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Seriously taking the events aboard the 787 of JAL and another Japanese operator, we held an emergency meeting in the morning of January 16, 2013, and decided to suspend operations of our 787 fleet until its safety and security were confirmed.
Meanwhile at Narita, JL441 (operated by a 787), carrying 142 passengers onboard, was making preparations to depart for Moscow at 10:45, but due to this sudden decision, the flight was cancelled. The passengers waited for many hours while we arranged alternative flights. We apologize sincerely for this inconvenience.
Take this opportunity, we would like to sincerely apologize once again to our customers and related parties for worries and inconveniences caused by the suspension of JAL's 787 flights.
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