Mileage, Lifestyle and Infrastructure

Create commercial activities that connect people and regional communities by developing diverse products and services.

We will provide a variety of services that will enrich your daily life and expand the scene of saving and the usage of mileage outside of air travel. We will expand our customer base with a new status program that reflects our daily use. We will also realize growth by expanding our commerce business by utilizing the know-how of JALUX, a core non-aviation company.

We will continue to promote the JAL Mileage, Lifestyle and Infrastructure, which provide a variety of services in daily life and life stages. It also expands the scene of savings and using mileage to expand our customer base and achieve profit growth.
Specifically, we will work with our group companies to enhance the functionality of JAL Pay and establish an online shopping mall (JAL Mall) in order to improve the ease and usability of mileage in our daily life.

Going forward, the JAL Group will expand their business domains and pursue profit growth by combining the development of their frequent flyer services into new areas such as nursing care and entertainment, increase products sold at JAL SELECTION, JAL’s original food brand, and investment into new businesses. Simultaneously, we will launch a new status program that reflects not only the use of air travel by our customers but their purchases in non-airline domains. A new smartphone app for JMB members will also be released.

In order to provide new value in mobility, we will utilize the JAL Group's know-how on aviation safety to promote the social implementation of drones and eVTOL. In addition, we will expand JAL MaaS, which provides seamless travel to destinations by connecting with diverse transportation services, in an effort to create a new regional flow of people.

• 

  JAL Air Mobility Project

  This page will open in a new window.
• 

  JAL Air Mobility Operation Academy (Japanese Only)

  This page will open in a new window.

We will support the restart of flights by overseas airlines and contribute to the revitalization of the flow of people and logistics. We provide high-quality services for airports, maintenance, and cargo with the skills and assets that the JAL Group has developed. We will also expand our market share by building a system that can respond flexibly to changes in demand through cooperation with partners.

• 

  JAL GROUND HANDLING

  This page will open in a new window.
• 

  JAL ENGINEERING(Maintenance)

  PDF
• 

  JAL CARGO (Cargo transportation)

  This page will open in a new window.

We will expand our business in problem-solving solutions in response to the diversifying issues and needs. In order to create a flow of people, we will create new travel goals, known as New Tourism, such as workcation and Adventure Travel, and will realize well-being based on these values. In addition, we will maximize regional value by supporting local industries and promoting attractiveness through commercial channels to expand the relevant population.

Diverse needs and issues are emerging with the growing awareness of the environment by the customers, the diversification of lifestyles due to the influence of the COVID-19 pandemic, changes in the passenger structure demand due to changes in work styles and attitudes, the diversification of purchasing channels, and changes in sales methods due to rapid growth in the e-commerce market. The JAL Group aims to sustainably expand and grow its business by providing solutions utilizing its products and services through dialogue. We will use our long-established sales capabilities to meet the diversifying needs and issues of customers.
To address regional issues, we will provide solutions that take advantage of JAL's strengths in contributing to the creation of the flow of people and goods, and work together with local communities to resolve issues by creating value for relationships and connections through mobility.

We aim to revive the tourism industry and revitalize the local economy by creating new demand through the expansion of thematic and optional products, including the creation and provision of attractive products centered on workcation, Adventure Travel, and Countryside Stay. We also aim to respond to diversifying needs and resolve local issues by developing inbound local tours and experiential educational trips. We aim to realize sustainable tourism, revitalize local communities, and improve well-being through relationships and connections created through the creation of new flows of people, in other words, mobility.

In order to create relationships and connections with local communities, we will provide an e-commerce site for customers who use JAL Hometown Tax Payment and local products, as well as inbound passengers, so that they can continuously purchase local products. In order to make people want to visit the production areas, we will introduce the background and climate of the products and convey the charm of various parts of Japan through local products, which will lead to attracting customers to the area. We will also create added value by creating products with regional characteristics.

We strive to increase JAL Group's corporate value by improving the customers' convenience through other businesses, too.