Safety
to every customer
Safety is the foundation of business continuity for the JAL Group.
We will provide customers with safe and secure flights in any situation.
Safety Charter
Safety:The protection of lives.
This is the commitment and basic foundation of business continuity for the JAL Group.
We take to heart our mission and responsibility as safety professionals to ensure a safe operation on every flight with the best of our knowledge, skills and abilities.
To accomplish this,
we will act according to the following principles.
- Stop immediately when safety concern arises.
- Comply with rules and strictly follow standard operating procedures.
- Always check and confirm; never rely on assumptions.
- Promptly communicate information without omission to ensure safety.
- Deal with problems quickly and appropriately without underestimation.
TOTTORI Mitsuko
Representative Director, President
Chief Executive Officer
Safety
Safety Management System
Organization(ICAO), which includes the components of Safety policy and objectives,
Safety risk management, Safety assurance, and Safety promotion.
We follow this framework to secure and enhance safety.
JAL Group Safety Targets
We aim to realize a safe and secure society by increasing the layers of safety through the achievement of safety targets
Aviation Security
We protect safer skies through aviation security.
Peace of Mind
for passenger's safety and peace of mind
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※External link will open.
Safety Demonstration
This page will open in a new window.Recorded content：a video shown on board to provide safety and peace of mind (varies depending on aircraft)
Play time：3min. 44 seconds
- Version with sign language interpretation and subtitlesThis page will open in a new window.
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※External link will open.
Manners in the Cabin
This page will open in a new window.Recorded content:a video shown on board to provide manners in the cabin.
Play time:3 min. 34 seconds
Quality Effort
We aim to provide higher levels of service quality in on-time operations, comfort and convenience to deliver satisfaction and peace of mind to all customers, while giving top priority to safety.
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On-time Operations
Flight safety and on-time operations are the most important commitments that an airline must fulfill.
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Comfort
To offer enjoyable and comfortable flights, we are working to further improve quality from both hard and soft aspects.
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Convenience
To maximize convenience, we will build a network connecting regions across Japan and global travel destinations.
