Go to the text of this page
Menu Close

Key areas and issues to work on towards sustainability

4 areas/22 issues the JAL Group will be working on

We have stated the four key areas "Environment", "People", "Communities" and "Governance", and classified them into 22 issues to work on per area.
4 areas/22 issues the JAL Group will be working on
Addressing Climate Change Effective Use of Limited Resources Precaution of Environmental Pollution Noise Reduction Biodiversity Conservation Respect for Human Rights Human Resources Development Diversity and Inclusion Workstyle Innovation Wellness Accessibility Prevent the Spread of Infectious Diseases Route Network Expansion Promotion of Inbound Tourism Regional Revitalization Disaster Restoration Assistance Convenience in Mobility and Daily Life Community Relations Robust Risk Management (strengthening BCM) Fair Business Practices (compliance) Responsible Procurement Disclosure

Key initiatives towards sustainability

The JAL Group has set mid-term goals in each of the "four areas/22 issues" that we are working on, and will promote ESG management to achieve the SDGs, aiming to realize a sustainable society through business activities.

E (Environment)

Reduction of CO2 emissions
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
CO2 emission Scope 1 [aviation] 9.09 million tons 4.39 million tons 6.18 million tons Below 9.09 million tons
AFFORDABLE AND CLEAN ENERGY CLIMATE ACTION
CO2 emission per revenue ton kilometer (RTK) 1.048kg-CO2/ton kilo 1.3763kg-CO2/ton kilo 1.2751kg-CO2/ton kilo 0.8187kg-CO2/ton kilo
CO2 emission Scope 2 [ground facilities] 57,000 tons 51,000 tons 53,000 tons 54,000 tons
Ratio of fuel-efficient aircraft 82% 84% 85% 86%
Ratio of SAF loaded in total fuel amount Loaded to all 5 delivered A350 aircrafts Loaded domestically produced SAF in Japan domestic regular flights ・Loaded to 4 A350 delivery flights
・Loaded 2 different types of SAF to Japan domestic regular flights
Replace 1% of total fuels to SAF
Amount of reduction by JAL Green Operations (reducing CO2 emissions in daily operations) 157,000 tons
(1.7% of total emission)
82,000 tons
(1.8% of total emission)
142,000 tons
(2.3% of total emission)
Reduce 2.5% amount of CO2 emitted from aircraft
CLEAN WATER AND SANITATION CLIMATE ACTION
Number of JAL Carbon Offset visitors *Results obtained from FY22 2.5 times v.s. FY21 result
AFFORDABLE AND CLEAN ENERGY CLIMATE ACTION
This table can be scrolled horizontally.
Plastic use reduction
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Reduction ratio of new petroleum derived single plastic use items in in-house standard products used in-flight and in lounges 2.5% 10.4% 25% 100%
RESPONSIBLE CONSUMPTION AND PRODUCTION LIFE BELOW WATER
Ratio of eco-friendly material in plastic bags used in airports and cargo transport *started from FY20 87.6% 90% 100%
This table can be scrolled horizontally.
In-flight meals disposal reduction
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Number of routes with meal pre-cancellation service introduced *started from FY20 7 routes
(18% of 39 routes)
19 routes
(48% of 39 routes)
All routes
ZERO HUNGER RESPONSIBLE CONSUMPTION AND PRODUCTION
Recycling ratio of cooking residue in preparing inflight meals 7.7% 28.0% 34.0% 100%
This table can be scrolled horizontally.
Paper reduction
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Paperless in cargo sheds - - - Complete paperless in JAL flights
LIFE ON LAND
This table can be scrolled horizontally.
Industrial waste reduction
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Final disposal rate 0.3% 0.6% 0.3% Keep below 1%
SUSTAINABLE CITIES AND COMMUNITIES
This table can be scrolled horizontally.
Operation with low-noise aircrafts
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Ratio of ICAO Chapter 4 standard compliant aircraft 100% 100% 100% 100%
RESPONSIBLE CONSUMPTION AND PRODUCTION
This table can be scrolled horizontally.
Prevention of illegal wildlife trade
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Number of violations (number of illegal wildlife transported/violations against ESG risk foodstuff and commodity guidelines 0 times 0 times 0 times 0 times
LIFE ON LAND
This table can be scrolled horizontally.
Use of certified products
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Ratio of paper items with international certification in consideration with forest resources 24.2% 66.5% 66.5% 100%
LIFE ON LAND
This table can be scrolled horizontally.

S (People)

Promotion of boarding passengers who feel barriers to travelling
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Ratio of such passengers onboard 0.36% 0.29%
(0.8 times v.s. FY19)
0.64%
(1.8 times v.s. FY19)
2.5 times v.s. FY19
SUSTAINABLE CITIES AND COMMUNITIES
Number of wooden chairs which do not get caught in metal detectors 478 wheelchairs 478 wheelchairs 478 wheelchairs 580 wheelchairs
This table can be scrolled horizontally.
Improvement of working productivity
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Total work hours 1,862 hours 1,878 hours 1,890 hours 1,850 hours
DECENT WORK AND ECONOMIC GROWTH
Ratio of annual paid leave taken 79.0% 71.5% 74.5% 100%
Monthly overtime/working hours on holidays per employee 9.5 hours 8.0 hours 9.9 hours 4 hours
(linked with the annual total work hour target of 1,850 hours)
This table can be scrolled horizontally.
Promotion of diverse workstyles
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Cumulative total number of people who used telework 36,105 people 336,287 people 346,167 people Track record
DECENT WORK AND ECONOMIC GROWTH
Number of workcation/bleisure system used 247 times
(workcation only)
918 times 1,533 times Track record
This table can be scrolled horizontally.
Promotion of diverse talent participating actively in work
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Ratio of disabled staff hiring*1 2.62% 2.67% 2.64% 3.2%
DECENT WORK AND ECONOMIC GROWTH REDUCED INEQUALITIES
Ratio of female managers*2 18.4% 19.5% 21.9% 30%
Number of people who used childcare leave system 743 people 946 people 934 people Track record
REDUCED INEQUALITIES
Number of people who used nursing care leave system 53 people 40 people 20 people Track record
This table can be scrolled horizontally.
  • *1:Combined data for Japan Airlines Co., Ltd. and its special subsidiary JAL Sunlight Co., Ltd.
  • *2:Data of the JAL Group
Conducting of Human Rights Due Diligence
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Ratio of actions taken towards Human Rights Due Diligence *Obtained from FY22 100%
GENDER EQUALITY DECENT WORK AND ECONOMIC GROWTH REDUCED INEQUALITIES
This table can be scrolled horizontally.
Enhancement of employee training
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Training hours per person 72.3 hours/person 277.1 hours/person 162.3 hours/person Track record
QUALITY EDUCATION
Training cost per person ¥449,480/person ¥109,321/person ¥84,469/person Track record
This table can be scrolled horizontally.
Improvement of employee satisfaction
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Ratio of actively engaged employees 54.4% 54.4% 51.7% 64.4%
DECENT WORK AND ECONOMIC GROWTH
This table can be scrolled horizontally.
Improvement of health check-up ratio
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Ratio of check-ups taken by employee 100% 100% 100% Keep 100%
GOOD HEALTH AND WELL-BEING DECENT WORK AND ECONOMIC GROWTH
Ratio of check-ups taken by family members 37.5% 36.0% 46.6% 75%
This table can be scrolled horizontally.
Ratio improvement of gynecological check-ups
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Ratio of breast cancer check-up taken (including family members) 36.7% 43.4% 64.6% 70%
GOOD HEALTH AND WELL-BEING DECENT WORK AND ECONOMIC GROWTH
Ratio of uterine cancer check-up taken (including family members) 30.7% 38.6% 58.4% 70%
This table can be scrolled horizontally.
Activation of medical items transportation
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Weight of transported medical items 610 tons 721 tons
(+18% v.s. FY19 result)
1,172 tons
(+92% v.s. FY19 result)
+50% v.s. FY19 result
GOOD HEALTH AND WELL-BEING
This table can be scrolled horizontally.

S (Communities)

Promotion of passengers from outside of Japan boarding on Japan domestic flights
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Number of people boarded 701,240 people 49,188 people 121,844 people 1,505,000 people
DECENT WORK AND ECONOMIC GROWT SUSTAINABLE CITIES AND COMMUNITIES
This table can be scrolled horizontally.
Expansion of service due to more contracts
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Number of contracted flights from overseas airlines for passenger/cargo 87,000 flights 9,000 flights 17,000 flights 128,000 flights
SUSTAINABLE CITIES AND COMMUNITIES
This table can be scrolled horizontally.
Increase of tourists and cargo to regional areas
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Ratio of increase (passenger) - -74.2% v.s. FY19 result
*excluding LCC
-59% v.s. FY19 result
*excluding LCC
+10% v.s. FY19 result
DECENT WORK AND ECONOMIC GROWTH SUSTAINABLE CITIES AND COMMUNITIES
Ratio of increase (cargo) - -30% v.s. FY19 results -34% v.s. FY19 results +10% v.s. FY19 result
This table can be scrolled horizontally.
Expansion of related population by arranging ways to go to regional areas
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Measures to preserve the environment of regions and inviting people to regions - - - 25 measures
DECENT WORK AND ECONOMIC GROWTH SUSTAINABLE CITIES AND COMMUNITIES
This table can be scrolled horizontally.
Disaster relief
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Amount of money donated by Charity Miles ¥9,208,500 ¥11,328,500 ¥0 Track record
NO POVERTY SUSTAINABLE CITIES AND COMMUNITIES
This table can be scrolled horizontally.
Preserving and development of regional routes including island routes
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Number of Domestic sites
(including code share)
62 sites 61 sites 61 sites 62 sites
SUSTAINABLE CITIES AND COMMUNITIES
This table can be scrolled horizontally.
Commercialization of drone logistics/”flying cars” air taxi
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Realization of commercialization - - - FY23: commercialization of drone logistics
FY25: commercialization of air taxi
INDUSTRY, INNOVATION, AND INFRASTRUCTURE SUSTAINABLE CITIES AND COMMUNITIES
This table can be scrolled horizontally.
Promotion of volunteerism
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Number of people joined 7,745 people 9,772 people 6,125 people Track record
PARTNERSHIPS
Total hours 51,734 hours 33,600 hours 27,952 hours Track record
This table can be scrolled horizontally.
“Support children’s dreams” project
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Miles donated *started from FY22 3,000,000 miles
QUALITY EDUCATION
This table can be scrolled horizontally.
Nurturing the next generation
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Number of people who joined the SORAIKU®*3 191,840 people 20,435 people 50,147 people Track record
QUALITY EDUCATION
This table can be scrolled horizontally.
  • *3: Activities in order to think about their own futures, future of Japan, the World and the Earth by experiencing the wonder of the skies

G (Governance)

Compliance to the Corporate Governance Code
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Compliance rate 100% 100% 100% Keep 100%
PEACE, JUSTICE AND STRONG INSTITUTIONS
This table can be scrolled horizontally.
Function improvement of Board of Directors
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Ratio of External Directors 30% 30% One third Over one third
PEACE, JUSTICE AND STRONG INSTITUTIONS
Attendance ratio of External Directors and Auditors to Board of Directors 98.3% 100% 100% Keep over 80%
This table can be scrolled horizontally.
Prevention of information leakage
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Number of incidents occurred 0 cases 2 cases*4 0 cases 0 cases
DECENT WORK AND ECONOMIC GROWTH PEACE, JUSTICE AND STRONG INSTITUTIONS
This table can be scrolled horizontally.
  • *4: Number of incidents reported to authorities as information leakage
Prevention of corruption and bribery
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Number of corruption and bribery 0 cases 0 cases 0 cases 0 cases
PEACE, JUSTICE AND STRONG INSTITUTIONS
This table can be scrolled horizontally.
Supply chain management
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Soundness confirmation ratio of primary suppliers 18% 37% 62% 100%
RESPONSIBLE CONSUMPTION AND PRODUCTION PEACE, JUSTICE AND STRONG INSTITUTIONS
Number of regulatory safety audits of all caterer factories and in-flight supply storerooms per year 2 times 2 times 2 times 2 times
This table can be scrolled horizontally.
Improvement of BCP effectiveness
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Number of exercises conducted per BCM 1 time 1 time 4 times 2 times
INDUSTRY, INNOVATION, AND INFRASTRUCTURE
This table can be scrolled horizontally.
Reinforcement of information disclosure in Sustainability pages of the Corporate website
This table can be scrolled horizontally.
Performance indicators Results of FY19 Results of FY20 Results of FY21 Target for FY25 Contribution to SDGs
Number of views 765,912 786,229 893,469 Over 1,000,000
PEACE, JUSTICE AND STRONG INSTITUTIONS
This table can be scrolled horizontally.
To Page top