Accessibility

At Japan Airlines, we established an in-house qualification system "JAL Accessibility Assistant" in FY 2021, aiming to provide "the inflight environment where everyone can enjoy traveling with peace of mind and smiles".
From the planning stage of the qualification, employees^* of JAL Sunlight co., Ltd.This page will open in a new window, a special subsidiary group of the JAL Group, participated in creating inclusive learning materials combining the perspectives of flight attendants with those of people who experience barriers when flying.
Cabin attendants who have attained the rank of Specialist, the highest of the three levels of qualification, have been wearing the Specialist badge since FY2024.
*Employees who use wheelchairs, have visual impairments, hearing impairments, developmental disabilities, or mental disabilities

JAL provides some programs with audio description and closed captions.
(*Available on selected routes)

In addition, some aircrafts are equipped with visual support such as screen magnification, color correction and talkback, etc., allowing passengers with visual support to have environments to enjoy inflight entertainment.
Please note that visual support is available on the following aircraft: Airbus A350-1000

JAL SMART AIRPORT is being developed at several Japanese domestic airports* to improve convenience and create new value for all customers, including the establishment of SPECIAL ASSISTANCE counters for customers who need special assistance when boarding flights.

*Kushiro, Sapporo (New Chitose), Aomori, Sendai, Tokyo (Narita), Tokyo (Haneda), Komatsu, Nagoya (Chubu), Osaka (Itami), Osaka (Kansai), Hiroshima, Izumo, Tokushima, Matsuyama, Fukuoka, Oita, Nagasaki, Kumamoto, Miyazaki, Kagoshima, Amami, Okinawa (Naha), Ishigaki, Miyako airports

Under the theme “Sky Challenge,” we provide a video and a brochure that explain the steps of using air travel, so that first-time flyers, customers who feel anxious, those who are unfamiliar with air travel, and customers with intellectual or developmental disabilities can use our services with confidence.
Please see "Sky Challenge"This page will open in a new window for details.(Japanese only)

We offer Simulated boarding events that allows customers to check the boarding process in advance, with the aim of alleviating the anxiety of air travelers who feel barriers in terms of transportation.

Using a simulated training facility that reproduces the onboard equipment of an airplane as well as actual parked aircraft, participants can experience the entire process from check-in at the airport, boarding, how to spend time inside the cabin, to disembarkation.

Through this experience, we hope to make air travel feel more accessible and provide the option of “being able to travel by plane anytime.” We support expanding your range of activities and creating opportunities to connect with a broader world.

in Tokyo

in Osaka

JAL staff with extensive knowledge of travel, provide direct recommendations and information on domestic and overseas sightseeing, carefully selected from JAL's unique perspective.

Please see "OnTrip JAL"This page will open in a new window for details.(Japanese only)

We offer some plans that includes use of our Universal Room—designed to ensure a comfortable stay for guests who use wheelchairs or who need extra support with mobility.
Please see "Universal Rooms Feature"This page will open in a new window for details.(Japanese only)

We offer a special plan limited to one group per day that provides an accessible sightseeing welfare taxi equipped with powered seats for easy boarding and alighting.
Please see "Fly Again, Nagasaki"This page will open in a new window for details.(Japanese only)

In January 2019, JAL officially joined The Valuable 500, an international initiative aimed at promoting disability inclusion in business which was advocated at the World Economic Forum (Davos Conference).

With Caroline Casey, who advocated for The Valuable 500.