Safety
Our Teamwork
Builds Safety
Step by Step
to
Safeguard
Precious Lives
Safety is the most important value for the JAL Group. Each employee in the JAL Group takes responsibility for safety, making it possible for our customers
to relax with peace of mind and fully enjoy their time in the air.
Safety:The protection of lives.
This is the commitment and basic foundation of business continuity for the JAL Group. We take to heart our mission
and responsibility as safety professionals to ensure a safe
operation on every flight with the best of our knowledge,
skills
and abilities.
To accomplish this, we will act according to the following principles.
・Stop immediately when safety concern arises.
・Comply with rules and strictly
follow standard operating
procedures.
・Always check and confirm; never
rely on assumptions.
・Promptly communicate
information without omission to
ensure safety.
・Deal with problems quickly and appropriately without
underestimation.
Safety Management System
The Robust Safety Management System
Protects Lives
The JAL Group has established a Safety Management System (SMS) that is systematic and
proactive in maintaining and continuously improving operational safety. The SMS comprises
Safety Management Policies and Objectives, Safety Risk Management and Safety Assurance, as
well as Education/Training and Safety Promotion activities.
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Safety Policy and
ObjectivesEvery employee has a correct understanding of the concept and policy of the SMS in accordance
with the Safety Charter and
performs their everyday work
accordingly.
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Safety Risk
ManagementWe implement risk management process to establish safety measures and effective responses to accidents and incidents.
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Safety Assurance
The JAL Group' SMS is periodically evaluated by the third parties to ensure ongoing improvement.
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Safety Promotion
Based on lessons learned, the JAL Group is firmly committed to fostering safety awareness and continuously strengthening its safety culture.
Staff who support daily
flight safety
Aviation Professionals
with
Cutting-edge Safety Practices
Safety Targets and Results
Cultivating a Robust
Safety Culture
We established JAL Group safety targets in
accordance with the JAL Group
Management Vision 2035
and are making
efforts to achieve them.
For passenger's safety
and peace of mind
To Foster Peace of
Mind at Every Moment
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Safety Demonstration
A video shown on-board to provide safety and peace of
mind (varies depending on aricraft). 3min.44sec. -
Manners in the Cabin
A video shown on-board to provide manners in the cabin.
3min.34sec.
Initiatives for Operational and
Service Quality
The Best Moments
Beyond Peace of Mind
Grounded in safety, the JAL Group ensures
efficient on-time operations while
delivering comfort
and convenience to our
customers.
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On-time Operations
Our on-time operations help conserve valuable time for our customers and ensure a smooth and efficient travel experience.
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Comfort
To offer enjoyable and comfortable flights, we are working to further improve quality from both hard and soft aspects.
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Convenience
To maximize convinience, we will build a network connecting
regions across Japan and global travel destinations.
