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Information Security Measures

The JAL Group fell victim to a data security breach in September 2014. Hackers attacked JAL Mileage Bank systems and gained illegal access to the customer information management system. We deeply regret the inconvenience and concern caused to customers and all those affected by this incident. In response, we are strengthening information security as a top priority issue and taking steps to prevent recurrence.
Besides, Risk Management Committee also plays a role of a meeting committee for the protection of personal information and IT security in order to reduce those risks.
Specifically, information security measures were moved up ahead of schedule to build a robust system to detect and monitor increasingly sophisticated and complex cyberattacks, while preventive measures are being continuously upgraded to the highest level.

JAL Group Handbook on Protecting Personal Information

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