Safety and Quality
To deliver peace of mind to every customer
Safety is the foundation of business continuity for the JAL Group. We will provide customers with safe and secure flights in any situation.
Safety Stance and System Safety
Here we explain our philosophy, policy and system to provide a safe and comfortable journey that customers can enjoy with peace of mind.
Staff who support daily flight safety
Here we explain the duties and responsibilities of staff for providing customers with safe and secure flights.
Duties of Staff Members
We establish detailed work flows for every staff member to achieve smooth teamwork and ensure safety on a daily basis.
Important devices and equipment to ensure safety
The JAL Group adopts various technologies, devices and equipment to secure safety. Meticulous Maintenance Technology
Safety troubles and measures
A summary of past safety troubles and measures
For Your Safety
Find information on rules to ensure your safety at the airport.
In-flight Safety Video
Provides easy-to-understand precautions on board to ensure safety and peace of mind.
Commitments to ensure outstanding quality
We aim to provide higher levels of service quality in on-time operations, comfort and convenience to deliver satisfaction and peace of mind to all customers, while giving top priority to safety.
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On-time Operations
Flight safety and on-time operations are the most important commitments that an airline must fulfill.
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Comfort
To offer enjoyable and comfortable flights, we are working to further improve quality from both hard and soft aspects.
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Convenience
To maximize convenience, we will build a network connecting regions across Japan and global travel destinations.
