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Seriously taking the events aboard the 787 of JAL and another Japanese operator, we held an emergency meeting in the morning of January 16, 2013, and decided to suspend operations of our 787 fleet until its safety and security were confirmed.

Meanwhile at Narita, JL441 (operated by a 787), carrying 142 passengers onboard, was making preparations to depart for Moscow at 10:45, but due to this sudden decision, the flight was cancelled. The passengers waited for many hours while we arranged alternative flights. We apologize sincerely for this inconvenience.

Take this opportunity, we would like to sincerely apologize once again to our customers and related parties for worries and inconveniences caused by the suspension of JAL's 787 flights.

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Safety and Flight Information

• Safety Charter
• Safety Operations
  • Top of Safety Operations
  • Message from Management
  • Daily flight safety
  • Requests to passengers
  • Safety-related information
  • Safety Promotion Center
  • Safety Advisory Group
• Operation Data
• The operation of Boeing 787
  • Top of The operation of Boeing 787
  • A Message from the President
  • Notice of service introduction status
  • Modification Work and Flight Status
  • Batteries Aboard the 787
  • Background to the Suspension of Operations
  • Preventive Measures
  • JAL's Actions
  • For your questions