Go to the top of this page

Fair Business Practices

JAL Group Code of Conduct

The JAL Group Code of Conduct, “Commitment to Society” was established in 2019 as concrete behavior guidelines to be observed by all JAL Group officers and employees.
The Ten Principles of the UN Global Compact, the Charter of Corporate Behavior of Keidanren and other materials were used as reference in establishing the Code of Conduct.
Understanding the Code of Conduct deelply by utilizing the Interpretation and Ways of Thinking [500 KB : PDF]PDF, and compliance with the Code of Conduct will lead to the embodiment of the JAL Philosophy and realization of the Corporate Policy.
With the establishment of our “Commitment to Society,” the JAL Group Supplier Code of Conduct was revised in line with the purpose of the Code of Conduct. By gaining the understanding of JAL Group suppliers, we will be able to provide products and services that customers can use more safely and with even greater peace of mind.

Development of policies linked to the Code of Conduct

To promote the Code of Conduct as behavioral guidelines in practical terms, the JAL Group has developed policies, regulations and action plans, discloses results and issues, and thereby implements a PDCA cycle.
In addition, by improving our check function through communication with external stakeholders, we aim to meet the needs of society and solve social issues.

Number of breaches to Code of Conduct in FY 2020

The number of fines and sanctions imposed on our company* for violations of laws and regulations is as follows.

This table can be scrolled horizontally.
Relevant Code of contact items in parentheses
FY 2020
Bribery(Preventing corruption) 0
Antitrust violations(Free and fair competition) 0
Information leakage(Management of personal information and intellectual property) 0
Human rights abuse(Respecting human rights and diversity) 0
Insider Trading(Prohibition of Insider Trading) 0

*Japan Airlines Co., Ltd. and its subsidiaries

Compliance Promotion System

Japan Airlines, General Affairs Department is the managing department of compliance of the JAL Group and focuses its efforts on raising staff awareness through various measures.

Uploading the regulations and handbooks to the Intranet

The following regulations, handbooks, and publications on compliance are uploaded to the Intranet for reference.

  • JAL Group Regulations on Preventing Insider Trading
  • JAL Group Handbook on Protecting Personal Information
  • Information Security Action Handbook
  • Guide to the Antimonopoly Act
  • Group Hotline Regulations
  • JAL Group Anti-Corruption Policy

Various Activities

In addition to the following activities for JAL Group staff, we will continue to conduct training on alcohol.

  • Quarterly publications of compliance newsletters
  • Seminars on laws and ordinances by Legal Affairs
  • Talks and face-to-face dialogue on compliance with staff on frontlines
  • Training based on actual incidents such as target email attacks
  • Biannual information security training through e-learning

Compliance newsletters

Compliance Promotion Guidance

To reinforce compliance in accordance with the JAL Group Code of Conduct, “Commitment to Society,” we aim for attendance of education seminars by all JAL Group employees. After compliance education is conducted by Group companies, General Affairs Department, the managing department of compliance of the JAL Group, receives a Group Discussion Report to confirm implementation and a Declaration Confirmation Letter from every JAL Group staff (declaring compliance with laws and ordinances, company rules and regulations) in order to disseminate and reinforce compliance at the staff level.

Group Discussion Report

Declaration Confirmation Letter

JAL Group Tax Policy

In order to seek business profitability in a fair and honest manner and to make appropriate tax payments in meeting our social responsibilities and contributing to the betterment of society, the JAL Group has established “The JAL Group Tax Policy [114 KB : PDF]”PDF.

JAL Group Anti-Corruption Policy

To pursue fair and just profits in a fair and just manner, the JAL Group established the Anti-Corruption Policy [292 KB : PDF]PDF and the Anti-Corruption Policy Guidelines [174 KB : PDF]PDF under the JAL Group Code of Conduct, “Commitment to Society,” taking into account the international scene such as global business expansion, tightened anti-bribery measures and prevention of money laundering. We will comply with applicable laws and regulations on bribery in countries and regulations where we conduct air transport business operations (domestic laws and regulations such as the Unfair Competition Prevention Law (Japan), the Foreign Corrupt Practices Act (US), the Bribery Prevention Act (UK), Commercial Bribery Regulations (China))and international conventions. We will also proactively prevent bribery and suspicious activities that might suggest bribes are being paid and strive to prevent corruption as a member of society.

In-house Reporting System

We have established a Group Hot Line within and outside the Group (open 24 hours a day) as a contact point for anyone working for the JAL Group with the aim to uncover unlawful acts, power harassment and other misconduct, take corrective action and reinforce compliance management.

*In addition to the Group Hot Line, we established contacts in each JAL Group company to strengthen the reporting system.

Relationship with public policies

Expenditures on public policy-influencing entities are made only for lawful purposes and subject to pre-approval procedures set forth by internal regulations.

This table can be scrolled horizontally.
Organization Position Member
Japan Business Federation
(Nippon Keidanren)
Chair of Committee on U.S. Affairs

Chair of Committee on Canada
Yoshiharu Ueki (Director, Chairperson Japan Airlines Co., Ltd.)
Yoshiharu Ueki (Director, Chairperson Japan Airlines Co., Ltd.)
The Tokyo Chamber of
Commerce and Industry
Co-chairman of The Tourism Promotion Committee Yoshiharu Ueki (Director, Chairperson Japan Airlines Co., Ltd.)
Japan Association of
Corporate Executives
Vice chairman of Senior Corporate Executives Discussion Group Shinichiro Shimizu (Executive Vice President, Japan Airlines Co., Ltd.)

In order to view PDF documents, you will need to have the free Adobe ReaderOpen link in a new window software installed on your computer.

To Page top