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Nine Flight Safety Initiatives

EVOLVE THE SAFETY MANAGEMENT SYSTEM TO THE WORLD’S HIGHEST STANDARD

We will remove seeds of unsafe events or factors which may lead to accidents by gathering group-wide safety information, evaluating safety levels based on vast data, and identifying vulnerabilities.

Risk Management Using an Integrated Safety Database

Integrate distributed safety information to enhance the quality of analysis and measures and manage risk efficiently. In fiscal 2019, we intend to firmly establish safety management based on data, improve database functions, periodically monitor SPI (*), and expand the scope of use.

(*) Safety Performance Indicator: An indicator to monitor safety conditions

Enhancement of Error Analysis Based on Human Factors and Implementation of Countermeasures

We prevent human error by analyzing environmental and organizational factors and taking countermeasures. In fiscal 2019, we will enhance the HFACS (*) analysis so that it can be easily used in a wider range of fields, and aim to further disseminate it throughout the Group. In addition, we will strengthen our human error analysis capabilities by introducing interview methods and take measures based on human factors to prevent recurrence.

(*) Human Factors Analysis Classification
System A method of preventing human error by analyzing not only unsafe actions but also potential causes of an event and correcting procedures, working environments and organizational factors.

Eradication of Safety Risk Caused by Alcohol Consumption

We regard drinking as a safety issue and eradicate acts that affect flight safety. We will eradicate the impact of drinking on safety by implementing measures concerning drinking, monitoring through internal audits and raising awareness among all employees.

Further Promotion of Measures to Prevent Falling Objects

A route to pass over the city center is planned in accordance with the increase of the landing and departure slots at Haneda Airport in 2020. In order to further promote measures to prevent falling objects from aircraft, we will strengthen daily inspections and implement swift measures by collecting and analyzing a wide range of information on irregularities. We will also promote further measures in cooperation with other airlines and manufacturers.

Efforts to Ensure Customer Ease of Mind

In addition to flight safety, we will address a wide range of safety issues, including customer injuries and measures to prevent unruly passengers, in order to restore customer trust and provide greater ease of mind. We also use safety management system to help resolve issues other than safety management, such as quality control.

EVOLVE THE SECURITY MANAGEMENT SYSTEM TO THE WORLD’S HIGHEST STANDARD

We will raise security awareness and increase sensitivity of all JAL Group staff and enhance the Security Risk Manegement

Reliable Operation of Security Management System

We will maintain a high level of aviation security throughout the Group by systematically analyzing, evaluating, and managing security risks. In fiscal 2019, we will monitor and improve the security system through security audits and other means, and promote the establishment of the group-wide security management system. In preparation for the 2020 Tokyo Olympic and Paralympic Games, we will make thorough preparations, including countermeasures in cooperation with the national government and upgrading security check equipments.

Cultivate Security Awareness of All Staff

We will enhance security awareness and sensitivity regarding security so that all employees can appropriately take initial actions and report incidents. In fiscal 2019, we will continue to raise awareness of security through security campaigns, airport roving, and regular dissemination of security awareness information.

PASS ON LESSONS LEARNED FROM ACCIDENTS

We engrave the importance of safety on our minds and maintain flight safety.

Implementation of Safety Awareness Education Based on Principle of the Three Actuals

We will pass on the lessons learned from past accidents through safety awareness education based on the Three Actuals (Genchi, Genbutsu and Gennin). In addition to continuing education in fiscal 2019, we will further enhance the quality of learning by enhancing the materials provided by the Safety Promotion Center and by providing opportunities to pass the experiences of the actual persons who experienced accidents in the past down the generations.

Implementation of Emergency Evacuation Training

We conduct training to raise employee awareness of the need to be involved and to take appropriate action in the event of an emergency evacuation. In fiscal 2019, we will provide training opportunities for overseas staff and employees with disabilities, and promote the participation of all employees by utilizing external training facilities, too.

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