Staff who support daily flight safety
Many professionals are at work to ensure the safety and comfort of passengers during flight.
Pilot
Personally inspects the aircraft
Prior to departure, pilots check weather information of departure and arrival airports and enroute in the airport office, and prepare for a safe flight.
After boarding the aircraft, they receive a detailed report of maintenance conditions from maintenance engineers. They also personally inspect the aircraft and check for any trouble to make sure everything is all right.
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Cabin Attendant
Before every flight, they confirm the emergency procedure and check the emergency equipments
Prior to flight duty, cabin attendants confirm their individual roles for safely in the cabin, and directions on how to use emergency equipment, etc. To prepare for an emergency, they carry out image training of evacuating passengers by watching a video.
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Maintenance Engineer
Carefully inspect various parts of the aircraft
After the arrival of an aircraft, Maintenance Engineers perform pre-flight inspection to prepare for the next flight and repair troubles occurring during flight, which are reported by pilots and cabin attendants.
During pre-flight inspection, they check aircraft conditions of the previous flight, the aircraft exterior for dents or scratches, fuel spillage, wear and tear of tires, whether abrasion of brakes is within the normal range, etc., and other various check items.
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Dispatcher
Monitors operations on the ground to ensure safety in flight
Aircraft operations are affected by weather phenomena, such as fog, snow, typhoons, volcanic explosions, mechanical trouble, and other various factors. JAL's Operation Control Center (OCC) located at Head Office monitors and analyzes these conditions in real time 24 hours a day, 365 days a year, and responds. Dispatchers and other staff centrally control operations of all JAL flights operating in Japan and overseas and keep an eye to ensure the passengers' safety.
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Cargo Staff
Checks contents of the shipment against documents
The aircraft cargo compartment is loaded with various shipments, such as electronic components, valuables, perishables, and live animals. Cargo staff pay the utmost attention so that these shipments do not affect flight safety.
First, when accepting cargo from the customers, they check documents and cargo packaging to make sure that shipments do not contain cargo prohibited from transport, do not damage the aicraft during flight, and such. If necessary, they inspect the cargo.
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Ground Handling Staff
Give signs to the pilot accurately to guide the aircraft
When an aircraft lands and approaches the spot, a ground handling staff gives signs to the pilot with paddles in both hands and guides the aircraft to the location where it should stop. This is called marshalling. Marshalling is very important for moving a large aircraft safely and accurately. On behalf of the pilots in the cockpit with relatively narrow visibility, the marshaller watches for obstacles on the ground, and makes sure the aircraft does not strike other aircraft. The marshaller must gesture confidence so that the pilots understand the signs accurately
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Ground Service Staff
Ask whether the baggage contains any restricted articles such as dangerous goods
Staff at the check-in counter bear in mind to provide customers with accurate information about their seats and boarding gate, etc. so that they feel reassured when using our flights. When checking-in the customer's baggage, they ask whether the baggage contains any articles that are restricted from loading in the cargo compartment, and request the customer's cooperation for safety.