Top Message

TOTTORI Mitsuko
Representative Director, President
Chief Executive Officer
Japan Airlines Co., Ltd

March, 2026

In FY2025, we received Administrative Guidance due to alcohol-related issues by flight crew members and inappropriate maintenance procedures within the Group’s aircraft maintenance division. We sincerely apologize once again and pledge that management will continue to take the lead in making every effort to prevent recurrence.

We also take very seriously the occurrence of injury accidents caused by turbulence during flight, as well as serious incidents. We will further strengthen our efforts to achieve zero accidents and zero serious incidents.

We have newly formulated the "JAL Group Management Vision 2035."
Looking ahead ten years into the future, while the utilization of technologies such as AI is expected to contribute to greater safety and peace of mind, there is also a concern that excessive dependence on digital technology could pose new risks. Even as technology advances, we will always keep in mind that the last line of defense for safety lies in people.

We will faithfully pass on the lessons learned from accidents including the Mt. Osutaka accident to the next generations, and continue to be a group of professionals dedicated to pursuing safety and peace of mind.