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Basic Concept (JAL Group Code of Conduct)

Pursuit of Customer Satisfaction

The JAL Group provides information on products and services appropriately, takes comments from customers sincerely, and continuously strives to develop and provide better products and services in order to deliver unparalleled service to our customers. When doing so, we put ourselves in the customers’ position and develop innovative products and services to meet diverse customer needs.

Respect for Human Rights and employee satisfaction (human rights and labor)

Respecting others means respecting different cultures and values. To achieve this, we actively interact with diverse cultures around the world. To create productive workplaces where employees are motivated by their work, we take pride and joy in doing our best for our colleagues.

Independent Assurance Statement

See below for independent assurance for social reporting.

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