Procurement Information
Basic Concept
The JAL Group is aware of the need to gain the cooperation and support of many business partners to operate its flights and provide products and services to customers on a daily basis. Therefore, we strive to build strong partnerships with suppliers based on mutual trust by ensuring fair and transparent procurement activities and showing our appreciation for their support, as explained below.
1. Fair and transparent procurement
When selecting business partners, we comprehensively assess a broad range of factors, such as product and service quality, costs and delivery periods, the company's reputation, ESG perspective, and sustainability initiatives. We also ensure fair and transparent procurement activities by offering numerous opportunities for domestic and international business partners to do business with the JAL Group.
2. Providing safe and secure services to our customers
To deliver peace of mind to customers when they board our flights, we cultivate a culture of safety as top priority with business partners and conduct rigorous quality management to offer the finest hospitality.
3. Promoting sustainable procurement
We work with business partners to build sustainable supply chains, including initiatives aimed at legal compliance, global environment preservation, respecting of human rights, appropriate labor practices, and fair business practices.
Notice
[Important] Introduction of Coupa
We will be transitioning to a new procurement management system, "Coupa," in January 2027.
To ensure a smooth transition, we will post operation manuals and related materials on this website as they become available, and will provide updates on the transition on an ongoing basis.
Please note that we plan to discontinue the use of our current system, "SAP Ariba," in June 2027.
We will provide further details regarding the schedule leading up to the discontinuation of SAP Ariba in the future.
SAP Ariba
The JAL Group utilizes SAP Ariba with the aims of "strengthening compliance," "improving operational efficiency," and "strengthening our financial structure."
(Please note that certain items, such as aircraft, aircraft parts, fuel, and in-flight meals, are excluded.)
Through SAP Ariba, you can conduct various procurement processes online, including obtaining estimates, receiving orders, and billing.
- Please note: Due to the transition to our new system (Coupa), we have currently suspended the issuance of new ANID (Ariba Network ID) for SAP Ariba.
When Using SAP Ariba
When logging into SAP Ariba via an RFQ (Request for Quote) email, you may encounter the following error message:
"You do not have the appropriate permissions to access this page. Please contact your account administrator to request access to this page."
If this occurs, we kindly ask you to send the following information to [an-info@jal.com].
- Your Ariba Network ID (ANID)
- Company name and the contact person's name
- A screenshot of the error message
We sincerely apologize for the inconvenience.
SAP Ariba Materials & Inquiries
The user manuals are available below.
If you have any questions, please contact our Procurement Department representative or reach out to us at [an-info@jal.com].