Company Profile and Corporate Policy
To Become the World’s Most Preferred and Valued Airline
Japan Airlines was founded and developed in Japan. We will continue to connect Japan and the world as the “Wings of Japan” with gratitude and determination in our hearts.
Corporate Policy and JAL Philosophy
JAL Group Corporate Policy
I feel that by establishing and sharing fair, just and lofty goals that contribute to a great cause, every employee can work with a sense of unity toward those goals.
BRAND STORYThis page will open in a new window.
Ever since we spread our wings and soared the skies throughout the world, our predecessors passed on to us technology, experience and an uncompromising spirit. We will support people, their dreams and society with our spirit of challenge, JAL’s starting point, and with care and consideration for our customers.
BATON PASSThis page will open in a new window.
To provide safe and comfortable flights,
staff consciously strive to make the best baton pass and provide the finest service.
Find basic information on Japan Airlines Co., Ltd., maps, access and other information here.
JAL's Aims and Objectives (FY2017-2020 JAL Group Medium Term Management Plan)
Realize "Zero Aircraft Accidents" and "Zero Serious Incidents"
Achieve "Customer Satisfaction of the world’s Top level"
Achieve "10% or above operating profit margin" and "9% or above ROIC (Return on Invested Capital)"
JAL’s Businesses and Services
Air Transport Business
We conduct domestic and international air transport businesses (passengers, cargo) by 5 consolidated subsidiaries and one affiliated company.
We strive to increase JAL Group's corporate value by improving the customers' convenience through other businesses, too.
SKYTRAXThis page will open in a new window.
5-Star airline, World’s Best Economy Class 2019, Best Economy Class and Airline Seat 2019 (4 wins, 3 consecutive years)