Go to the text of this page


To deliver peace of mind
to every customer

Safety is the foundation of business continuity for the JAL Group.
We will provide customers with safe and secure flights in any situation.

Safety Charter

Safety:The protection of lives.
This is the commitment and basic foundation of business continuity for the JAL Group. We take to heart our mission and responsibility as safety professionals to ensure a safe operation on every flight with the best of our knowledge, skills and abilities.

To accomplish this,
we will act according to the following principles.

  • Stop immediately when safety concern arises.
  • Comply with rules and strictly follow standard operating procedures.
  • Always check and confirm; never rely on assumptions.
  • Promptly communicate information without omission to ensure safety.
  • Deal with problems quickly and appropriately without underestimation.

Representative Director, President
Chief Executive Officer


Safety is the basis for business continuity of the JAL Group.

Safety Management System

The JAL Group implements an SMS defined by the International Civil Aviation
Organization(ICAO), which includes the components of Safety policy and objectives,
Safety risk management, Safety assurance, and Safety promotion.
We follow this framework to secure and enhance safety.

JAL Group Safety Targets

We aim to realize a safe and secure society by increasing the layers of safety through the achievement of safety targets

To Page top