Broadcast of Awareness Video Regarding Customer Harassment

In anticipation of the partial amendments to the Act on Comprehensively Advancing Labor Measures this coming October, public awareness of countermeasures against customer harassment is increasing. In the airline industry, protecting the physical and mental well-being of employees and maintaining the safe operation of aircraft are urgent priorities. The JAL Group, alongside member companies of the Scheduled Airlines Association of Japan (SAAJ), is committed to fostering a work environment where staff can work with peace of mind. This ensures the continued provision of comfortable, high-quality service to all customers.

In collaboration with the SAAJ, a joint awareness video has been produced. The goal is to build warm relationships where both customers and employees show mutual care and respect, creating a "Kind and Gentle Air Travel" experience together. The video outlines nine specific types of prohibited conduct - including actions that obstruct operations, verbal abuse, and defamation on social media - and clarifies the industry-wide commitment to taking a firm stance against such behavior.

Broadcast Locations and Schedule;
*At Airports (Starting May 1, 2026): Haneda, Narita, New Chitose, Itami,Fukuoka and Naha
*Inflight (Starting June 1, 2026, sequentially)

April 28, 2026
Japan Airlines