Top Message

TOTTORI Mitsuko
Representative Director, President
Chief Executive Officer
Japan Airlines Co., Ltd

April, 2024

This year has started with the heartbreaking Noto Peninsula earthquake on New Year's Day and the JAL516 accident at Haneda Airport on the following day. We pray for the souls of the victims and express our deepest sympathies to everyone involved. I would like to reaffirm our strong desire to protect our customers at all times while keeping in mind the preciousness and importance of life. We are committed to flight safety with an unshakable belief that it is the responsibility of an airline company.

When I joined JAL in 1985, the Osutaka Mountain accident occurred on JAL123. I had just started working as a cabin attendant, but the shock I felt at the time is still deeply etched in my mind. As someone who experienced the occurrence of the incident, I feel a strong responsibility to pass on the importance of flight safety to the next generation.

Safety is a prerequisite for the existence of the JAL Group, and will constantly be our mission. Based on the solid safety culture we have cultivated over the years, we will develop each and every one of our human resources, our last fortress of safety, and all of us will work together to protect safety.