Safety Events, etc.
Administrative Dispositions and Administrative Guidance
Administrative Disposition
Issued to business operators when the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) deems it necessary to secure safe transportation. Article 112 (Business Improvement Order), Article 113 -2 - (3) (Rescission of permission for entrustment of management of business and order to improve management of entrusted business) and Article 119 (Suspension of Business and Cancellation of License) of the Civil Aeronautics Act fall under this category.
Administrative Guidance
Issued to business operators when requested by the MLIT to improve their operations, even in cases that do not apply to an Administrative Disposition. A Business Improvement Advisory and Administrative Warning fall under this category.
FY2025
- October 7, 2025 Business Improvement Advisory
Submission of Countermeasures
Japan Air Commuter submitted a report on October 28, 2025 regarding the Business Improvement Advisory received from the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) on October 7, 2025. We again apologize for any inconvenience or concern this may have caused to our customers and other concerned parties.
We sincerely accept the Business Improvement Advisory, and will work to restore the trust of our customers and society by steadily implementing the measures we have set forth to prevent a recurrence.
Business Improvement Advisory
On October 7, 2025, Japan Air Commuter received an Administrative Guidance, "Business Improvement Advisory on Ensuring the Safety of Air Transportation," from the Osaka Aviation Bureau of the Ministry of Land, Infrastructure, Transport and Tourism concerning inappropriate maintenance actions related to equipment malfunctions. We sincerely apologize for causing concern to our customers and all parties involved.
In this case, it was pointed out that there was a lack of understanding and awareness of compliance with laws and regulations, as well as insufficient recognition of the importance of maintaining airworthiness.
We take this guidance seriously and with the utmost seriousness. We will devote all efforts to identifying the root causes and implementing measures to prevent recurrence, and all employees will work together to restore trust.
- September 10, 2025 Administrative Warning to Japan Airlines
Submission of Preventive measures
On November 28, 2025 JAL submitted a revised report to the Civil Aviation Bureau, further detailing the recurrence prevention measures initially submitted on September 30, based on evaluations and advice from external experts.
In particular, external experts have been involved in the management of the flight crew drinking tendency management, and we have revised our system to regularly receive objective evaluations and advice regarding the suitability of management criteria and their operation.
The entire company is committed to putting these recurrence prevention measures into practice with unity and striving wholeheartedly to restore the trust of society and our customers.
Submission of Preventive measures
On September 30, 2025 JAL submitted a report in response to the Administrative Warning issued by the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) on September 10, 2025. We again apologize for any inconvenience or concern this may have caused to our customers and other concerned parties.
The company will unite to implementing the measures we have set forth to prevent a recurrence: “Reconstruction of the Drinking Tendency Management Scheme and Framework”, “Creating Opportunities for Dialogue Between Group Leaders and Individual Flight Crew Members” and “Start Initiatives to Reduce Alcohol Risks for All Employees.” These preventive measures for recurrence, focusing on the system for drinking tendency management will be reviewed in light of external knowledge.
Administrative Warning
On September 10, 2025, we received an “Administrative Warning” from the Ministry of Land, Infrastructure, Transport and Tourism regarding the improper drinking of one cockpit crew member(captain) who was scheduled to operate flight JL793 (from Daniel K. Inouye International Airport to Chubu Centrair International Airport) on August 28, 2025. We sincerely apologize for the inconvenience and concerns caused to our customers and all relevant parties.
The Administrative Warning pointed out that although the company managed and supervised the drinking habits to a certain extent, the management and supervision relating to alcohol were insufficient. Also, even though there have been repeated alcohol-related incidents since last year, safety awareness is not being thoroughly raised among employees was pointed out.
We take extremely seriously the fact that despite advancing preventive measures for recurrence of alcohol-related incidents, this incident has occurred again. We implement fundamental measures to prevent recurrence promptly including reconsideration of our system for management and supervision relating to alcohol. We will work to restore the trust of our customers and society.
- June 20, 2025 Administrative Warning to RYUKYU AIR COMMUTER.
Submission of Countermeasures
RYUKYU AIR COMMUTER submitted a report on July 11, 2025 regarding the Administrative Warning received from the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) on June 20, 2025. We again apologize for any inconvenience or concern this may have caused to our customers and other concerned parties.
We will work to restore the trust of our customers and society by steadily implementing the measures we have set forth to prevent a recurrence: “improvement of safety management system” and “improvement of the implementation framework for maintenance operations.”
Administrative Warning
On June 20, 2025, we received an Administrative Warning from the Osaka Civil Aviation Bureau, MLIT, for failure to prepare maintenance records for maintenance work. We sincerely apologize for the inconvenience caused to our customers and all other concerned parties.
In this case, the Civil Aviation Bureau pointed out that the safety management system was not fully functioning claiming there was an incorrect interpretation of the regulations and some employees were aware of the contravention, but no corrective measures were taken and the inappropriate actions were repeatedly committed.
We take the contents of the Administrative Waring seriously, and the entire group will work together to thoroughly prevent recurrence and strengthen the safety management system.
- May 9, 2025 Administrative Warning to Spring Japan.
Submission of Countermeasures
Spring Japan submitted a report on May 30, 2025 regarding the Administrative Warning received from the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) on May 9, 2025. We again apologize for any inconvenience or concern this may have caused to our customers and other concerned parties.
We will work to restore the trust of our customers and society by steadily implementing the measures we have set forth to prevent a recurrence: "reemphasizing awareness of safety assurance, including alcohol consumption measures," "rebuilding Spring Japan’s alcohol testing system," and "making the necessary corrections to ensure that the safety management system continues to function properly.”
Administrative Warning
On May 9, 2025, Spring Japan received an Administrative Warning from the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) for an alcohol-related incident involving one of our pilots on Cargo flight IJ444 (from Kitakyushu Airport to Haneda Airport) operated by Spring Japan (SJO) that occurred on March 18, 2025. We deeply apologize for any inconvenience and concerns caused to our customers and all relevant parties.
In this case, the flight departed after confirming that the cockpit crew's blood alcohol level was 0.00mg/l. However, the cockpit crew was found to have consumed alcohol in violation of the alcohol consumption limit stipulated in the regulations, and attempted to conceal the violation by providing an unreasonable explanation, and other inappropriate behavior by the cockpit crew and problems with Spring Japan's alcohol testing system were pointed out.
We take the loss of trust from our customers and stakeholders very seriously, and the entire group is committed to preventing a recurrence.
Aircraft Accident
Fatal or serious injury of an person as a result of the operation of an aircraft, or an aircraft crash, collision or fire, as classified by the Japanese Ministry of Land, Infrastructure, Transport and Tourism (MLIT).
FY2025
- Cabin attendant aboard JL057 injured due to turbulence
Outline
On December 22, 2025, one cabin attendant was injured in turbulence during cruise on JL057 (from San Francisco International Airport to Narita International Airport) operated by Japan Airlines, and was later diagnosed with a fracture (right medial cuneiform fracture).
This case was designated as an Aircraft Accident by the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) on December 23.
None of the passengers were injured.
Investigation into the cause
Japan Transport Safety Board, MLIT will investigate the cause of the accident. JAL will provide full cooperation with the investigations.
Serious Incident
An incident involving circumstances indicating that there was a high probability of an accident, such as overrunning, emergency evacuation, fire or smoke inside the cabin and abnormal depressurization, encountering abnormal weather conditions, etc, as classified by the Japanese Ministry of Land, Infrastructure, Transport and Tourism (MLIT).
FY2025
- Engine shutdown during the flight of JL2823
Outline
On December 11, 2025, an incident occurred on flight JL2823 (from Okadama Airport to Akita Airport), operated by Hokkaido Air System, in which the No.2 (right-side) engine shut down after takeoff from Okadama Airport.
This case was designated as a serious incident by the Civil Aviation Bureau of the Ministry of Land, Infrastructure, Transport and Tourism, on December 12. No passengers were injured.
Investigation into the cause
Japan Transport Safety Board, MLIT is investigating the cause of the incident.
JAL Group is providing full cooperation with the investigations.
Safety Events
Article 111-4 of the Civil Aeronautics Act and Article 221-2-3 and 4 of the Ordinance for Enforcement of the Civil Aeronautics Act mandate reporting to the MLIT, and the following situations are applicable. Accidents specified in each item of Article 76 (1) of the Civil Aeronautics Act and situations (serious incident) in Article 76 (2) of the Act do not fall under this category. Generally speaking, they do not immediately lead to an aircraft accident.
Classification of Safety Events and Examples
- System problems [Example] Engine trouble, communications/electric system problems
- Problems with emergency equipment [Example] Malfunction of fire and smoke detectors
- Flight operations exceeding operating limitations [Example] Operations in exceedance of speed limits
- Rapid maneuvering according to instructions from warning equipment [Example] Operation according to instructions from the Traffic alert and Collision Avoidance System (TCAS)
In FY2023, 282 safety events occurred. For details, refer to JAL Group Safety Report.
