Fair Business Practices(Compliance)

To promote the Code of Conduct as behavioral guidelines in practical terms, the JAL Group has developed policies, regulations and action plans, discloses results and issues, and thereby implements a PDCA cycle.
In addition, by improving our check function through communication with external stakeholders, we aim to meet the needs of society and solve social issues.

The number of breaches of the Code of Conduct (number of disciplinary actions) in our company* in FY2023 is as follows.

*Japan Airlines Co., Ltd. and its subsidiaries

Japan Airlines, Risk Management Department is the managing department of compliance of the JAL Group and focuses its efforts on raising staff awareness through various measures.
In addition, we strictly enforce disciplinary actions (such as reprimands, pay cuts, suspensions, and dismissals) against employees who violate work regulations and other rules, from the perspective of risk management. Important compliance matters are discussed and reported to the Board of Directors.Cases of compliance violations are supervised by both internal and external auditors, and appropriate measures are taken to prevent recurrence.

In order to ensure strict adherence to comply to "Commitment to Society" as outlined in the JAL Group Code of Conduct, an e-learning training program is conducted twice yearly for all JAL employees. The participation rate for the second half of fiscal year 2023 was 80 percent. Additionally, once a year, each JAL Group employee is required to confirm and report their compliance with laws, company regulations, and rules. This ensures the dissemination and thorough adherence to compliance at an individual employee level.

JAL Group Airlines shall appropriately manage and protect the customers‘ personal information, in accordance with "JAL Group’s Basic Policies on Information Security and the Protection of Personal InformationOpen link in a new window". When the purpose for which personal information was acquired is achieved, the acquired information will be disposed in an appropriate manner. For example, as described in "JAL Group Airlines: Processing of Personal Data in GDPROpen link in a new window", JAL Group Airlines retain customers' personal data for the period necessary to achieve the purposes stated in this privacy policy. Records concerning boarding by customers, such as reservations records and ticket information, are normally retained after boarding for a maximum of three years. For a JMB member, data is retained as membership data for a maximum 10 years after withdrawing membership, in addition to the period as a member. Furthermore, records concerning contracts and invoices are retained for the period necessary to meet legal obligations. If it is necessary for the establishment, exercise or defense of legal claims, we may keep personal data for a longer period.

In order to seek business profitability in a fair and honest manner and to make appropriate tax payments in meeting our social responsibilities and contributing to the betterment of society, the JAL Group has established "The JAL Group Tax Policy [114 KB : PDF]"PDF.

To pursue fair and just profits in a fair and just manner, the JAL Group established the Anti-Corruption Policy [292 KB : PDF]PDF and the Anti-Corruption Policy Guidelines [174 KB : PDF]PDF under the JAL Group Code of Conduct, "Commitment to Society," taking into account the international scene such as global business expansion, tightened anti-bribery measures and prevention of money laundering. We will comply with applicable laws and regulations on bribery in countries and regulations where we conduct air transport business operations (domestic laws and regulations such as the Unfair Competition Prevention Law (Japan), the Foreign Corrupt Practices Act (US), the Bribery Prevention Act (UK), Commercial Bribery Regulations (China))and international conventions. We will also proactively prevent bribery and suspicious activities that might suggest bribes are being paid and strive to prevent corruption as a member of society.

The "JAL Group Hotline" (available 24 hours a day) has been established as a whistleblower hotline available to any employee of the JAL Group, both internally and externally (third-party organization). 236 cases were reported in fiscal year 2023. The hotline handles reports appropriately in accordance with the rules and regulations stipulated under the Whistleblower Protection Act, including confidentiality obligations, prohibition of conflicts of interest, and prohibition of disadvantageous treatment of whistleblowers. In addition to establishing a system that facilitates reporting even in situations where it is difficult to consult with superiors or others, such as when anonymous reporting is permitted, we regularly inspect the system to strengthen compliance management to enable early detection and correction of misconduct, power harassment, and other such incidents.
We have a "Supplier Hotline" established as a reporting channel for our business partners.
If there are any acts or incidents that involve misconduct, violations of laws or regulations, deviations from JAL Group's human rights policy or Supplier Code of Conduct, please contact the JAL Supplier Hotline.

* For comments or inquiries to the JAL Group, please access the following link.
(https://www.jal.co.jp/jp/ja/help/)

Expenditures on public policy-influencing entities are made only for lawful purposes and subject to pre-approval procedures set forth by internal regulations. Also, all political contributions made by the JAL Group are monitored and managed by the head office.

In order to view PDF documents, you will need to have the free Adobe ReaderOpen link in a new window software installed on your computer.