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Wellness Promotion

Basic Concept

The JAL Group recognizes that the physical and mental health of all its employees and their families is of utmost importance for the Group’s business activities and is promoting the following initiatives.

JAL Wellness Declaration

Our employees, the company and the Health Insurance Association are working together to maintain the physical and mental health of all employees in order to “pursue the material and intellectual growth of all our employees” as stated in the Corporate Policy.

Message from the Chief Wellness Officer

Shinichiro Shimizu

Executive Vice President

Creating healthy and vibrant workplaces
As Chair of the JAL Wellness Promotion Committee, we strongly promote health management of the JAL Group.
I believe that it is of utmost importance to create workplaces where every employee will be able to work cheerfully and energetically each day. Firstly, it is vital that all employees value their "physical and mental health" and of their families and create a happy workplace for working with self-motivation and vitality while caring for the health of their colleagues. Flight safety and unparalleled service for our customers are dependent on the good health of our employees. I also feel that a healthy body will lead to living a fulfilling life.Health management improves employee safety and health, the core foundations of the company.
Every employee must make an effort to promote JAL Wellness in the workplace, I would like all employees to work at the center of the vortex and promote health measures that fit their workplace so that everyone can work with vitality. Leaders of departments and workplaces are encouraged to support their initiatives. Let's promote JAL Wellness together.

Occupational Safety and Health Policy

Every workplace has established a Safety and Health Committee or Health Committee according to the business content or staff headcount, appoints a safety and health manager, industrial physician, safety manager and health manager, and conducts occupational safety and health management activities in accordance with the law. Maintenance departments and cabin attendant departments have established a department and staff in charge of health and safety, which conduct risk assessments and share hazards to prevent occupational accidents.

Regular Medical Check-ups (Including Cancer Screening Tests and Health Insurance Association Measures)

We conduct regular medical check-ups,and medical check-ups for specified workers, for working abroad and as prescribed by law. We aim to maintain a high consultation rate by creating a workplace environment that facilitates medical check-ups for every employee. Specific medical check-ups can be undertaken from 35 years and over to allow employees to act early to prevent lifestyle diseases. Some non-statutory items can be individually selected.

Occupational Health Activities

We conduct specified medical check-ups, lifestyle disease check-ups, comprehensive medical examinations and gynecology check-ups conducted by the Health Insurance Association, and to treat family and women’s healthcare needs, conduct and recommend various medical check-ups conducted by the Health Insurance Association. In particular,up to 20,000 yen for a gynecology check-up is covered by the Health Insurance Association.

Employee healthcare

Medical consultation

Occupational health staff such as doctors and nurses provide consultation when a detailed examination and/or treatment is necessary as a result of a medical check-up, consultation on industrial illness and injuries, and consultation on healthcare when working abroad.

Support when returning to work after leave

When an employee returns to work after a long absence due to illness or injury, his/her department and occupational health staff such as industrial physicians and nurses closely coordinate to support the employee according to his/her situation.

Interviews on long work hours

We interview employees who worked overtime for over 70 hours a month or over 35 hours for 3 consecutive months. Our standards are more stringent than the mandatory standards established by law, and based on findings from the interview, we provide advice and guidance to the employees and their organizations.

Mental support system

We have an in-house consultation and interview system with doctors and counselors on duty for employees to consult at any time. In addition to in-house mental health seminars, we provide information on external contacts.

Back pain prevention measures

We hold back pain prevention seminars by a trainer mainly for maintenance, airport passenger traffic, cargo and ground handling departments. For cabin attendants, the trainer provides guidance on body conditioning at new employee orientation training and follows up with guidance on pre- and post-flight exercises to prevent back pain.

Risks Management

Protection of personal information

We strictly manage personal information related to employee healthcare including medical check-ups prescribed by law.

Measures against Infection Diseases

The JAL Group implements various measures in aircraft cabins and airports to ensure the safety and peace of mind of our customers and employees with a strong awareness that air transportation, which connects the world, is an indispensable activity in modern society.We are committed to ensuring the safety of our customers, employees and their families based on our BCP (Business Continuity Plan), while sharing health information on COVID-19, pollution and such with related organizations and consulting our industrial physicians.

Earthquake disaster measures

To prevent and mitigate damage caused by an earthquake with top priority on protecting lives, we take measures to prevent cabinets from toppling over, distribute emergency supplies such as helmets, and stock food and water. We also conduct regular evacuation drills to check evacuation routes.

JAL Wellness Initiatives

Wellness promotion system

「JAL Continuous health promotion activities in every workplace as well as strong leadership by management are essential to promote JAL Wellness. Health issues vary by workplace, and therefore, Wellness Leaders conduct health promotion activities according to the workplace.

Initiatives for five major issues

JAL Wellness has identified and set targets for five priority issues, namely, lifestyle diseases, cancer, mental health, tobacco control measures and women’s health with the aim to improve the health of all employees, boost vitality and productivity of the company, and reduce medical costs.

①Lifestyle diseases
We aim to achieve the appropriate weight maintenance rate and specific health check-up consultation rate (for families and retirees). Although we have not reached the targets, the number of people with metabolic syndrome is gradually decreasing. Due to a tendency for young women to be over-concerned about their weight, we are working to rectify this tendency through seminars by registered dietitians and e-learning. We have also reinforced group-wide measures to improve the implementation rate of specific health guidance.

In addition to e-learning,seminars by outside lecturers and cancer exhibitions, we have started new initiatives such as sending e-mail messages from the Chief Wellness Officer advising employees to take cancer screening tests and opening a Relaxation Pier Station for cancer patients and employees to interact.

③Mental health
The implementation rate of stress checks is improving year by year with more than 90% of all employees taking stress check tests.In addition to primary prevention of individuals, we have introduced Group-wide initiatives of conducting group analysis and using the findings to improve the work environment. We are also following up on employees who scored high on the stress check test. We will continue to develop support systems and measures from tertiary prevention to zero tolerance.

④Tobacco control measures
From May 31, 2018, we introduced “no smoking during working hours.” However, as some Group companies have a high smoking rate, we are working steadily with the Health Insurance Association to improve the rate through further no smoking programs and a monthly awareness program called 22 (tobacco swan swan day).

⑤Women's health
We have been working since FY2019 to improve the understanding of young women particularly cabin attendants by including gynecology check-ups in regular medical check-ups (151 times a year) and showing videos that emphasize their importance.


* The results and analysis of each target are as follows. (The link jumps to a list of figures.)


Improvements have gradually appeared by setting targets for each issue and implementing the PDCA cycle. Although we achieved the overall target of our tobacco control measures, a detailed analysis showed that there is still a high smoking rate in Group companies,which are largely staffed by men. For this reason, we have fine-tuned the targets such as setting separate targets for men and women and tracking the results. Up till now, we were inclined to encourage employees to be more health conscious, but with regard to women's health in particular, the situation has improved dramatically by expanding opportunities for gynecologic check-ups. The JAL Group will continue to value employee voices and use data more effectively.

Wellness activities

A total of 237 Wellness Leaders (as of April 1, 2019) are assigned to facilitate healthcare in workplaces across Japan and conduct health promotion activities to solve health problems unique to the workplace. A variety of activities are being held in each region such as sports competitions to solve lack of physical activity (fitness), yoga, good eating habits and getting a good rest.

Regional Health Project

Recognizing health issues unique to each region and staff members, we started the Regional Health Project to solve those issues. First,we started with a health project in Okinawa, where the metabolic syndrome is rapidly increasing. Driven by the success of this project, we decided to expand it to other regions. Both staff and management participate and name the project themselves to raise awareness throughout their region. The name of the project in Okinawa is Chindami your Body! Healthy Okinawa Project.Chindami means "tuning" in the Okinawan language.

Radio exercises

The JAL Group holds radio exercises to maintain employee health. Some employees follow the trainer’s instructions and exercise so strenuously that they get muscle pain. These exercises are good not only for health but also for promoting communication. They have expanded to maintenance, cabin attendants, reservation and sales departments, and are held not only in the company but also at sponsorship events and elementary and junior high schools. Please take the time watch the radio exercises on the Tokyo metropolitan government’s video siteOpen link in a new window.
In addition to radio exercises, it is important to include healthy habits in daily life such as using the stairs instead of the elevator and taking a nap.

Health in collaboration with the Japan Airlines Health Insurance Association

Under our medium term health plan, JAL Wellness, which is linked to the company's Medium Term Management Plan, we analyze data stored by the company and the Health Insurance Association, identify the health condition and health problems of its members (employees), formulate measures to prevent the onset or aggravation of diseases, and implement the PDCA cycle together with the employees.

External evaluation

The JAL Wellness Declaration states that “We will pursue employee health through the joint efforts of all employees, the company and the Health Insurance Association, recognizing that physical and mental health is essential in pursuing ‘the material and intellectual growth of all our employees’ as stated in the JAL Group Corporate Policy.” Based on this principle, we are working on and accelerating efforts to maintain and improve employee health, such as improving health management, disease prevention and mental health measures, and safety and health activities, and promoting workstyle innovation through three-party efforts. (The Table on the right also represents D&I activities of ISZ)

External communication activities (lectures, services)

We actively disseminate our health management initiatives to achieve sustainable growth and the effects to our stakeholders.

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