The JAL Group is aware of the need to gain the cooperation and support of many suppliers to operate its flights and provide products and services to customers on a daily basis. Therefore, we strive to build strong partnerships with suppliers based on mutual trust by ensuring fair and transparent procurement activities and showing our appreciation for their support.
We also promote the use of raw materials that have acquired certifications certifying environmental and social awareness and focus our efforts on food safety and hygiene management of meals served to our customers.
JAL Supplier Hotline
JAL Group accepts reports from suppliers' employees in order to work together with suppliers to build a sustainable supply chain that includes legal compliance, global environmental protection, respect for human rights, proper labor practices, and fair business practices.