Fair Business Practices(Compliance)

To promote the Code of Conduct as behavioral guidelines in practical terms, the JAL Group has developed policies, regulations and action plans, discloses results and issues, and thereby implements a PDCA cycle.
In addition, by improving our check function through communication with external stakeholders, we aim to meet the needs of society and solve social issues.

The number of breaches of the Code of Conduct (number of disciplinary actions) in our company* in FY2024 is as follows.

*Japan Airlines Co., Ltd. and its subsidiaries

Japan Airlines, Risk Management Department is the managing department of compliance of the JAL Group and focuses its efforts on raising staff awareness through various measures.
In addition, we strictly enforce disciplinary actions (such as reprimands, pay cuts, suspensions, and dismissals) against employees who violate work regulations and other rules, from the perspective of risk management. Important compliance matters are discussed and reported to the Board of Directors.Cases of compliance violations are supervised by both internal and external auditors, and appropriate measures are taken to prevent recurrence.

In order to ensure strict adherence to comply to "Commitment to Society" as outlined in the JAL Group Code of Conduct, an e-learning training program is conducted twice yearly for all JAL employees. The participation rate for the second half of fiscal year 2023 was 80 percent. Additionally, once a year, each JAL Group employee is required to confirm and report their compliance with laws, company regulations, and rules. This ensures the dissemination and thorough adherence to compliance at an individual employee level.

JAL Group Airlines shall appropriately manage and protect the customers‘ personal information, in accordance with "JAL Group’s Basic Policies on Information Security and the Protection of Personal InformationOpen link in a new window". When the purpose for which personal information was acquired is achieved, the acquired information will be disposed in an appropriate manner. For example, as described in "JAL Group Airlines: Processing of Personal Data in GDPROpen link in a new window", JAL Group Airlines retain customers' personal data for the period necessary to achieve the purposes stated in this privacy policy. Records concerning boarding by customers, such as reservations records and ticket information, are normally retained after boarding for a maximum of three years. For a JMB member, data is retained as membership data for a maximum 10 years after withdrawing membership, in addition to the period as a member. Furthermore, records concerning contracts and invoices are retained for the period necessary to meet legal obligations. If it is necessary for the establishment, exercise or defense of legal claims, we may keep personal data for a longer period.
Services provided on JAL's website are equipped with opt-in and opt-out options as needed, respecting the free will of our customers.

In order to seek business profitability in a fair and honest manner and to make appropriate tax payments in meeting our social responsibilities and contributing to the betterment of society, the JAL Group has established "The JAL Group Tax Policy [114 KB : PDF]"PDF.

The JAL Group pursues fair and transparent profit-making and promotes the development of sustainable global business by complying with major domestic and international anti-bribery laws, regulations, and international treaties*, as well as adhering to the JAL Group Code of Conduct's "Commitment to Society." To this end, the JAL Group has established the Anti-Corruption Policy [79 KB : PDF]PDF and the practical guideline, the JAL Group Anti-Corruption Guidelines [177 KB : PDF]PDF to build a robust Anti-Corruption Framework and strengthen efforts to prevent acts of bribery and corruption, as well as any conduct that could raise suspicions of such activities.

*Major domestic and international anti-bribery laws, regulations, and international treaties include:

Additionally, applicable international treaties and laws/regulations of various countries/regions

The JAL Group has established the "JAL Group Hotline," a whistleblowing system accessible to all JAL Group employees, operated both internally and externally (by third-party organizations), available 24/7. In fiscal year 2024, 349 reports were made.
Reports are handled appropriately in accordance with the regulations established under the Whistleblower Protection Act, which ensure strict confidentiality, prohibit conflicts of interest, and protect whistleblowers. Furthermore, a zero-tolerance policy has been clearly defined, prohibiting any unfavorable treatment of whistleblowers to strengthen their protection. Anonymous reporting is also possible, enabling employees to report issues in situations where consulting with their supervisors or colleagues may be difficult.
The JAL Group conducts regular annual training sessions on the whistleblowing system to help employees understand the importance of compliance and effectively utilize the hotline. For reported violations, transparent investigations are carried out to ensure the early detection and prompt resolution of issues such as misconduct and harassment. A robust system (*1) and investigation process (*2) have been established to support these efforts.

Additionally, "Supplier Hotline" has been set up as a reporting channel for business partners. For misconduct, violations of the law, or deviations from the JAL Group Human Rights Policy or the JAL Group Supplier Code of Conduct, business partners are encouraged to contact the JAL Supplier Hotline.

* For comments or inquiries to the JAL Group, please access the following link.
(https://www.jal.co.jp/jp/ja/help/)

Expenditures on public policy-influencing entities are made only for lawful purposes and subject to pre-approval procedures set forth by internal regulations. Also, all political contributions made by the JAL Group are monitored and managed by the head office.

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