yen was donated to the Central Community Chest Organization of Japan, etc. as recovery support activities.

5. Support for Sendai Airport and Surrounding Areas

We implemented port opening support toward the reopening of the airport and cleaning by staff volunteers.

  • Cleaning, etc. at Sendai Airport.
  • Removal of mud and cleaning, etc. at schools (Natori City, Iwanuma City) in regions around the airport and Cleaning, washing, etc.
  • Using snow removal vehicles.
Photo: Support for Sendai Airport and Surrounding Areas

Interaction and Support: Activities in the Disaster Area

1. Making donations to the Central Community Chest Organization of Japan, etc.

Company-wide donation fund

We started company-wide donation fund, with 8,400 company employees participating. Also, we created donation fund aircraft stickers and sold them internally at the company. In combination with this, we donated a total of approximately 18 million yen.

Service counter donation

Service counter donation box including overseas locations at various airport counters where donation boxes were setup resulted in donations totalling approximately 4 million yen.

Photo: Making donations to the Central Community Chest Organization of Japan, etc.

2. Provision of goods to disaster areas

  • We provided in-flight eye masks, ear plugs and tea refreshments upon receiving request(s) from the disaster area.
  • We made a company-wide appeal to provide new clothing and delivered them to the disaster area upon receiving request(s) from the disaster- stricken area.
Photo: Provision of goods to disaster areas