We offer a variety of assistance for pregnant women, customers with children, the elderly, or those who require wheelchairs etc., to make travel comfortable for as many customers as possible.
- (Opens a new window)Baby care support
Support for customers with babies
- (Opens a new window)Mother care support
Pregnant customer support
- (Opens a new window)Kids care support
Child travel support
- (Opens a new window)Senior Support
Elderly customer support
Haneda Airport Smile Support Counter
You can perform your boarding procedures at the special counter, designed with Universal Design considerations.
Smile Support Brochure
We will assist you on your journey, including providing oxygen bottles, emergency medical transportation, and advanced medical transportation.
- * The JAL Group refers to customers with reduced mobility or who are sick or injured as "Priority (Preferred) Guests", and offer a variety of services for them.
Priority Guest Support Brochure
Reservations for Medical oxygen bottles, stretchers (cots) also available.
Special medical flights for heart or lung transplant surgery require specialized knowledge and prior arrangement of the installation of medical equipment, the provision of power from the aircraft for medical equipment, and related technologies, as well as information about the destination and immigration etc.
JAL has conducted more than 60 flights, including infants, to transport patients from Japanese hospitals to overseas hospitals for heart or lung transplant surgery.
- (Opens a new window)On-board services for babies and children
Information about on-board services for babies and children
- (Opens a new window)JAL Family Service
JAL provides a detailed range of unique services for people that are visiting their families from overseas postings or appointments. We offer a dedicated lounge, as well as support for children travelling alone.
JAL empty-hand service
We will pick up your baggage from your home, and deliver it to your final destination. We will also deliver your baggage on your return, so that you can enjoy a light, empty-handed trip.