Safety Events, etc.
Administrative Dispositions and Administrative Guidance
Administrative Disposition
Issued to business operators when the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) deems it necessary to secure safe transportation. Article 112 (Business Improvement Order), Article 113 -2 - (3) (Rescission of permission for entrustment of management of business and order to improve management of entrusted business) and Article 119 (Suspension of Business and Cancellation of License) of the Civil Aeronautics Act fall under this category.
Administrative Guidance
Issued to business operators when requested by the MLIT to improve their operations, even in cases that do not apply to an Administrative Disposition. A Business Improvement Advisory and Administrative Warning fall under this category.
FY2024
- Dec 27, 2024 Administrative Guidance to Japan Airlines.
Submission of Countermeasures
On January 24, JAL submitted preventive measures in response to the Business Improvement Advisory issued by the Minister of Land, Infrastructure, Transport and Tourism (MLIT) regarding an alcohol incident involving two pilots on JL774.
We deeply apologize again for any inconvenience and concern this may have caused to customers and other concerned parties.
In May 2024, we received an Administrative Warning for an inappropriate incident occurred again in December. We take this matter very seriously, and under the strong leadership of the management, we do our utmost to restore the trust of our customers by restructuring the safety management system.
Business Improvement Advisory
On Dec 27, 2024 we received an “Business Improvement Advisory” from the Civil Aviation Bureau of the Ministry of Land, Infrastructure, Transport and Tourism regarding an alcohol-related misconduct involving two cockpit crew members on JL774 (Melbourne to Narita International Airport) that occurred on December 1, 2024. We sincerely apologize for the inconvenience and concerns caused to our customers and all relevant parties.
Although the flight departed after confirming that the cockpit crew's blood alcohol level was 0.00mg/l, it was noted that the crew had consumed alcohol exceeding the limit set for 12 hours before the start of flight duty, and inappropriate behavior by the crew was observed. Additionally, organizational and systemic issues were also pointed out.
We take the loss of trust from our customers and stakeholders very seriously, and the entire company is committed to preventing a recurrence.
- May 27, 2024 Administrative Guidance to Japan Airlines.
Submission of Countermeasures
On June 11, 2024, we submitted preventive measures to the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) in response to the “Administrative Warning” issued by the MLIT regarding a series of safety incidents related to our operations.
“Emergency Measures to Ensure Aviation Safety and Security” have been implemented in response to the aircraft accident at Haneda Airport on January 2, 2024.
Despite these measures, receiving an Administrative Warning from the MLIT regarding a series of safety incidents in our operations is an extremely serious matter, which we take very seriously.
We sincerely apologize for the inconvenience and concerns caused to our customers and all relevant parties.
Our top management will take the lead in restructuring our safety management structure with all employees, and by ensuring the implementation of measures to prevent recurrence, we are committed to regaining the trust of our customers and society in our operational safety.
Administrative Warning
On May 27,2024 we received an “Administrative Warning” from the Civil Aviation Bureau of the Ministry of Land, Infrastructure, Transport and Tourism regarding a series of safety incidents related to our operations. We sincerely apologize for the inconvenience and concerns caused to our customers and all relevant parties.
We take this Administrative guidance very seriously and will conduct a thorough inspection of our safety management system, implementing necessary measures accordingly. Our top management will take the lead in re-emphasizing the importance of aviation safety, and ensure that every employee maintains a high level of vigilance as we commit fully to further enhancing our safety measures.
Furthermore, for every flight operation, all our employees will prioritize safety, calmly and carefully verifying operations. If there is any uncertainty, we will pause, thoroughly adhere to basic actions and procedures, and strive for safe operations.
Aircraft Accident
Fatal or serious injury of an person as a result of the operation of an aircraft, or an aircraft crash, collision or fire, as classified by the Japanese Ministry of Land, Infrastructure, Transport and Tourism (MLIT).
FY2024
- February 6th, 2025 JL068 made contact with another company’s aircraft while taxiing
- September 4th, 2024 Cabin attendant aboard JL022 injured due to turbulence
- April 1st, 2024 Cabin attendant aboard JL774 injured due to turbulence
Over the past five years (from fiscal year 2019 to fiscal year 2023), there have been no fatalities involving our customers or crew members.
Serious Incident
An incident involving circumstances indicating that there was a high probability of an accident, such as overrunning, emergency evacuation, fire or smoke inside the cabin and abnormal depressurization, encountering abnormal weather conditions, etc, as classified by the Japanese Ministry of Land, Infrastructure, Transport and Tourism (MLIT).
FY2024
- November 28, 2024 Runway incursion by ground vehicle on landing runway of IJ407
Safety Events
Article 111-4 of the Civil Aeronautics Act and Article 221-2-3 and 4 of the Ordinance for Enforcement of the Civil Aeronautics Act mandate reporting to the MLIT, and the following situations are applicable. Accidents specified in each item of Article 76 (1) of the Civil Aeronautics Act and situations (serious incident) in Article 76 (2) of the Act do not fall under this category. Generally speaking, they do not immediately lead to an aircraft accident.
Classification of Safety Events and Examples
- System problems [Example] Engine trouble, communications/electric system problems
- Problems with emergency equipment [Example] Malfunction of fire and smoke detectors
- Flight operations exceeding operating limitations [Example] Operations in exceedance of speed limits
- Rapid maneuvering according to instructions from warning equipment [Example] Operation according to instructions from the Traffic alert and Collision Avoidance System (TCAS)
In FY2023, 282 safety events occurred. For details, refer to JAL Group Safety Report.