Key areas and issues to work on towards sustainability (-fiscal 2022)
4 areas/22 issues the JAL Group will be working on
We have stated the four key areas "Environment", "People", "Communities" and "Governance", and classified them into 22 issues to work on per area.
Key initiatives towards sustainability
The JAL Group has set mid-term goals in each of the "four areas/22 issues" that we are working on, and will promote ESG management to achieve the SDGs, aiming to realize a sustainable society through business activities.
E （Environment）
Addressing Climate Change
Reduction of CO2 emissions
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| CO2 emission Scope 1 [aviation] | 9.09 million tons | 4.39 million tons | 6.18 million tons | 8.19 million tons | Below 9.09 million tons |  |
| CO2 emission per revenue ton kilometer (RTK) | 1.0648kg-CO2/ton kilo | 1.3763kg-CO2/ton kilo | 1.2751kg-CO2/ton kilo | 1.0829kg-CO2/ton kilo | 0.8187kg-CO2/ton kilo | |
| CO2 emission Scope 2 [ground facilities] | 57,000 tons | 51,000 tons | 53,000 tons | 56,000 tons | 54,000 tons | |
| Ratio of fuel-efficient aircraft | 82% | 84% | 85% | 86% | 86% | |
| Ratio of SAF loaded in total fuel amount | 0.0001% Loaded to all 5 delivered A350 aircrafts |
0.0000009% Loaded domestically produced SAF in Japan domestic regular flights |
0.0002% ・Loaded to 4 A350 delivery flights ・Loaded 2 different types of SAF to Japan domestic regular flights |
0.004% | Replace 1% of total fuels to SAF | |
| Amount of reduction by JAL Green Operations (reducing CO2 emissions in daily operations) | 157,000 tons （1.7% of total emission） |
82,000 tons （1.8% of total emission） |
142,000 tons （2.3% of total emission） |
195,000 tons (2.4% of total emissions) | Reduce 2.5% amount of CO2 emitted from aircraft |  |
| Number of JAL Carbon Offset visitors | *Tracked from FY21 Q4 | 13,122 people (1.5 times v.s. FY21) | 30,000 people (3.4 times v.s. FY21) | |
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Effective Use of Limited Resources
Plastic use reduction
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Reduction ratio of new petroleum derived single plastic use items in in-house standard products used in-flight and in lounges | 2.5% | 10.4% | 25.0% | 45.0% | 100.0% |  |
| Ratio of eco-friendly material in plastic bags used in airports and cargo transport | *started from FY20 | 87.6% | 90.0% | 91.0% | 100.0% |
In-flight meals disposal reduction
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Number of routes with meal pre-cancellation service introduced | *started from FY20 | 7 routes (18% of 39 routes) |
19 routes (48% of 39 routes) |
All routes | All routes |  |
| Recycling ratio of cooking residue in preparing inflight meals | 7.7% | 28.0% | 34.0% | 100% | 100% |
Paper reduction
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Paperless in cargo sheds | - | - | - | - | Complete paperless in JAL flights |  |
Precaution of Environmental Pollution
Industrial waste reduction
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Final disposal rate | 0.3% | 0.6% | 0.3% | 0.6% | Keep below 1% |  |
Noise Reduction
Operation with low-noise aircrafts
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Ratio of ICAO Chapter 4 standard compliant aircraft | 100% | 100% | 100% | 100% | 100% |  |
Biodiversity Conservation
Prevention of illegal wildlife trade
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Number of violations (number of illegal wildlife transported/violations against ESG risk foodstuff and commodity guidelines | ー | ー | ー | 0 times | 0 times | |
Use of certified products
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Ratio of paper items with international certification in consideration with forest resources | 24.2% | 66.5% | 66.5% | 87.8% | 100% | |
S （People）
Accessibility
Promotion of boarding passengers who feel barriers to travelling
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Ratio of such passengers onboard | 0.36% | 0.29% (0.8 times v.s. FY19) |
0.64% (1.8 times v.s. FY19) |
0.71% (1.9 times v.s. FY19) |
2.5 times v.s. FY19 | |
| Number of wooden chairs which do not get caught in metal detectors | 478 wheelchairs | 478 wheelchairs | 478 wheelchairs | 508 wheelchairs | 580 wheelchairs |
Workstyle Innovation
Improvement of working productivity
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Total work hours | 1,862 hours/person | 1,878 hours/person | 1,890 hours/person | 1,884 hours/person | 1,850 hours/person |  |
| Ratio of annual paid leave taken | 79.0% | 71.5% | 74.5% | 81.0% | 100% | |
| Monthly overtime/working hours on holidays per employee | 9.5 hours/person | 8.0 hours/person | 9.9 hours/person | 10.5 hours/person | 4 hours/person （linked with the annual total work hour target of 1,850 hours） |
Promotion of diverse workstyles
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Cumulative total number of people who used telework | 36,105 people | 336,287 people | 346,167 people | 277,028 people | Track record | |
| Number of workcation/bleisure system used | 247 times （workcation only） |
918 times | 1,533 times | 1,521 times | Track record |
Diversity and Inclusion
Promotion of diverse talent participating actively in work
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Ratio of disabled staff hiring*1 | 2.62% | 2.67% | 2.64% | 2.75% | 3.2% |  |
| Ratio of female managers*2 | 18.4% | 19.5% | 21.9% | 22.8% | 30.0% | |
| Number of people who used childcare leave system | 743 people | 946 people | 934 people | 1,089 people | Track record |  |
| Number of people who used nursing care leave system | 53 people | 40 people | 20 people | 42 people | Track record | |
*1：Combined data for Japan Airlines Co., Ltd. and its special subsidiary JAL Sunlight Co., Ltd.
*2：Data of the JAL Group
Respect for Human Rights
Conducting of Human Rights Due Diligence
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Ratio of actions taken towards Human Rights Due Diligence | *Tracked from FY22 | 100% | 100% |  |
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Human Resources Development
Enhancement of employee training
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Training hours per person | 72.3 hours/person | 277.1 hours/person | 162.3 hours/person | 259.4 hours/person | Track record |  |
| Training cost per person | ¥449,480 /person | ¥109,321 /person | ¥84,469 /person | ¥138,651 /person | Track record |
Improvement of employee satisfaction
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Ratio of actively engaged employees | 54.4% | 54.4% (no survey) | 51.7% | 51.7% (no survey) | 64.4% | |
Wellness
Improvement of health check-up ratio
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Ratio of check-ups taken by employee | 100% | 100% | 100% | 100% | Keep 100% |  |
| Ratio of check-ups taken by family members | 37.5% | 36.0% | 40.7% | 47.1% | 75% |
Ratio improvement of gynecological check-ups
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Ratio of breast cancer check-up taken (including family members) | 36.7% | 43.4% | 64.6% | 65.5% | 70% | |
| Ratio of uterine cancer check-up taken (including family members) | 30.7% | 38.6% | 58.4% | 60.5% | 60% |
Preventing the Infection Spread
Activation of medical items transportation
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Weight of transported medical items | 610 tons | 721 tons (+18% v.s. FY19 result) |
1,172 tons (+92% v.s. FY19 result) |
1,363 tons (+123% v.s. FY19 result) |
+50% v.s. FY19 result |  |
S （Communities）
Promotion of Inbound Tourism
Promotion of passengers from outside of Japan boarding on Japan domestic flights
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Number of people boarded | 701,240 people | 49,188 people | 121,844 people | 582,180 people | 1,505,000 people |  |
Expansion of service due to more contracts
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Number of contracted flights from overseas airlines for passenger/cargo | 87,000 flights | 9,000 flights | 17,000 flights | 29,000 flights | 128,000 flights | |
Regional Revitalization
Increase of tourists and cargo to regional areas
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Ratio of increase (passenger) | - | -74.2% v.s. FY19 result *excluding LCC |
-59% v.s. FY19 result *excluding LCC |
-15% v.s. FY19 result | +10% v.s. FY19 result | |
| Ratio of increase (cargo) | - | -30% v.s. FY19 results | -34% v.s. FY19 results | -17% v.s. FY19 results | +10% v.s. FY19 result |
Expansion of related population by arranging ways to go to regional areas
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Measures to preserve the environment of regions and inviting people to regions | - | - | - | 12 measures | 25 measures | |
Disaster Restoration Assistance
Disaster relief
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Amount of money donated by Charity Miles | ¥9,208,500 | ¥11,328,500 | ¥0 | ¥4,611,500 | Track record |  |
Route Network Expansion
Preserving and development of regional routes including island routes
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Number of Domestic sites (including code share) |
62 sites | 61 sites | 61 sites | 64 sites | 65 sites | |
Convenience in Mobility and Daily Life
Commercialization of drone logistics/”flying cars” air taxi
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Realization of commercialization | - | - | - | - | FY23: commercialization of drone logistics FY25: commercialization of air taxi |
 |
Community Relations
Promotion of volunteerism
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Number of people joined | 7,745 people | 9,772 people | 6,125 people | 5,198 people | Track record |  |
| Total hours | 51,734 hours | 33,600 hours | 27,952 hours | 21,361 hours | Track record |
“Support children’s dreams” project
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Miles donated | *started from FY22 | 3,843,000 miles | 3,000,000 miles | |
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Nurturing the next generation
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Number of people who joined the SORAIKU®*3 | 191,840 people | 20,435 people | 50,147 people | 52,586 people | Track record | |
*3: Activities in order to think about their own futures, future of Japan, the World and the Earth by experiencing the wonder of the skies
G （Governance）
Fair Business Practices (compliance)
Compliance to the Corporate Governance Code
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Compliance rate | 100% | 100% | 100% | 100% | Keep 100% |  |
Function improvement of Board of Directors
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Ratio of External Directors | 30% | 30% | One third | One third | Over one third | |
| Attendance ratio of External Directors and Auditors to Board of Directors | 98.3% | 100% | 100% | 99.6% | Keep over 80% |
Prevention of information leakage
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Number of incidents occurred | 0 cases | 2 cases*4 | 0 cases | 2 cases | 0 cases |  |
*4: Number of incidents reported to authorities as information leakage
Prevention of corruption and bribery
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Number of corruption and bribery | 0 cases | 0 cases | 0 cases | 0 cases | 0 cases | |
Responsible Procurement
Supply chain management
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Soundness confirmation ratio of primary suppliers | 18% | 37% | 62% | 81% | 100% |  |
| Number of regulatory safety audits of all caterer factories and in-flight supply storerooms per year | 2 times | 2 times | 2 times | 2 times | 2 times |
Robust Risk Management (strengthening BCM)
Improvement of BCP effectiveness
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Results of FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Number of exercises conducted per BCM | 1 time | 1 time | 4 times | 4 times | 2 times |  |
Disclosure
Reinforcement of information disclosure in Sustainability pages of the Corporate website
| Performance indicators | Results of FY19 | Results of FY20 | Results of FY21 | Target for FY22 | Target for FY25 | Contribution to SDGs |
|---|---|---|---|---|---|---|
| Number of views | 765,912 | 786,229 | 893,469 | 840,170 | Over 1,000,000 | |