ISO26000 is a guidance on social responsibility issued by the International Organization for Standardization (ISO)in November 2010. It provides guidelines for organizations including businesses to operate in a socially responsible way.
ISO26000 defines seven principles of social responsibility; 1.Accountability, 2.Transparency, 3.Ethical behavior, 4.Respect for stakeholder interests, 5.Respect for the rule of law, 6.Respect for international norms of behavior, 7.Respect for human rights. It presents seven core subjects that every user of ISO26000 should consider and guidelines for effective actions for each core subject.
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| Core Subject | Subject | Relevant Pages in JAL Report |
Relevant Sections in Web Site |
|---|---|---|---|
| 6.2 Organizational Governance |
Organizational governance | P6-13 "Top Management Interview" P72-73 "CSR Policy" P88-91 "Corporate Governance" P92-93 "Risk Management System" P94 "Lead Independent Outside Director Discusses JAL Corporate Governance" |
- JAL Group Corporate Policy - JAL Philosophy - Corporate Governance - Executive Officers （Executive Officers, Our management team/Diversity in management, Compensation for directors and corporate auditors/Term of office of directors and executive officers Compliance （Compliance System, Whistleblowing System, Eliminating antisocial parties） - Risk Management （Risk Management System, Privacy Policy, Business Continuity Plan (BCP)） |
| 6.3 Human Rights |
Due diligence | P26 "JAL Philosophy" | - Our pledge to promote human rights - JAL Philosophy - Participation in the UN Global Compact - Sedex Global Membership |
| Human rights risk situations | P26 "JAL Philosophy" | - Our pledge to promote human rights - JAL Philosophy - Participation in the UN Global Compact - Sedex Global Membership |
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| Avoidance of complicity | P26 "JAL Philosophy" | - Our pledge to promote human rights - JAL Philosophy - Participation in the UN Global Compact - Sedex Global Membership |
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| Resolving grievances | － | - Contact for reporting and consultation －Consultation for Employees －Whistleblowing System －Contact us |
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| Discrimination and vulnerable groups | P74 "Qualified personnel extending full support and assistance" P75 "Program for actual pre-flight experience" P85 "SKY BATON" Passing the baton to younger generations to create the future of the Tohoku region P86 "JAL Schorlarship Program" P86 "Support for UNICEF" |
- JAL Smile Support Service - Creating pleasant workplaces for employees with disabilities - JAL Priority Guest Support |
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| Civil and political rights | － | － | |
| Economic, social, and cultural rights | P74 "Qualified personnel extending full support and assistance" P75 "Program for actual pre-flight experience" P85 "SKY BATON" Passing the baton to younger generations to create the future of the Tohoku region |
- JAL Smile Support Service - Creating pleasant workplaces for employees with disabilities - JAL Priority Guest Support |
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| Fundamental principles and rights at work | P26 "JAL Philosophy" | - Our pledge to promote human rights - JAL Philosophy - Participation in the UN Global Compact - Sedex Global Membership |
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| 6.4 Labor Practices |
Employment and employment relationships | P62-63 "Creating Workplace Where Diverse Human Resources Can Participate" P64 "Changing Workstyles" |
- JAL Group's Human Resources Policy - Our pledge to promote human rights - Industrial Relations |
| Conditions of work and social protection | P66-67 "Promoting Diversity Including Promoting of Women's Careers" | - JAL Group's Human Resources Policy - Our pledge to promote human rights - Promoting Diversity (Message from Top Management on Promoting the Participation of Diversified Human Resources, Promoting Women's Careers, Promoting More Flexible Workstyles and Greater Work-Life Balance, Project for Changing Workstyles, Support for Balancing Work and Family, Creating pleasant workplaces for employees with disabilities, Group Management Program , Global Human Resources Policy, Human Resources Data) |
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| Social dialogue | － | - JAL Group's Human Resources Policy - Our pledge to promote human rights - Workplace Culture Improvement/Due Diligence (Cultivating a corporate culture of praising one another, Intragroup communication, ES Survey, Consultation for Employees) |
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| Health and safety at work | P65 "Health Management" | - JAL Group's Human Resources Policy - Our pledge to promote human rights - Workplace Culture Improvement/Due Diligence (Cultivating a corporate culture of praising one another, Intragroup communication, ES Survey, Consultation for Employees) |
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| Human development and training in the workplace | P62-63 "Creating Workplace Where Diverse Human Resources Can Participate" | - JAL Group's Human Resources Policy - Our pledge to promote human rights - Nurturing Human Resources (JAL Group Basic Education and Training Program, JAL Philosophy Education , JAL Group Orientation Training for New Staff) |
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| 6.5 The Environment |
Prevention of pollution | P4-5 "Financial/Non-financial Highlights" P76-77 "The Environment" P78-79 "Environment: Action Plan" P110 "ESG Data" |
- Environmental Activities Vision - Eco-First Commitment - Biodiversity Policy of the JAL Group |
| Sustainable resource use | P4-5 "Financial/Non-financial Highlights" P76-77 "The Environment" P78-79 "Environment: Action Plan" P110 "ESG Data" |
- Environmental Activities Vision - Eco-First Commitment - Biodiversity Policy of the JAL Group - Waste reduction and resource recycling initiatives |
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| Climate change mitigation and adaptation | P4-5 "Financial/Non-financial Highlights" P76-77 "The Environment" P78-79 "Environment: Action Plan" P110 "ESG Data" |
- Environmental Activities Vision - Eco-First Commitment - Biodiversity Policy of the JAL Group - Environmental targets of the airline industry |
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| Protection of the environment, biodiversity and restoration | P4-5 "Financial/Non-financial Highlights" P76-77 "The Environment" P78-79 "Environment: Action Plan" P110 "ESG Data" |
- Environmental Activities Vision - Eco-First Commitment - Biodiversity Policy of the JAL Group - JAL Happy Eco Project |
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| 6.6 Fair Operating Practices |
Anti-corruption | - | - Compliance (Compliance System, Eliminating antisocial parties) |
| Responsible political involvement | - | - | |
| Fair competition | - | - | |
| Promoting social responsibility in the value chain | - | - With our business partners (Procurement information, Sedex Global Membership, JAL Group Supplier Code of Conduct) |
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| Respect for property rights | - | - Risk Management (Risk Management System, JAL Group's Basic Policies on Information Security and the Protection of Personal Information, Handling of Personal Information by JAL Group Airlines) |
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| 6.7 Consumer Issues |
Fair marketing, factual and unbiased information and fair contractual practices | P20-23 "Becoming the Leading Company in Safety" P24-25 "All JAL Staff Are United in Efforts to Ensure Customer Safety from Check-in to Arrival at Their Destination" P52-53 "On-time Performance: JAL's provision of essential quality" P54-55 "On-time Performance: Collaborative system supporting the world's No.1 on-time arrival rate" P56-57 "Comfort: Making travel increasingly comfortable" P58-60 "Comfort: A spirit of hospitality enga5ging unparalleled service" P74-75 "Safety and Sense of Security" |
- Providing safe services （Safety and Flight Information, JAL Priority Guest Support, JAL Universal Design, JAL Smile Support Service, Food Safety and Reliability） |
| Protecting consumers’ health and safety | P20-23 "Becoming the Leading Company in Safety" P24-25 "All JAL Staff Are United in Efforts to Ensure Customer Safety from Check-in to Arrival at Their Destination" P52-53 "On-time Performance: JAL's provision of essential quality" P54-55 "On-time Performance: Collaborative system supporting the world's No.1 on-time arrival rate" P74-75 "Safety and Sense of Security" |
- Providing safe services （Safety and Flight Information, JAL Priority Guest Support, JAL Universal Design, JAL Smile Support Service, Food Safety and Reliability） |
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| Sustainable consumption | P20-23 "Becoming the Leading Company in Safety" P24-25 "All JAL Staff Are United in Efforts to Ensure Customer Safety from Check-in to Arrival at Their Destination" P52-53 "On-time Performance: JAL's provision of essential quality" P54-55 "On-time Performance: Collaborative system supporting the world's No.1 on-time arrival rate" P56-57 "Comfort: Making travel increasingly comfortable" P58-60 "Comfort: A spirit of hospitality engaging unparalleled service" P74-75 "Safety and Sense of Security" |
- Providing safe services （Safety and Flight Information, JAL Priority Guest Support, JAL Universal Design, JAL Smile Support Service, Food Safety and Reliability） |
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| Consumer service, support, and complaint and dispute resolution | P20-23 "Becoming the Leading Company in Safety" P24-25 "All JAL Staff Are United in Efforts to Ensure Customer Safety from Check-in to Arrival at Their Destination" P52-53 "On-time Performance: JAL's provision of essential quality" P54-55 "On-time Performance: Collaborative system supporting the world's No.1 on-time arrival rate" P56-57 "Comfort: Making travel increasingly comfortable" P58-60 "Comfort: A spirit of hospitality engaging unparalleled service" P74-75 "Safety and Sense of Security" |
- Contact us | |
| Consumer data protection and privacy | P92-93 "Risk Management System" | - Protection of information and privacy of customers （JAL Group's Basic Policies on Information Security and the Protection of Personal Information, Handling of Personal Information by JAL Group Airlines） |
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| Access to essential services | - | - | |
| Education and raising awareness | P20-23 "Becoming the Leading Company in Safety" P24-25 "All JAL Staff Are United in Efforts to Ensure Customer Safety from Check-in to Arrival at Their Destination" P52-53 "On-time Performance: JAL's provision of essential quality" P54-55 "On-time Performance: Collaborative system supporting the world's No.1 on-time arrival rate" P56-57 "Comfort: Making travel increasingly comfortable" P58-60 "Comfort: A spirit of hospitality engaging unparalleled service" P74-75 "Safety and Sense of Security" |
- Providing safe services （Safety and Flight Information, JAL Priority Guest Support, JAL Universal Design, JAL Smile Support Service, Food Safety and Reliability） |
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| 6.8 Community Involvement and Development |
Community involvement | P82-83 "Bridging Japan and the World" P44-45 "Participation in Regional Revitalization Efforts" |
- Fundamental Policy - Community Participation and Development Achievements - With staff volunteers （Volunteer Activities, Tohoku Cotton Project） |
| Education and culture | P84-86 "Nurturing the Next Generation" | - Fundamental Policy - Community Participation and Development Achievements |
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| Employment creation and skills development | P82-83 "Bridging Japan and the World" P44-45 "Participation in Regional Revitalization Efforts" |
- Fundamental Policy - Community Participation and Development Achievements - Contributing to regional and global society （JAL Charity Miles, Support for charitable activities, Santa Clause Riding on a Plane） |
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| Technology development and access | - | - | |
| Wealth and income creation | P44-45 "Participation in Regional Revitalization Efforts" | - Fundamental Policy - Community Participation and Development Achievements - Contributing to regional and global society （JAL Charity Miles, JAPAN PROJECT, Support for charitable activities, Santa Clause Riding on a Plane） |
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| Health | - | - | |
| Social investment | P82-83 "Bridging Japan and the World" P44-45 "Participation in Regional Revitalization Efforts" |
- Fundamental Policy - Community Participation and Development Achievements - Contributing to regional and global society （JAL Charity Miles, Support for charitable activities, Santa Clause Riding on a Plane） |