Key Initiatives and Medium-term Goals
| Materiality | Materiality KPIs and Targets | Materiality Owner |
|---|---|---|
| Co-creating the Future of Regions | ・Inbound tourists to Japan using domestic flights: FY2030 Target: 2,700,000 people ・Export Volume of Fresh Products/Specialty Products: FY2030 Target: 160% compared to FY2025 |
Route Marketing Division
Cargo and Mail Division |
| Contributing to the Fulfillment of our Customers’ Hearts | ・JAL Group Net Promoter Score (NPS): Customer empathy*1: FY2030 target: World No.1 (Year-on-Year Growth) Management targets ・Total amount of relationships and societal connections*2: FY2030 target: 130% of the FY2025 level Management targets ・Non-airline issued miles: FY2030 target: 150% compared to FY2025 |
Customer Experience Division
Sales and Marketing Division
Mileage and Lifestyle Business Division |
| Value Creation Through Strengthening Human Capital | ・Productivity (EBIT per hour): FY2030 target: At least 1.5 times the FY2025 level Management targets ・Well-being Score*3: Japan’s Top Tier (Year-on-Year Growth) Management targets |
Human Resources Division
Human Resources Division |
| Realizing Sustainable and Future Aviation Infrastructure | ・Number of domestic routes, including codeshare routes: FY2030 target: 100% of the FY2025 level Management targets ・International Available Seat Kilometers (ASK): FY2030 target: 1.3 times the FY2025 level Management targets ・International cargo volume: FY2030 target: 1.3 times the FY2025 level Management targets ・Domestic cargo load factor for medium/large aircraft belly cargo (trunk daytime slots) : FY2030 target: +5pt compared to FY2025 ・Building a platform that digitally integrates air mobility operations and achieves optimization (FY2030 target) |
Route Marketing Division
Route Marketing Division
Cargo and Mail Division
Cargo and Mail Division
Innovation Division |
| Respect for Diversity and Human Rights | ・Human rights due diligence implementation rate: FY2030 Target:100% ・Maintain a ratio of female managers at 30% or higher, aiming for the same gender balance as that of all employees: (FY2030 target) ・Passenger satisfaction for customers who find it difficult to travel: FY2030 target: Establish a quantitative overall satisfaction target ・Annually select significant suppliers considering changes in the business environment and other factors, and implement a cycle from assessment to improvement activities |
Human Resources Division
Human Resources Division
Customer Experience Division
Procurement Division |
| Passing on Precious Earth to the Next Generation | ・Net CO2 emissions from aircraft*4: FY2030 target: 10% reduction from FY2019 Management targets ・Ratio of SAF to total fuel*5: FY2030 Target :10% ・Emission reduction through SAF*5: FY2030 Target : 5% ・Percentage of fuel-efficient aircraft: FY2030 Target : 67% ・Reduction of single-use plastic*6: FY2030 target Cabins and lounges: Maintaining 100% elimination of virgin petroleum-based plastics.*7 Cargo and airport: Maintaining 100% use of eco-friendly materials contained items.*8 |
General Affairs Division
General Affairs Division General Affairs Division Corporate Planning Division
General Affairs Division |
| Realizing Safe and Secure Society | ・Aircraft accidents and serious incidents: FY2030 Target: 0 cases Management targets ・Critical system failures: FY2030 Target: 0 incidents ・Confidential information leaks: FY2030 Target: 0 incidents ・Pharmaceutical handling volume *9 (Transportation + Export goods storage): FY2030 Target: 190% compared to FY2025 |
Corporate Safety and Security Division Digital Technology Division Digital Technology Division Cargo & Mail Division |
- JAL Group NPS: Advantage over benchmark carriers (by market).
- Total volume of relationships and connections: Relationship population (the number of people who traveled by air to the same destination at least twice within a one-year period) × Degree of regional engagement (the average number of trips made by the relationship population to the same destination).
- Measured using questions from a well-being survey developed by an external organization.
- Includes the use of emissions trading schemes.
- Assumes a stable supply of SAF at stable volumes and prices. Also includes reductions achieved through the purchase of environmental attributes.
- Single-use plastic products provided to our customers. Japan Airlines Co., Ltd. only.
- JAL original items.
- Items that do not use virgin petroleum-based raw materials or have reduced their use by utilizing materials such as biomass, recycled plastic, and certified paper, etc.
- Includes international pharmaceuticals handled in dedicated temperature-controlled pharmaceutical storage facilities.
Please see below for key actions until FY2025.