Top Message

TOTTORI Mitsuko
Representative Director, President
Chief Executive Officer
Japan Airlines Co., Ltd

April, 2025

FY2024 was a year of profound reflections and strong commitments to safety. While the entire airline industry was working on emergency measures following the accident at Haneda Airport at the beginning of the year, we experienced a series of safety events and received two Administrative Guidances from the Ministry of Land, Infrastructure, Transport and Tourism (MLIT). We deeply apologize for this.
Management will take the lead in preventing recurrence and restoring trust.

On the other hand, looking at the global skies, a series of serious aviation accidents have occurred in a short period of time, and new risks have emerged. All operations of the JAL Group are constantly linked to safety somewhere down the road. We will continue to proactively protect safety by promptly collecting, analyzing, and evaluating information on case studies of other airlines as well, so that our customers can use our services with peace of mind.

Safety is a fundamental premise of the JAL Group. It has been and will continue to be our mission. This year marks 40 years since the JL123 Mt. Osutaka accident.
We will pass on the importance of safe operations to the next generation. With a strong desire to protect our customers at all times, all of us will work together to ensure safety.