JAL | JAPAN AIRLINES

Safety and Flight Information

To provide every customer
with a sense of security

Safety is a basic foundation of business continuity for the JAL Group.
We are firmly committed to providing a safe travel experience to our customers in any situation.

Flight Information

Safety 
Charter

To Provide Safe and 
Comfortable Flights

Flight safety is a social responsibility and a vital management issue of the JAL Group. Recognizing the need to declare our policy for flight safety in the JAL Group Corporate Policy in tangible terms, we established the Safety Charter.

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Approach

History of Aviation Safety

When an aircraft accident occurs, thorough investigations are conducted to identify the root cause. Lessons learned from past accidents have been employed to prevent similar accidents in the future and reduce the risk of damage. Aviation safety has improved through technological advances, enhancement of skills through training, research on the human factor, and other ceaseless initiatives by the entire airline industry. The aircraft accident rate per 1 million flights in 2015 was 0.32, around 1/50 lower than the rate in 1959 (according to IATA Report). To further improve the aircraft accident rate, it is important to build a firm safety culture in the organization.

Technological Advances

Aircraft safety is continuously improving through technological advances to operate aircraft safely.

Enhancement of Skills through Training

In recent years, the enhancement of non-technical skills such as communication skills has become an important factor in training, as well as technical skills.

Research on Human Factor

We strive to conduct objective and scientific analysis on daily operations to reduce human error and further improve operational quality.

Organizational Era

In the strong and protective modern day system, focus is centered on measures to deal with organizational factors that weaken protective barriers. Special attention is paid to the safety culture of the organization.

Operations

JAL's Safety Initiatives

Seven Flight Safety Initiatives

To maintain flight safety, which is the foundation of the JAL Group, we are pursuing seven initiatives within three areas in accordance with JAL Group Medium Term Management Plan and thus accumulate safety layers, as the leading company of safety in the transportation sector.

Daily Flight Safety

Evolve the Safety Management System
to the world痴 highest standard

We will remove seeds of unsafe events or factors which may lead to accidents
by gathering group-wide safety information, evaluating safety levels based on vast data,
and identifying vulnerabilities.

Risk Management Using an Integrated Safety Database

Integrate distributed safety information to enhance the quality of analysis and measures and manage risk efficiently. In fiscal 2019, we intend to firmly establish safety management based on data, improve database functions, periodically monitor SPI (*), and expand the scope of use.

(*) Safety Performance Indicator: An indicator to monitor safety conditions

Enhancement of Error Analysis Based on Human Factors and Implementation of Countermeasures

We prevent human error by analyzing environmental and organizational factors and taking countermeasures. In fiscal 2019, we will enhance the HFACS (*) analysis so that it can be easily used in a wider range of fields, and aim to further disseminate it throughout the Group. In addition, we will strengthen our human error analysis capabilities by introducing interview methods and take measures based on human factors to prevent recurrence.

(*) Human Factors Analysis Classification System A method of preventing human error by analyzing not only unsafe actions but also potential causes of an event and correcting procedures, working environments and organizational factors.

Eradication of Safety Risk Caused by Alcohol Consumption

We regard drinking as a safety issue and eradicate acts that affect flight safety. We will eradicate the impact of drinking on safety by implementing measures concerning drinking, monitoring through internal audits and raising awareness among all employees.

Further Promotion of Measures to Prevent Falling Objects

A route to pass over the city center is planned in accordance with the increase of the landing and departure slots at Haneda Airport in 2020. In order to further promote measures to prevent falling objects from aircraft, we will strengthen daily inspections and implement swift measures by collecting and analyzing a wide range of information on irregularities. We will also promote further measures in cooperation with other airlines and manufacturers.

Efforts to Ensure Customer Ease of Mind

In addition to flight safety, we will address a wide range of safety issues, including customer injuries and measures to prevent unruly passengers, in order to restore customer trust and provide greater ease of mind. We also use safety management system to help resolve issues other than safety management, such as quality control.

Evolve the Security Management System
to the world痴 highest standard

We will raise security awareness and increase sensitivity
of all JAL Group staff and enhance the Security Risk Manegement

Reliable Operation of Security Management System

We will maintain a high level of aviation security throughout the Group by systematically analyzing, evaluating, and managing security risks. In fiscal 2019, we will monitor and improve the security system through security audits and other means, and promote the establishment of the group-wide security management system. In preparation for the 2020 Tokyo Olympic and Paralympic Games, we will make thorough preparations, including countermeasures in cooperation with the national government and upgrading security check equipments.

Cultivate Security Awareness of All Staff

We will enhance security awareness and sensitivity regarding security so that all employees can appropriately take initial actions and report incidents. In fiscal 2019, we will continue to raise awareness of security through security campaigns, airport roving, and regular dissemination of security awareness information.

Pass on lessons
learned from accidents

We engrave the importance of safety on our minds and maintain flight safety.

Implementation of Safety Awareness Education Based on Principle of the Three Actuals

We will pass on the lessons learned from past accidents through safety awareness education based on the Three Actuals (Genchi, Genbutsu and Gennin). In addition to continuing education in fiscal 2019, we will further enhance the quality of learning by enhancing the materials provided by the Safety Promotion Center and by providing opportunities to pass the experiences of the actual persons who experienced accidents in the past down the generations.

Safety Advisory Group

Implementation of Emergency Evacuation Training

We conduct training to raise employee awareness of the need to be involved and to take appropriate action in the event of an emergency evacuation. In fiscal 2019, we will provide training opportunities for overseas staff and employees with disabilities, and promote the participation of all employees by utilizing external training facilities, too.

Safety Promotion Center

Operational Results

You can view detailed data on the number of operated flights, operational rate, on-time departure rate, number of diversions and turn back flights, and such.

Flight Information

Operational rate

Domestic and International Routes Total

99.08%

Domestic 
Routes

98.92%

International 
Routes

100.00%

DATE Nov, 2019

Safety
Promotion Center

Exhibited are aircraft wreckage from the JAL123 accident, records of aircraft accidents since the founding of the company, and others. This is where staff squarely face the tragedy of aircraft accidents, reaffirm how precious human lives are, and think about what they can do and what must be done to maintain flight safety.

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