Key Initiatives and issues to work on towards Sustainability (Metrics and Targets)

While covering the 17 SDGs, the JAL Group simultaneously organizes the ESG perspectives and the degree of impact through businesses and the importance for management is discussed at the Board of Directors. In FY2019, the JAL Group established four priority areas, namely the environment, people, local communities, and governance. 22 issues were addressed in each area and medium-term targets were set for each of the four areas and 22 issues. ESG management was promoted to achieve the SDGs. In FY2021, the four preeminent initiatives (reducing CO2 emissions, reducing single-use plastics, improving the ratio of female managers, and regional revitalization) were set as management targets (Sustainability). In FY2022, new indicators were added and disclosed along with past performances in order to promote our management strategy based on our ESG strategy in business areas other than air transport.
On the other hand, as the previous 22 issues in the 4 areas were mainly based on the FSC business, the link to social and economic values were not clear. In FY2023 they were revised into the eight materiality issues.

Key initiatives based on the 8 materiality issues include actions to create mobility and connections through business activities from the perspectives of increasing options, eliminating constraints, and creating objectives. Global environmental conservation initiatives such as the GX strategy to pass on the precious Earth to the next generation, human capital management aimed at by the human resources strategy, and governance as the foundation for value creation. Metrics and targets are set as follows. It is also possible to set quantitative numerical targets, and we have set items to promote with intention.

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Transport weight	ー	ー	ー	ー	8,175 tonnes+54% v.s. FY2019	+142% v.s. FY2019

Promoting Workstyle Research with Outside Stakeholders

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Number of member organizations of study groups	ー	ー	ー	52 organizations	77 organizations	200 organizations

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Promoting JAL Wellness & Travel

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Number of municipal partnerships	ー	ー	ー	4 cases	5 cases	10 cases

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Strengthening planning and sales of recycled products in cooperation with companies outside the JAL Group

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Number of affiliated companies	ー	ー	ー	ー	5 companies	15 companies

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Promoting Dokokani Mile

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Cumulative number of users	ー	ー	ー	540,000 people	630,000 people	810,000 people

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Creating flow of people through the development of subscription -type travel programs

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Number of users	ー	ー	ー	ー	64% v.s. FY2022	250% v.s. FY2022

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Addressing Climate Change

Reducing total amount of CO₂ emissions

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Scope 1 [Aviation] Emissions	9.09 million tonnes	4.39 million tonnes	6.19 million tonnes	8.19 million tonnes	9.07 million tonnes	Less than 9.09 million tonnes Management targets
CO2 emissions per paid ton kilometer (RTK)	1.0648 kg-CO2/tonne kilometers	1.3763 kg-CO2/tonne kilometers	1.2751 kg-CO2/tonne kilometers	1.0829 kg-CO2/tonne kilometers	1.0040kg-CO2/tonne kilometers	0.8187 kg-CO2/tonne kilometers
Scope 2 [Ground facilities] Emissions	57,000 tonnes	51,000 tonnes	53,000 tonnes	56,000 tonnes	53,000 tonnes	54,000 tonnes
Percentage of fuel-efficient aircraft	82%	84%	85%	86%	86%	87%
Ratio of SAF to total fuel	0.0001% Loaded in all five A350 delivery flights	0.0000009% Domestically produced SAF loaded on domestic scheduled flights	0.0002% ・Loaded on four A350 delivery flights ・Loaded simultaneously on two types of domestically produced SAF for domestic scheduled flights	0.004％	0.012%	1% of all loaded fuel
Reduction through JAL Green Operations promotion (CO2 reduction through operational ingenuity)	157,000 tonnes (1.7% of emissions)	82,000 tonnes (1.8% of emissions)	142,000 tonnes (2.3% of emissions)	195,000 tonnes (2.4% of emissions)	217,000 tonnes (2.4% of emissions)	Reduction equivalent to 2.5% of CO2 emissions from aircraft
Number of JAL Carbon Offset website visitors	ー	ー	Tracked from FY2021	13,122 people (1.5 times v.s. FY2021)	21,215 people (2.4 times v.s. FY2021)	30,000 people (3.4 times v.s. FY2021)
Number of Carbon Offset users	ー	ー	Tracked from FY2022	385 people	1,785 people	2,000 people (5.2 times v.s. FY2022)
Number of total contracted companies of JCSP (JAL Corporate SAF Program)	ー	ー	ー	ー	Tracked from FY2024	15 companies

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Effective Use of Limited Resources

Reduction of plastic

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Reduction ratio of new petroleum-derived singleuse plastic items in in-house standard products used inflight and in lounges	2.5%	10.4%	25%	45%	58%	100% Management targets
Use of environmentally friendly materials in single-use plastics used in airports and cargo transportation	*Starting from FY2020	87.6%	90%	91%	91%	100% Management targets

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Reduction of inflight meal waste

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Yield improvement	ー	ー	ー	ー	4.4%	Less than 4.3%

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Paper reduction

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Electronic AWB (Air Waybill)	ー	ー	25％	62.5％	82.6%	JAL flight e-AWB completed

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Precaution of Environmental Pollution

Industrial waste reduction

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Final disposal ratio	0.3%	0.6%	0.3%	0.6％	0.7%	Keep below 1%

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Noise Reduction

Low-noise aircraft operations

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
ICAO Chapter 14 standard compliant aircraft ratio	45％	40％	41％	42％	42％	46％

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Biodiversity Conservation

Conserving and expanding tourism resources

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
[Okinawa] Proliferating and regenerating sexually reproducing corals	ー	600 clusters	1,000 clusters	1,700 clusters	1,150 clusters	1,000 clusters by 2026

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Utilization of certified commercial materials

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Ratio of paper items with international certification in consideration with forest resources	15.9%	66.5%	66.5%	87.8%	94.4%	100%

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Preventing illegal wildlife trade

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Number of illegal wildlife transports	0	0	0	0	0	0

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Consideration biodiversity in foodstuffs and commodity products

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Number of violations of in-house guidelines for ESG risks in foodstuffs and products	ー	ー	ー	0	0	0

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Reducing ecosystem impact around the airport

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
[Tokyo] Number of incidents of inappropriate management of water containing hazardous substances	ー	ー	ー	ー	0	0

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Developing Capabilities

Providing opportunities for education and challenges to maximize individual potential

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Training cost per person	¥449,480 /person	¥109,321 /person	¥84,469 /person	¥138,651 /person	¥164,103 /person	¥338,000 /person

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Increasing Diversity

Providing opportunities to gain a variety of experiences regardless of attributes

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Ratio of women in management	18.4%	19.5%	21.9%	22.8%	29.8% *2	30% Management targets
Employment ratio for persons with disabilities*3	2.62%	2.67%	2.64%	2.75％	2.90%	3.2%
Percentage of men taking childcare leave*4*5	81.8%	106.3%	99.3%	87.2％	80.5%	100％

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Expanding the Field of Success

Providing opportunities for growth and learning

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Internal relocation through open recruitment	ー	ー	ー	30 people/year	85 people/year	100 people/year

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Gaining Knowledge

Deepen internal knowledge and acquire external knowledge

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Career recruitment ratio	ー	ー	ー	ー	40.0%	50.0%
Number of employees who took DX education	ー	ー	ー	ー	80 people	900 people

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Organizational revitalization through the practice of the JAL Philosophy by organizational managers

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Ratio of managers who took Leader education	ー	ー	ー	ー	99.6%	100%

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Basement of Human Capital

Improving the ratio of health check-up

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Employee consultation ratio	100％	100％	100％	100％	100％	Maintaining 100%
Family consultation ratio*6	37.5%	36.0%	40.7%	47.1%	To be disclosed within FY24	75％
Ration of mammography*4 (employees)	ー	ー	58.9%	62.0%	61.4%	70%
Ration of mammography*4 (families 35 and over)	ー	ー	30.20%	33.4%	34.7%	40%
Ratio of uterine cancer screening*4 (employees)	ー	ー	54.10%	57.9%	57.4%	40%
Ratio of uterine cancer screening*4 (families 18 and over)	ー	ー	25.40%	27.90%	29.8%	40%

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Results of Human Capital Management

Increasing engagement

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Percentage of highly engaged employees	54.4%	54.4% (no survey)	51.7%	51.7% (no survey)	53.8%	64.4%

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Value creation

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Sales per capita	ー	ー	-50%	-2%	+16% v.s. FY2019	+38% v.s. FY2019

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Labor Productivity Improvement

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Total work hours*4	1,862 hours/person	1,878hours/person	1,890 hours/person	1,884 hours/person	1,876 hours/person	1,850 hours/person
Percentage of usage of annual paid leave*4	79.0%	71.5%	74.5%	81.0%	84.5%	100%
Average number of hours of overtime and*4	9.5 hours/person	8.0 hours/person	9.9 hours/person	10.5 hours/person	9.7 hours/person	4 hours/person (linked to 1,850 hours of total annual labor)

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Respect for Human Rights

Conducting human rights due diligence

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Implementation ratio of human rights due diligence	ー	ー	ー	100％	100％	100％

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Respect for human rights of stakeholders

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Completion of human rights investigations of new key suppliers	ー	ー	ー	ー	Completed	100％
Percentage of self-assessment questionnaires for significant suppliers (60 companies)	ー	ー	ー	ー	ー	100% by FY2024
Attendance ratio of education related to respect for human rights	ー	ー	ー	81.9％	75.5%	100％
Ratio of employees who work long hours	ー	ー	ー	1.98％	3.57%	0％

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Disclosure and Dialogue

Strengthening the dissemination of information on corporate website sustainability pages

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Number of views	765,912	786,229	893,469	840,170	820,095	1 million or more

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Strengthening the dissemination of information to individual shareholders and investors

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Number of registered individual shareholders on the email newsletter list	ー	ー	1,805 people	7,464 people	18,290 people	15,000 people
Members registered to stockholders' website	ー	ー	ー	ー	ー	To be disclosed within FY24

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Promoting Fair Business Activities

Preventing information leakage

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Number of incidents	0	2*7	0	2	0	0

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Number of Incidents to Prevent Corruption and Bribery

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Number of incidents	0	0	0	0	0	0

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Responsible Procurement

Supply Chain Management

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Confirmation ratio of integrity of critical suppliers	18%	37%	62%	81％	100%	100%
Number of human rights audits conducted on key suppliers (23 companies)	ー	ー	ー	ー	ー	100% by FY2024
Number of aviation security audits of all caterer factories and machine supply depots	2	2	2	2	2	2

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Enhancement of BCM

Improving the effectiveness of BCP

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Results of FY23	Target for FY25
Number of BCP-based exercises	1	1	4	4	2	2

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*1: Including temperature-controlled storage for pharmaceuticals in Narita airport entrusted from oversea airlines

*2: Changed calculation method from fiscal 2023

*3: Total value of Japan Airlines Co., Ltd. and JAL Sunlight Co., Ltd., a subsidiary that hires people with disabilities

*4: Japan Airlines Co., Ltd. only

*5: Calculated based on the number of people in childcare leave applicants before fiscal 2021

*6: Until fiscal 2020, the data was compiled for family members aged 35 and over. From fiscal 2021, the data is compiled for family members aged 40 and over

*7: Number of information leakage incidents reported to authorities

Please see below for key actions until fiscal 2022.

Key Initiatives and issues to work on towards sustainability (-fiscal 2022)

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