Commitments to ensure outstanding quality
We aim to provide higher levels of service quality in on-time operations, comfort and convenience to deliver satisfaction and peace of mind to all customers, while giving top priority to safety.
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On-time Operations
Flight safety and on-time operations are the most important commitments that an airline must fulfill.
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Comfort
To offer enjoyable and comfortable flights, we are working to further improve quality from both hard and soft aspects.
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Convenience
To maximize convenience, we will build a network connecting regions across Japan and global travel destinations.
On-time Operations
Flight safety and on-time operations are our most important commitments that an airline must fulfill to deliver peace of mind and earn customer trust. Flight courses and flight times change depending on the direction of the winds. Departure and arrival flights may have to be put on hold when flights overlap. To maintain on-time operations even in these conditions, all sections and staff involved in operations strive to act quickly and efficiently to make the best baton pass. We will continue to focus on securing world-class safety and on-time operations through good teamwork among various jobs and proposed improvements.
For more information on flight information and traffic results, visit the page below.
Comfort
To enjoy enjoyable and comfortable flights, JAL is working hard to improve its service quality from both hard and soft aspects. We value the customers’ standpoint and do our best to provide the finest service while ensuring customer comfort and convenience.
Seat
In addition to the spacious First and Business Class, we offer Premium Economy Class with greatly improved privacy, and Economy Class with comfortable space with wide front and back spaces, to ensure you a peaceful and relaxing time on board.
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Seats are made from high-quality materials used in luxury cars and furnitures.
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A 13-inch personal monitor make in-flight entertainment more enjoyable.
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Leg space has been further expanded by devising storage around the knees.
Airport Lounge
For your pre-boarding relaxation, we offer airport lounges for domestic flights and international flights. Immerse yourself in ultimate relaxation which reflects JAL’s spirit of hospitality.
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Haneda Airport Domestic Sakura Lounge
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Haneda Airport Domestic Diamond Premier Lounge
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Haneda Airport International JAL First Class Lounge
In-flight Service
To make the most of your time onboard in comfort, we offer in-flight Wi-Fi service and entertainment programs and in-flight magazines and conduct in-flight sales.
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Passengers can use their PC or smartphone on board with our in-flight Wi-Fi service.
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We offer video and audio programs in our in-flight entertainment.
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Amenity goods such as eye masks and ear plugs are available on select routes.
Hospitality
We make conscious efforts to make the best baton pass while valuing every moment and thinking of our customers.
Convenience
The route network and flight schedule are important products of an airline. To maximize customer convenience, we are building an extensive network connecting Japan and the world.
Domestic Flights
Regional routes are essential for business travelers and tourists and also regional residents, as they connect cities and outlying islands with other destinations. JAL is working to contribute to regional revitalization and community development by maintaining regional routes and providing high quality service.
International Flights
JAL coordinates with other airlines, mainly oneworld member airlines, to improve flight routes, mileage partnerships, member services, etc. JAL currently flies to 368 airports in 63 countries and regions including cord-share flights, and will continue to expand airline partnerships to enhance customer convenience and capture robust inbound demand and passengers transiting in Japan.
