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Key areas and issues to work on towards sustainability (-fiscal 2022)

4 areas/22 issues the JAL Group will be working on

We have stated the four key areas "Environment", "People", "Communities" and "Governance", and classified them into 22 issues to work on per area.

4 areas/22 issues the JAL Group will be working on

Key initiatives towards sustainability

The JAL Group has set mid-term goals in each of the "four areas/22 issues" that we are working on, and will promote ESG management to achieve the SDGs, aiming to realize a sustainable society through business activities.

E （Environment）

Addressing Climate Change

Reduction of CO2 emissions

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
CO2 emission Scope 1 [aviation]	9.09 million tons	4.39 million tons	6.18 million tons	8.19 million tons	Below 9.09 million tons
CO2 emission per revenue ton kilometer (RTK)	1.0648kg-CO2/ton kilo	1.3763kg-CO2/ton kilo	1.2751kg-CO2/ton kilo	1.0829kg-CO2/ton kilo	0.8187kg-CO2/ton kilo
CO2 emission Scope 2 [ground facilities]	57,000 tons	51,000 tons	53,000 tons	56,000 tons	54,000 tons
Ratio of fuel-efficient aircraft	82%	84%	85%	86%	86%
Ratio of SAF loaded in total fuel amount	0.0001% Loaded to all 5 delivered A350 aircrafts	0.0000009% Loaded domestically produced SAF in Japan domestic regular flights	0.0002% ・Loaded to 4 A350 delivery flights ・Loaded 2 different types of SAF to Japan domestic regular flights	0.004%	Replace 1% of total fuels to SAF
Amount of reduction by JAL Green Operations (reducing CO2 emissions in daily operations)	157,000 tons （1.7% of total emission）	82,000 tons （1.8% of total emission）	142,000 tons （2.3% of total emission）	195,000 tons (2.4% of total emissions)	Reduce 2.5% amount of CO2 emitted from aircraft
Number of JAL Carbon Offset visitors	*Tracked from FY21 Q4			13,122 people (1.5 times v.s. FY21)	30,000 people (3.4 times v.s. FY21)

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Effective Use of Limited Resources

Plastic use reduction

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Reduction ratio of new petroleum derived single plastic use items in in-house standard products used in-flight and in lounges	2.5%	10.4%	25.0%	45.0%	100.0%
Ratio of eco-friendly material in plastic bags used in airports and cargo transport	*started from FY20	87.6%	90.0%	91.0%	100.0%

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In-flight meals disposal reduction

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Number of routes with meal pre-cancellation service introduced	*started from FY20	7 routes (18% of 39 routes)	19 routes (48% of 39 routes)	All routes	All routes
Recycling ratio of cooking residue in preparing inflight meals	7.7%	28.0%	34.0%	100%	100%

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Paper reduction

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Paperless in cargo sheds	-	-	-	-	Complete paperless in JAL flights

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Precaution of Environmental Pollution

Industrial waste reduction

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Final disposal rate	0.3%	0.6%	0.3%	0.6%	Keep below 1%

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Noise Reduction

Operation with low-noise aircrafts

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Ratio of ICAO Chapter 4 standard compliant aircraft	100%	100%	100%	100%	100%

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Biodiversity Conservation

Prevention of illegal wildlife trade

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Number of violations (number of illegal wildlife transported/violations against ESG risk foodstuff and commodity guidelines	ー	ー	ー	0 times	0 times

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Use of certified products

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Ratio of paper items with international certification in consideration with forest resources	24.2%	66.5%	66.5%	87.8%	100%

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S （People）

Accessibility

Promotion of boarding passengers who feel barriers to travelling

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Ratio of such passengers onboard	0.36%	0.29% (0.8 times v.s. FY19)	0.64% (1.8 times v.s. FY19)	0.71% (1.9 times v.s. FY19)	2.5 times v.s. FY19
Number of wooden chairs which do not get caught in metal detectors	478 wheelchairs	478 wheelchairs	478 wheelchairs	508 wheelchairs	580 wheelchairs

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Workstyle Innovation

Improvement of working productivity

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Total work hours	1,862 hours/person	1,878 hours/person	1,890 hours/person	1,884 hours/person	1,850 hours/person
Ratio of annual paid leave taken	79.0%	71.5%	74.5%	81.0%	100%
Monthly overtime/working hours on holidays per employee	9.5 hours/person	8.0 hours/person	9.9 hours/person	10.5 hours/person	4 hours/person （linked with the annual total work hour target of 1,850 hours）

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Promotion of diverse workstyles

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Cumulative total number of people who used telework	36,105 people	336,287 people	346,167 people	277,028 people	Track record
Number of workcation/bleisure system used	247 times （workcation only）	918 times	1,533 times	1,521 times	Track record

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Diversity and Inclusion

Promotion of diverse talent participating actively in work

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Ratio of disabled staff hiring^*1	2.62%	2.67%	2.64%	2.75%	3.2%
Ratio of female managers^*2	18.4%	19.5%	21.9%	22.8%	30.0%
Number of people who used childcare leave system	743 people	946 people	934 people	1,089 people	Track record
Number of people who used nursing care leave system	53 people	40 people	20 people	42 people	Track record

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*1：Combined data for Japan Airlines Co., Ltd. and its special subsidiary JAL Sunlight Co., Ltd.
*2：Data of the JAL Group

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Respect for Human Rights

Conducting of Human Rights Due Diligence

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Ratio of actions taken towards Human Rights Due Diligence	*Tracked from FY22			100%	100%

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Human Resources Development

Enhancement of employee training

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Training hours per person	72.3 hours/person	277.1 hours/person	162.3 hours/person	259.4 hours/person	Track record
Training cost per person	¥449,480 /person	¥109,321 /person	¥84,469 /person	¥138,651 /person	Track record

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Improvement of employee satisfaction

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Ratio of actively engaged employees	54.4%	54.4% (no survey)	51.7%	51.7% (no survey)	64.4%

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Wellness

Improvement of health check-up ratio

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Ratio of check-ups taken by employee	100%	100%	100%	100%	Keep 100%
Ratio of check-ups taken by family members	37.5%	36.0%	40.7%	47.1%	75%

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Ratio improvement of gynecological check-ups

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Ratio of breast cancer check-up taken (including family members)	36.7%	43.4%	64.6%	65.5%	70%
Ratio of uterine cancer check-up taken (including family members)	30.7%	38.6%	58.4%	60.5%	60%

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Preventing the Infection Spread

Activation of medical items transportation

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Weight of transported medical items	610 tons	721 tons (+18% v.s. FY19 result)	1,172 tons (+92% v.s. FY19 result)	1,363 tons (+123% v.s. FY19 result)	+50% v.s. FY19 result

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S （Communities）

Promotion of Inbound Tourism

Promotion of passengers from outside of Japan boarding on Japan domestic flights

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Number of people boarded	701,240 people	49,188 people	121,844 people	582,180 people	1,505,000 people

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Expansion of service due to more contracts

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Number of contracted flights from overseas airlines for passenger/cargo	87,000 flights	9,000 flights	17,000 flights	29,000 flights	128,000 flights

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Regional Revitalization

Increase of tourists and cargo to regional areas

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Ratio of increase (passenger)	-	-74.2% v.s. FY19 result *excluding LCC	-59% v.s. FY19 result *excluding LCC	-15% v.s. FY19 result	+10% v.s. FY19 result
Ratio of increase (cargo)	-	-30% v.s. FY19 results	-34% v.s. FY19 results	-17% v.s. FY19 results	+10% v.s. FY19 result

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Expansion of related population by arranging ways to go to regional areas

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Measures to preserve the environment of regions and inviting people to regions	-	-	-	12 measures	25 measures

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Disaster Restoration Assistance

Disaster relief

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Amount of money donated by Charity Miles	¥9,208,500	¥11,328,500	¥0	¥4,611,500	Track record

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Route Network Expansion

Preserving and development of regional routes including island routes

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Number of Domestic sites (including code share)	62 sites	61 sites	61 sites	64 sites	65 sites

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Convenience in Mobility and Daily Life

Commercialization of drone logistics/”flying cars” air taxi

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Realization of commercialization	-	-	-	-	FY23: commercialization of drone logistics FY25: commercialization of air taxi

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Community Relations

Promotion of volunteerism

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Number of people joined	7,745 people	9,772 people	6,125 people	5,198 people	Track record
Total hours	51,734 hours	33,600 hours	27,952 hours	21,361 hours	Track record

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“Support children’s dreams” project

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Miles donated	*started from FY22			3,843,000 miles	3,000,000 miles

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Nurturing the next generation

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Number of people who joined the SORAIKU®^*3	191,840 people	20,435 people	50,147 people	52,586 people	Track record

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*3: Activities in order to think about their own futures, future of Japan, the World and the Earth by experiencing the wonder of the skies

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G （Governance）

Fair Business Practices (compliance)

Compliance to the Corporate Governance Code

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Compliance rate	100%	100%	100%	100%	Keep 100%

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Function improvement of Board of Directors

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Ratio of External Directors	30%	30%	One third	One third	Over one third
Attendance ratio of External Directors and Auditors to Board of Directors	98.3%	100%	100%	99.6%	Keep over 80%

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Prevention of information leakage

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Number of incidents occurred	0 cases	2 cases^*4	0 cases	2 cases	0 cases

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*4: Number of incidents reported to authorities as information leakage

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Prevention of corruption and bribery

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Number of corruption and bribery	0 cases	0 cases	0 cases	0 cases	0 cases

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Responsible Procurement

Supply chain management

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Soundness confirmation ratio of primary suppliers	18%	37%	62%	81%	100%
Number of regulatory safety audits of all caterer factories and in-flight supply storerooms per year	2 times	2 times	2 times	2 times	2 times

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Robust Risk Management (strengthening BCM)

Improvement of BCP effectiveness

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Results of FY22	Target for FY25	Contribution to SDGs
Number of exercises conducted per BCM	1 time	1 time	4 times	4 times	2 times

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Disclosure

Reinforcement of information disclosure in Sustainability pages of the Corporate website

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Performance indicators	Results of FY19	Results of FY20	Results of FY21	Target for FY22	Target for FY25	Contribution to SDGs
Number of views	765,912	786,229	893,469	840,170	Over 1,000,000

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